Getting Token error/AADSTS50020 while using Azure Portal

Question

Hi Team, Since yesterday, whenever I am trying to use any of my resources on Azure Portal, I am getting below error. Because of this I am completely blocked. AADSTS50020: User account '******@gmail.com' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '0a2057a8-149c-40ca-859e-98de032535fb'(Microsoft Azure Marketplace) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

Answer 1

Hi @Sunil Agrawal

Thank you for your post!

I Understand that you are trying to login on Azure Portal with your personal email id and you are unable to access any of your resources.

Error Message:
AADSTS50020: User account '******@gmail.com' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '........-.... -40ca-859e-....32535fb'(Microsoft Azure Marketplace) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

Based off Error Message the user account from identity provider does not exist in the tenant or you may use the incorrect sign-in URL. for more details and troubleshoot the Error AADSTS50020 you refer the below document.

User account from identity provider does not exist in tenant.

I hope this answer helps! If you have any further questions, please feel free to ask.

Reference: https://learn.microsoft.com/en-us/entra/external-id/b2b-quickstart-add-guest-users-portal

https://learn.microsoft.com/en-us/entra/external-id/add-users-administrator

Thanks, Akhilesh.

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.