How to fix :Azure built-in policy error or customer policy violation.

Question

When trying to create a Lab in Azure LS we get the message: Azure built-in policy error or customer policy violation. How can this problem be solved?

Answer 1

Walrave, W. (ADM) • Thanks for posting your query on Microsoft Q&A.

#1. Firstly, check if there are any policies assigned to the resource group where you are trying to create the lab. If yes, then ensure that the policies are not blocking the creation of the lab. You can check for built-in policies for Lab services under this section:

https://learn.microsoft.com/en-us/azure/lab-services/azure-polices-for-lab-services#lab-services-should-enable-all-options-for-auto-shutdown
Azure Policy built-in policy definitions.

#2. If you are using lab accounts, try decreasing the lab capacity by 1, then increasing it again. If you are using lab plans, try checking the Quota and Usages blade for Lab Services. You might need to request more core capacity.

#3. If the above steps do not work, you can try creating a new lab plan instead of a lab account. Lab plans have replaced lab accounts and offer more features and flexibility.

Additional reading:
Resolve errors for request disallowed by policy

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