Hello,
Thank you for posting in Q&A forum.
From Windows aspects, we would suggest troubleshooting the issue from below aspects:
1.Check if graphics Drivers is running well and try to update.
2.Check if there's any malware running on the machine.
3.Boot the machine in safe mode or clean boot, if this issue still exists.
4.Switch to another user and login again.
5.Update the windows os version to latest and see if it helps.
Best Regards,
Hania Lian
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