I can’t access my account on Microsoft because it gives me a number to type in to approve my login but I have no way to enter that code since I cant login.

Question

In order to login to blackboard which is my schools account, I have to use the authenticator app. I got a new phone and when I tried to login to my school account on the authenticator app it keeps giving me a number to enter into the app in order to approve my login, but I can’t exactly do that if I can’t login in to my account. So I cant even login to Microsoft to therefore enter a code to be able to login to blackboard.

Answer 1

Check for Alternate Verification Methods:

• Some accounts have alternative verification methods, such as using an alternate email address or a phone number. Check if there's an option to receive the code via an alternative method.

Account Recovery: - Visit the Microsoft account recovery page (account.live.com/acsr) and follow the instructions. You'll be asked to provide as much information as possible to verify your identity.

  **Contact Microsoft Support:**
     - If the automated recovery process doesn't work, consider reaching out to Microsoft support. You can find contact options on the Microsoft support website.

     **Use Two-Step Verification Backup Codes (if enabled):**
        - If you had previously set up Two-Step Verification and generated backup codes, try using one of those codes to sign in.

        **Try Different Browsers or Devices:**
           - Sometimes, browser or device issues may prevent successful login. Try using a different browser or device to see if that resolves the problem.

           **Clear Browser Cache and Cookies:**
              - Clear your browser's cache and cookies, as cached data may cause login issues.

Check for Account Lockouts:

• Ensure that your account is not locked due to multiple unsuccessful login attempts. If it's locked, you may need to wait for a specific duration before attempting to log in again.