SalesForce Conditionnai access on Android doesn't work

Question

SalesForce Conditionnai access on Android doesn't work

julien deroche 131

Hello everyone, I have this kind of issue https://learn.microsoft.com/en-us/answers/questions/1179352/activity-details-sign-ins-in-azure-ad-sign-in-logs. When I try to connect to salesforce I'm asked to install Company portal which is already install. So I'm blocked even if my device is compliant because in device Info tab Compliant is at NO instead of YES. Do you have an idea what could be the problem? Thank you very much

JamesTran-MSFT 36,911 Reputation points Microsoft Employee Moderator

2024-02-01T21:33:30.94+00:00

@julien deroche
I wanted to check in and see if you had any other questions or if you were able to resolve this issue?

If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

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JamesTran-MSFT 36,911 Reputation points Microsoft Employee Moderator

2024-02-01T21:33:30.94+00:00

@julien deroche
I wanted to check in and see if you had any other questions or if you were able to resolve this issue?

If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.

Answer 1

ZhoumingDuan-MSFT 17,165 Microsoft External Staff

@julien deroche,Thanks for posting in Q&A.

From your description, I know you encountered an issue that you cannot connect to salesforce because of conditional access.

To narrow down this issue, please do some checks.

1.Please provide us how do you configure Conditional Access policy and Activity Details: Sign-ins about Conditional Access.

2.Please check whether the targeted device is correctly register or join in AAD.

3.Sync the device, restart it and check whether the device is compliant, and you can access Salesforce.

4.Please provide the device status in Intune and AAD portal.

Please try above information, if there is any update, feel free to contact me.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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julien deroche 131 Reputation points

2024-01-23T08:04:29.8633333+00:00

Hello ZhoumingDuan-MSFT, Thank you for your answer: 1- Here the detail: The requested resource can only be accessed using a compliant device. The user is either using a device not managed by a Mobile-Device-Management (MDM) agent like Intune, or it's using an application that doesn't support device authentication. The user could enroll their devices with an approved MDM provider, or use a different app to sign in, or find the app vendor and ask them to update their app. More details available at https://docs.microsoft.com/azure/active-directory/active-directory-conditional-access-device-remediation 2- The device is well registered in AAD. 3- The device has been restarted but the issue remains. 4- The device status on AAD and Intune is compliant. I don't really know why it doesn't work.... Thank you for your help. Regards
ZhoumingDuan-MSFT 17,165 Reputation points Microsoft External Staff

2024-01-24T07:31:16.8966667+00:00

@julien deroche,Thanks for your update.

To solve this problem, here are some methods you can try.

1.Please unenroll and re-enroll in Intune and check whether you can connect to salesforce.

2.Please try to unassign the Conditional Access policy, and check whether you can connect to salesforce.

3.Please check if there exist other Conditional Access policies that may block your operation.

4.Please check Sign-in logs in Conditional Access.

If there is any update, feel free to contact me.
julien deroche 131 Reputation points

2024-01-25T10:29:52.12+00:00

Hello ZhoumingDuan-MSFT, There is only one conditional access policy. I put the policy on OFF and the sign in works. I unenroll and enroll again and it's the same issue. It's a very weird issue......
ZhoumingDuan-MSFT 17,165 Reputation points Microsoft External Staff

2024-01-26T07:22:39.6266667+00:00

@julien deroche,Thanks for your confirmation.

Due to the limitation of Q&A, it is suggested that you open an online case to get more help.

https://learn.microsoft.com/en-us/mem/get-support

Thanks for your understanding and have a nice day!

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SalesForce Conditionnai access on Android doesn't work

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