Issue with Teams Meeting freezing content during the meeting

Question

Our company is having issues using teams for meetings. Specifically, during the meetings, screens tend to freeze, audio cuts in and out, and webcam video freezes. Our internet speed is more than sufficient to run the meetings, and we have actually had the same issue from several locations. Our computers meet or exceed the requirements.

We have tried to delete the cache, uninstall and reinstall the application, restart the computer and application, and connect direct via ethernet.

We use teams company wide so it is very important the app and meetings feature works for us.

Thank you
Troy

Answer 1

@Troy Houser ,

You can optimize your network and Teams performance as the task in this link: https://learn.microsoft.com/en-us/microsoftteams/prepare-network#network-optimization.

Besides, you can use Call Quality Dashboard to help you optimize your network by keeping a close eye on quality, reliability, and the user experience.

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