Correlation Id: 418b8ab3-e29a-4f75-a511-46d9d375d8b0 Timestamp: 2024-02-06T09:25:09.000Z DPTI: c7f0b057111cff29bfe2e236343e3d2bc2a60669c5fdff87ba1252b50e4daeba Error Tag: 657rx Error Code: 2148073520

Question

my laptop asked me to reset my windows pin number and once i got back in and tried to log onto my outlook app this error appeared i cleared my cache and browser history but was no good

it allows me to use the web version but not the app

Answer 1

Hi @Gio Safezone

Welcome to our forum!

Depending on the error code, this could be caused by some issue with credentials, TPM caching, or registry settings.

Here are some things you can try:

Windows>settings>users>work/professional account/delete the accounts.

In addition, there are user feedback that uninstalling Microsoft OneDrive, updating registry keys, and then installing Outlook, Teams, and Office 365 can be solved.

Reference: https://learn.microsoft.com/en-us/answers/questions/1507897/how-to-fix-this-issue-i-cant-logged-in-to-any-of-m.

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