unable to remove a tenant

Stephanie Esquivel 0 Reputation points
2024-01-17T05:36:40.9+00:00

Hello, Whenever I click on my file explorer folder, it says account disconnected (I graduated from college so looks like they deactivated my account maybe, I'm not sure) but whenever I try to add my current college it doesn't let me because my old college is still my tenant and I have spent hours trying to take it off or delete it completely. Can someone please explain to me why I'm not able to, how this happened in simple terms, and what happens to my files, if anything, if I do figure out how to delete it.

Microsoft Entra

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  1. Vinodh247-1375 11,211 Reputation points
    2024-01-17T07:36:40.1233333+00:00

    Hi Stephanie Esquivel,

    Thanks for reaching out to Microsoft Q&A.

    The old college account through which you have created the storage services? and added files might have been deactivated as you have said. Unfortunately, I don't think you have many options, one is you can try to turn it into a pay-as-you-go model and download all the files to local/other storage and then stop and deactivate it too. I know this might not be the answer that you would have expected but this is what works quick and simple I can say.

    Please 'Upvote'(Thumbs-up) and 'Accept' as an answer if the reply was helpful. This will benefit other community members who face the same issue.

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  2. Sandeep G-MSFT 14,646 Reputation points Microsoft Employee
    2024-04-23T11:32:54.41+00:00

    @Stephanie Esquivel

    Thank you for posting this in Microsoft Q&A.

    In this situation you will have to contact your global admin to remove your account completely from old tenant.

    And if you are the only global admin on the account and are blocked entirely, you can reach out to our support team. You can look into below article to get support numbers depending on your country.

    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    or creating a ticket through a different account:  https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

    Create a ticket with Microsoft support team. Give them the tenant ID which is locked out in your description. Tell them that no admin account has access anymore and your partners also have no access anymore.

    Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with help you in getting access to your tenant or unlock your account depending on your scenario.

    Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

    https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

    Let me know if you have any further questions.

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

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