Unverified text is Appearing next to the ACS User name on the Microsoft Team

Durjan Hussain 155

New Team is showing Unverified text next to the azure communication user name? It wasn't there with the old team. @Grmacjon-MSFT can you please help? User's image

JohnE2 1 Reputation point

2024-02-16T19:58:46.3933333+00:00

I'm experiencing the same issue, it started this morning. Recurring Teams meeting with outside organization. Chat amongst the meeting participants is also not available.
Grmacjon-MSFT 16,356 Reputation points

2024-02-16T20:56:13.58+00:00

Hello @Durjan Hussain I will get more insight from the engineering team about this change and get back to you. Best, Grace
James Fuller 0 Reputation points

2024-02-19T15:10:27.6133333+00:00

We're seeing the same this morning. Not seeing any MS Inc on it......
Shaun Newble 0 Reputation points

2024-02-20T09:46:11.0466667+00:00

Same here.
Some not all existing guests have also been removed from meeting/chat channels automatically.
However we are still able to speak to them one on one.
Patrick Groves 5 Reputation points

2024-02-22T17:46:14.9166667+00:00

We have several users in our domain that show this (Unverified) tag. This only happens in Teams, everywhere else in the tenant they are listed correctly. Is this a bug?
Barron, Javier 0 Reputation points

2024-02-23T14:58:13.5733333+00:00

this is what I found related to this question, I believe it is expected with the new client "Anonymous - people whose identity can't be verified. They may be logged in to an organization without a two-way trust relationship or they may not have an account. Anonymous participants appear with "(Unverified)" appended to their name in meetings"
https://learn.microsoft.com/en-us/microsoftteams/plan-meetings-external-participants
AJ Myers 0 Reputation points

2024-02-23T16:49:23.48+00:00

I was able to resolve it on some by moving them to Teams Classic. Unverified and move them to teams classic and they join back on the same call and they are now verified.
Dan Klob 20 Reputation points

2024-03-05T20:38:35.4033333+00:00

@Patrick Groves we're seeing the same thing... We have users in our domain showing up with "Unverified" tags and don't understand why.

Accepted answer

Chris Van Meter 100 Reputation points

2024-02-20T14:39:44.01+00:00

This change is published in the Office 365 message center as MC716008.

No label: All participants who are part of the organizer’s organization.

External: All participants who are external to the organizer’s organization but have a trusted relationship with the organizer or their organization.

Unverified: All other participants will be seen with this label. This will include Microsoft Entra ID users who belong to organizations that do not have an explicit external access setup with the organizer’s organization, Microsoft Account (personal) users, users who are not using any Microsoft ID while joining meetings, and others.
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5 people found this answer helpful.
Durjan Hussain 155 Reputation points

2024-02-21T10:07:41.19+00:00

Thank you @Chris Van Meter for pointing to the message center.

AdamRepsher-2976 15 Reputation points

2024-02-22T20:54:36.3766667+00:00

@Chris Van Meter
Should the "Unverified" label show up for a participant that is IN your organization, using a phone whose number is listed in that participant's Entra Contact Information properties?

Thanks!

Jared Nishida 5 Reputation points

2024-02-26T14:31:35.66+00:00

What does it mean to have a "trusted relationship" for the external label?

Ruslan Zdor 5 Reputation points Microsoft Employee

2024-02-26T19:26:53.05+00:00

Jared Nishida Trusted relationship mean settings on tenant level that allow to share users, resources and etc. between two organizations https://learn.microsoft.com/en-us/entra/external-id/cross-tenant-access-overview#manage-external-access-with-inbound-and-outbound-settings

Dan Klob 20 Reputation points

2024-03-05T20:43:09.0466667+00:00

We have users in our tenant who're displaying with 'Unverified' labels. Is there a bug? Are we missing something?

Derek A Coleman 0 Reputation points

2024-03-11T16:51:50.34+00:00

This is due to not being verified by an external verifier Linkedin. Go to the linkedin tab in teams and connect your Linkedin account to have the "(unverified)" tag from your username in meetings https://support.microsoft.com/en-us/office/use-linkedin-in-microsoft-teams-119fc53f-3eeb-4e94-a70f-fb68ff9c380c
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Unverified text is Appearing next to the ACS User name on the Microsoft Team

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