Settup remote desktop for admin troubleshooting

Question

Hello, I am trying to setup remote desktop in order to use it as a tool to remote on employees devices as admin for troubleshooting purposes. Please know that the devices are intune deployed and microsoft entra joined. Can you advise how to setup it?

Answer 1

@MoTaar, Thanks for posting in Q&A. To let admin remote to Intune managed devices to do troubleshooting, you can consider Remote help. Remote Help is a cloud-based solution for secure help desk connections with role-based access controls. With the connection, your support staff can remote connect to the user's device. Here are some links describe this for your reference:

https://learn.microsoft.com/en-us/mem/intune/fundamentals/remote-help

https://techcommunity.microsoft.com/t5/microsoft-intune-blog/remote-help-a-new-remote-assistance-tool-from-microsoft/ba-p/2822622

Hope the above information can help.

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