Autopilot issue on device set up "Identifying"

Question

Hello everyone, I'm currently using autopilot to enroll devices into Intune. Up until now, everything has been going smoothly without any changes. However, the last three devices, which are the same models as the ones that previously worked, are encountering an issue during the device setup stage. Specifically, they are getting stuck during the identification process when applying the security policy.

Current set up is:

Any ideas where I am going wrong

Answer 1

@Aran Billen, Thanks for posting in Q&A. From the information you provided, it seems the devices are stuck or having issue when apply security policy. To check this, you can collect Windows Autopilot MDM logs and analyze DeviceManagement-Enterprise-Diagnostic-Provider Event log to see if any related error can be found.

https://learn.microsoft.com/en-us/troubleshoot/mem/intune/device-enrollment/understand-troubleshoot-esp

For such log analysis issue, you can open case to troubleshoot the issue.

https://learn.microsoft.com/en-us/mem/get-support

Hope the above information can help.

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Answer 2

Yesterday there was complains in Facebook Intune group that Autopilot was stuck. Maybe this was general public problem you had. How about today?