Cant submit application for Alpha Numeric Sender Id

Question

Cant submit application for Alpha Numeric Sender Id

Anoop Jayaraj 0

I am trying to submit application for alpha numeric sender id , I haven't got any response. I tried sending email to acstnrequest@microsoft.com, which got undelivered. Please help

VenkateshDodda-MSFT 25,111 Reputation points Microsoft Employee Moderator

2024-01-17T03:35:13.68+00:00

Hello @Anoop Jayaraj ,
Following up to see if you have a chance to check my previous response and helped. Do let us know if you have any further questions on this.

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VenkateshDodda-MSFT 25,111 Reputation points Microsoft Employee Moderator

2024-01-17T03:35:13.68+00:00

Hello @Anoop Jayaraj ,
Following up to see if you have a chance to check my previous response and helped. Do let us know if you have any further questions on this.

Answer 1

VenkateshDodda-MSFT 25,111 Microsoft Employee Moderator

@Anoop Jayaraj Thanks for reaching out to Microsoft Q&A, apologize for any inconvenience caused on this. Based on the shared information, I understand that you want to send SMS using alpha numeric sender ID. Correct me if my understand is correct follow the below steps.

You need to enable alphanumeric sender ID on your azure communication service by following these documentation steps here.
When you enable Alphanumeric Sender ID on your ACS it means that you are allowed to send messages using that.
By default, Azure doesn't provide any Alphanumeric sender ID you need to create it and make sure that ID should met these formatting guidelines. Also, if you have created dynamic alpha numeric sender ID it won't be displayed in the portal.
Once you have enabled refer to this document to send a 1:1 SMS message using alphanumeric sender id.
Sending the SMS using alpha numeric send ID has a set of limitations you can only send 600 messages per minute if you want to increase the limit then you need to raise the support request as mentioned here.

If my understanding is wrong, could you please help us with the documentation that you're following and also about the information what exactly the help you are looking here.

Anoop Jayaraj 0 Reputation points

2024-01-17T13:19:50.44+00:00

Unfortunately I am using Microsoft Azure Sponsorship subscription and it doesn't let me create the Alpha numeric sender id.
VenkateshDodda-MSFT 25,111 Reputation points Microsoft Employee Moderator

2024-01-18T02:13:33.6766667+00:00

@Anoop Jayaraj Thanks for your response.

As mentioned in the Phone number management documentation it called out that Alpha numeric sender ID can be purchased with below subscription offers.

Modern Customer Agreement (Field Led and Customer Led), Modern Partner Agreement (CSP), Enterprise Agreement*, Pay-As-You-Go*

** Applications from all other subscription types are reviewed and approved on a case-by-case basis. Reach out to acstns@microsoft.com for assistance with your application.

You need to send an email to the above-mentioned dl instead of this dl acstnrequest@microsoft.com. I have tested the above dl by sending sample test email it is working fine I would suggest you to validate from your end as well.
Anoop Jayaraj 0 Reputation points

2024-01-18T16:36:04.1533333+00:00

I tried emailing acstns@microsoft.com, the mail bounced
VenkateshDodda-MSFT 25,111 Reputation points Microsoft Employee Moderator

2024-01-19T03:54:38.0666667+00:00

Anoop Jayaraj Could you please help us in sharing the error that you are receiving.
Also, please send an email with subject line “Attn:Venkatesh |<title of this thread>” to AzCommunity@microsoft.com referencing this thread with those details. I will check with the internal team and follow-up with you accordingly.
Anoop Jayaraj 0 Reputation points

2024-01-19T21:18:49.98+00:00

I have forwarded you the email
VenkateshDodda-MSFT 25,111 Reputation points Microsoft Employee Moderator

2024-01-22T03:12:36.5166667+00:00

@Anoop Jayaraj Thank for your response we will check and update you accordingly.

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Cant submit application for Alpha Numeric Sender Id

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