Hi all,
Experiencing an issue that is not allowing me to log into Microsoft Authenticator App, subsequently into any of my Office apps or Admin account.
This is what I'm doing
- I open the Microsoft Authenticator App.
- I click on the plus(+) to add a business/work account the Authenticator App. Email and password is provided.
- The next screen it asks for the following: Enter Code: Enter the code displayed in the Microsoft Authenticator app on your mobile device
- At this point, I'm stuck. I'm trying to log into the Authenticator app to be provide this codes!
- If I try to sign in another way (Approve a request on my Microsoft Authenticator app), I get the following error: Sign-in Error: Error Finding an account to complete multi-factor authentication
- I can't use the "Use verification code" for the same reason as above.
I have other accounts on the app that work okay. Not sure why I'm having issues with this one.