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When I share my screen using Teams business, Teams crash

Victor Moore 0 Reputation points
2024-01-17T17:05:15.0166667+00:00

Is impossible to make calls with my Teams for business. I reinstall, I tried to install 32bits version, 64bits version, old version, new version. When I start a Call and share my screen, few seconds later the application crash e close completely. I don´t have any idea what is happening with my computer. Right now , I am able to share my screen when I use the web version only.

Microsoft Teams | Microsoft Teams for business | Other
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  1. JimmyYang-MSFT 58,646 Reputation points Moderator
    2024-01-18T08:22:06.75+00:00

    Hi @Victor Moore Are you using Teams Classic or New Teams client? If there is no issue in Teams web client, you could try to clear Teams client cache file to see if it can be fixed: https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache#clear-the-cache-in-teams-for-windows

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