Azure AD account login option disappears from system after Windows update

Tushar Aggarwal 11 Reputation points
2020-11-09T21:58:15.177+00:00

Some of our clients are joined to Azure AD on their laptops running Windows 10 using Single Sign-On.

(Settings > User Accounts > Work or School Account > Connect > Join to Azure AD directory instead > Office 365 email address)

Azure AD sign-in on their laptops was running fine unless they ran windows update on their system and restarted their system. The Azure AD account disappeared completely from their sign-in option on the laptop. We had to use the local account (backup account) to sign in to their laptop, restore Windows to a previous build in order to fix the issue.

Thoughts?

Windows 10 Setup
Windows 10 Setup
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Setup: The procedures involved in preparing a software program or application to operate within a computer or mobile device.
1,905 questions
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
19,475 questions

8 answers

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  1. Yaroslav Sokolov 1 Reputation point
    2021-04-22T10:53:36.17+00:00

    We are also experiencing the same problem.
    @MarileeTurscak unfortunately I could not find this issue as a documented one on the page you linked.

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  2. Christopher Eason 1 Reputation point
    2021-10-19T14:34:55.557+00:00

    Just ran into this.

    Very stuck at the moment, since no local users available.

    Replicated on a VM. Wondering if its a combination of our AAD settings and latest update.

    Any tips on fixing without any local users created?

    EDIT: Managed to boot to safe mode and users are back...

    EDIT2: In safe mode can login with AAD user. Created a local admin account. Reboot and see login screen for "Other", and can login with AAD user again.

    However, then disabled local admin again, reboot. No login available. Will try again and try to rebind to AAD.

    EDIT3: Enabled local admin, trying to unbind from AAD... but wont take/allow local admin. Looks like only allowing MS/email.

    If I delete device from AAD, will it unbind from Machine? or would rebind auto on reboot and add again to AAD?

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  3. Christopher Eason 1 Reputation point
    2021-10-19T20:43:18.96+00:00

    Did a complete set:

    safe boot, local admin, unbind, reboot.

    Login local admin, rebind, reboot. Still good.

    Disable local admin, reboot, no login.

    Was working ok until latest updates. Also tried reset downloading from MS, in case rebinding straight from latest worked... no. Same issue.

    Guess for now will have to leave at least 1 local user available.

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