How do I recover my user privileges within organization administration in Microsoft Entra ID? (I was the only administrator and I don't know how someone else revoked my permissions)

Question

How do I recover my user privileges within organization administration in Microsoft Entra ID? (I was the only administrator and I don't know how someone else revoked my permissions) I recently logged in with my account but I practically can't do anything anymore, all my administration permissions were revoked.

Answer 1

@Omar
Thank you for posting this in Microsoft Q&A.

In this scenario, since you do not have any access to your tenant, and if you are the only global admin on the account and are blocked entirely, you can reach out to our support team. You can look into below article to get support numbers depending on your country.

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 or creating a ticket through a different account:  https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

Create a ticket with Microsoft support team. Give them the tenant ID which is locked out in your description. Tell them that no admin account has access anymore and your partners also have no access anymore.

Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with help you in getting access to your tenant or unlock your account depending on your scenario.

Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason. https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

Let me know if you have any further questions.

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