Set up the Call Quality Dashboard

Article
10/03/2023
Applies to:

Skype for Business, Microsoft Teams

Open the Microsoft Call Quality Dashboard (CQD) at https://cqd.teams.microsoft.com (sign in with your admin credentials). Or go to the Teams admin center and select Analytics & reports > Call Quality Dashboard.

Screenshot of the Call quality dashboard button in Teams admin center.

On the page that opens, click Sign in and enter your Global Administrator account or Microsoft Teams Administrator account information. CQD shows call and meeting quality, at an org-wide level, for Microsoft Teams, Skype for Business Online, and Skype for Business Server 2019.

Important

To use CQD with Skype for Business Server 2019, you'll have to Configure Call Data Connector. See Plan Call Data Connector before you start.

Assign admin roles for access to CQD

Assign roles for accessing CQD to the people who need to use it.

If you want non-admin users (such as support engineers and helpdesk agents) to use Call Quality Dashboard, you can assign those users one of the following roles, which gives access to CQD.

Due to the fact that CQD is an aggregate reporting tool, users assigned to one or more Administrative Units will not see end-user identifying information (EUII) even if their role would ordinarily allow it.

	View reports	View EUII fields	Create reports	Upload building data
Global Administrator	Yes	Yes	Yes	Yes
Teams Administrator	Yes	Yes	Yes	Yes
Teams Communications Administrator	Yes	Yes	Yes	Yes
Teams Communications Support Engineer	Yes	Yes	Yes	No
Teams Communications Support Specialist	Yes	No	Yes	No
Skype for Business Administrator	Yes	Yes	Yes	Yes
Global Reader	Yes	Yes	Yes	No
Reports Reader¹	Yes	No	Yes	No

¹ In addition to reading CQD reports, the Reports Reader can view all the activity reports in the admin center and any reports from the Microsoft 365 Adoption content pack.

Note

If you're not seeing EUII (end-user identifiable information) and you have one of the roles that's permitted to see this information, keep in mind that CQD only keeps EUII for 28 days. Anything older than 28 days is deleted. Additionally, users assigned to one or more Administrative Units will not see EUII even if their role would ordinarily allow it.

For more information about these roles, see About Office 365 admin roles.

After the first time you sign in, CQD will begin collecting and processing data.