Declarative/GUI-based workflows for Call automation

Muriuki, Levi M 216 Reputation points
2024-01-21T17:07:25.49+00:00

Is there something on the roadmap for designing call automation workflows using GUI or JSON/XML-based schemas? I'm looking for something similar to Twilio's TwiML or AWS Connect Flows. Currently, Azure Call Automation just has the option to receive webhook events and code the logic in C#, but it becomes difficult to scale/generalize in a simple way if I want to accommodate multiple business use cases. I think we could benefit from a way to define flows using JSON/XML, or a GUI interface. I did see Azure Communication Services PowerAutomate connectors, but none of them are for Call Automation.

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
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Accepted answer
  1. VenkateshDodda-MSFT 16,536 Reputation points Microsoft Employee
    2024-01-25T06:21:32.4966667+00:00

    @Muriuki, Levi M Thanks for your patience on this. I have checked with our internal team and sharing the below.

    Currently this is not supported, and team has confirmed that this is our product roadmap, and we don't have any ETA at the moment.

    Your feedback is noted, and I have relayed this feedback to our product team. Also, I would suggest you raise/share your feedback here so that other customers how are looking for this will be aware of it as well.

    I hope the answer helps. Please let me know if you have any further queries.

    Please accept as Yes if the answer provided is useful, so that you can help others in the community looking for remediation for similar issues.

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