How to solve this problem: The phone number didn't pass security checks?"

Santosh Dahal 20 Reputation points
2024-01-26T06:40:19.36+00:00

I recently tried to join the Microsoft 365 Developer Program. When I attempted to verify my phone number, it displayed the following message:

We can't continue with the signup process for the following reason: Your phone number did not pass security checks. MS-CorrelationId: 00000000-dcd0-4c39-9278-c4200a6f6a38 Code: 40301

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
3,311 questions
{count} votes

2 answers

Sort by: Most helpful
  1. Fardeen Mushfiq 6 Reputation points
    2024-01-27T04:21:26.5866667+00:00

    Hello @Santosh Dahal I would advise to please try with a different phone number and it should work otherwise you can contact Microsoft 365 support to investigate it further.


  2. Kelly Bowen-McCombs (MSFT) 241 Reputation points Microsoft Employee
    2024-01-30T00:06:06.5+00:00

    We're sorry to hear that you are having issues joining the developer program. We're also updating the error message to be more specific.

    Country-specific outages

    We recently had some service issues and many countries were temporarily blocked from joining. This issue has resolved but note the following: Geographic limitations. For technical and security reasons, the Microsoft 365 Developer Program only supports a subset of countries/regions listed here: Microsoft 365 International Availability. We review our supported country list regularly. If you are unable to sign up from your country or region, then it means we do not support it at this time. Membership benefits

    While you can still join the developer program, access to the free Microsoft 365 E5 subscription is currently paused for the short-term while we adjust the qualifications for that benefit. To stay apprised of changes, please follow our blog.