How to fix Error Code = UserMailboxEndpointFetchFailed Error Message = Could not fetch user exchange mailbox endpoint using AutoDV2. Troubleshooting link = https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/exchange-integration/teams-exchange-i

Question

I keep getting this error code Error Code = UserMailboxEndpointFetchFailed Error Message = Could not fetch user exchange mailbox endpoint using AutoDV2. Troubleshooting link = https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/exchange-integration/teams-exchange-interaction-issue and I cannot see my calendar/schedule

Answer 1

Hi @Bueno-Diaz, Yoneri Alexa - (ybuenodiaz)

Teams Calendar App requires access to the Exchange mailbox through Exchange Web Services (EWS). The Exchange mailbox can be online or on-premises in the scope of Exchange hybrid deployment. Users can add apps on their own if the app permission policy lets them use it and an admin allows the app. If an app is blocked, then the users can request admin approval.

To add apps for your users using an app setup policy, follow these steps:

1. Sign in to Teams admin center and access Teams apps > Setup policies.
2. Select Add.
3. Provide a name and description for the policy.
4. Under Installed apps, select Add apps.
5. In the Add installed apps pane, search the apps that you want to add for users. You can also filter apps by app permission policy.
6. Select Add.

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