Set up the Call Quality Dashboard
Open the Microsoft Call Quality Dashboard (CQD) at https://cqd.teams.microsoft.com (sign in with your admin credentials). Or go to the Teams admin center and select Analytics & reports > Call Quality Dashboard.
On the page that opens, click Sign in and enter your Global Administrator account or Microsoft Teams Administrator account information. CQD shows call and meeting quality, at an org-wide level, for Microsoft Teams, Skype for Business Online, and Skype for Business Server 2019.
Assign admin roles for access to CQD
Assign roles for accessing CQD to the people who need to use it.
If you want non-admin users (such as support engineers and helpdesk agents) to use Call Quality Dashboard, you can assign those users one of the following roles, which gives access to CQD.
Due to the fact that CQD is an aggregate reporting tool, users assigned to one or more Administrative Units will not see end-user identifying information (EUII) even if their role would ordinarily allow it.
|View reports||View EUII fields||Create reports||Upload building data|
|Teams Communications Administrator||Yes||Yes||Yes||Yes|
|Teams Communications Support Engineer||Yes||Yes||Yes||No|
|Teams Communications Support Specialist||Yes||No||Yes||No|
|Skype for Business Administrator||Yes||Yes||Yes||Yes|
If you're not seeing EUII (end-user identifiable information) and you have one of the roles that's permitted to see this information, keep in mind that CQD only keeps EUII for 28 days. Anything older than 28 days is deleted. Additionally, users assigned to one or more Administrative Units will not see EUII even if their role would ordinarily allow it.
For more information about these roles, see About Office 365 admin roles.
After the first time you sign in, CQD will begin collecting and processing data.
Use Power BI to analyze CQD data
Download Power BI query templates for CQD. These are customizable Power BI templates you can use to analyze and report your CQD data.
Read Use Power BI to analyze CQD data to learn more.