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Outlook calendar is showing picture attachments instead of showing a readable message

Robert Smit 1 Reputation point MVP
2024-01-19T09:33:16.29+00:00

When I open my calendar to view the meeting I see only attachments and no text. Looking up the invite in the outlookbox then the message is readable this counts also for new invites they are readable but when accepted and reopened in the calendar the screen is blanc and only shows attachments. User's image

Outlook
Outlook
A family of Microsoft email and calendar products.
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Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. ChristyZhang-MSFT 22,336 Reputation points Microsoft Vendor
    2024-01-22T01:56:13.9133333+00:00

    Hi @Robert Smit ,

    Welcome to our forum!

    For our better research, please provide more information about your case:

    1. What's the version of your Outlook? (File > Office Account > About Outlook). Please make sure you have upgraded your Outlook to the latest version.
    2. Does this issue occur recently? If so, have you done any specific operations before that?
    3. And does this issue occur with the specific calendar event or all events?

    4. Looking up the invite in the outlookbox then the message is readable this counts also for new invites they are readable but when accepted and reopened in the calendar the screen is blanc and only shows attachments.

    What do you mean about "Looking up the invite in the outlookbox"?

    Considering the impact of some add ins, It is suggested that you try to start outlook in safe mode(win+R>type: outlook /safe) to check whether it works normally.

    If this is still the issue in safe mode, it is suggested that you could try to create a new profile(Control Panel>Mail>Show Profiles>add) and add the account for testing to check if there are some differences.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. Robert Smit 1 Reputation point MVP
    2024-01-24T19:00:57.08+00:00

    Hi, Well both suggestions are not working. and yes latest updates Microsoft® Outlook® for Microsoft 365 MSO (Version 2312 Build 16.0.17126.20132) 64-bit Safemode and the profile give me the same view. Attached is an image on the background is when I open the calendar item. In the background is the calendar invite. After accepting it is in the deleted items I can read and see the pictures as normal, think the HTML view is the issue but don't get this if this can be set. User's image