Missing meeting recording options

Question

The meeting recording option is missing, and I found that the meeting recording link is not displayed in the chat window. Why is that? It had always been good before, but it suddenly disappeared. I have tried to uninstall and reinstall and delete the cache, but none of this works.

Answer 1

Hi @Kore Jleas

Begin by making sure that you have the latest Teams updates installed. If the issue isn't resolved by an update, use the following workaround for the appropriate issue.

The meeting recording option is missing, and I found that the meeting recording link is not displayed in the chat window.

• If you’re using the Teams desktop or mobile app, try using the web version: https://teams.microsoft.com/ to join and record the meeting.
• Make sure that you're trying to record a meeting, and not a 1:1 call. Call recording is controlled by the parameter of Teams calling policies.AllowCloudRecordingForCalls
• Run the 1:1 Call Recording Diagnostic for an impacted user:
  1. Sign in to Microsoft 365 admin center, and type Diag: Teams 1:1 Call Recording in the Need Help? search box.
  2. Enter the Session Initiation Protocol (SIP) address, and then select Run Tests.
  In high-volume chat sessions, a known issue prevents the meeting recording link from appearing for one or more users. If meeting recordings are stored in Stream:

1. Sign in to Microsoft Stream.
2. In the Stream navigation bar, select My content > Meetings to open the Meetings page. The options from the My content menu appear on a bar at the top of each page. You can pivot to Teams meeting recordings from any page by selecting the Meetings tab on the bar.

For more information, you may refer to Find meetings in Microsoft Stream.

If meeting recordings are stored on OneDrive for Business or in SharePoint

• For non-channel meetings, the recording is stored in the Recordings folder under My files. Example: <Recording user's OneDrive for Business>/My files/Recordings
• For channel meetings, the recording is stored in the Teams site documentation library in the Recordings folder in SharePoint. To find the recording link in the Teams channel, select Files > Recordings > Open in SharePoint. Example in Teams: <Teams channel name>/Files/Recordings Hope the above information is helpful for you!

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