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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 23%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPW%3C/text%3E%3C/svg%3E)
Our setup is office 365 with E3 licenses.
User has purely updated his outlook and now can no longer see his online archive folder in the mac client.
It is visible when he looks via the web.
Any ideas.
Outlook related issue, to better solve it, we added the Outlook tag. Thanks for your understanding.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 98%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
Any idea when this is targeted for inclusion in the product? This thread was started in nov last year and the problem had been happening before that.
Hi @Paul Winward ,
According to your description, the Online Archive folder can work fine on your web mail. So, we could infer that the issue is more related to your Outlook for Mac client.
As I know, Microsoft has released the new Outlook for Mac recently. Are you using the new Outlook for Mac now? If this is your case, I'm afraid that your issue might be normal. As the official document mentions, features like Online archive and others in this screenshot have not been available in the new Outlook for Mac yet. It is suggested for you to continue to use the old Outlook experience for now. (You could click the New Outlook button again to switch back.) Please wait for the update of new Outlook for Mac to support more features before switching to the new Outlook.
If all these mentioned above is not your case, please provide me with more information related to your issue for further research.
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Hi @Paul Winward ,
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.
Hi @Paul Winward ,
I'm writing to see if the reply above is helpful to you. If you think my reply is helpful to you, please remember to click "Accept Answer" and upvote it so that others who might have a similar question can benefit from your thread? Thanks for your understanding and support.
Any idea on the timeline for implementation of online archive folders in New Outlook for Mac. It looks like it's been several months and still no archive folders.
I've been able to switch back to Old Outlook when I need to get to my archives, but it can take a long time for it to update based on how long it's been since I switched to it last?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 45%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EO%3C/text%3E%3C/svg%3E)
I am now getting the below info in my new New Outlook.
However I still don't see the Personal Archive/Online Archive folder in my sidebar – in the Old Outlook, it's there.
It would be great to get an update on what the status on this matter is.
Thank you.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 48%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEB%3C/text%3E%3C/svg%3E)
I filled a ticket due the same issue. On some PC the Online Archive shows up, not on others.. The ticked was closed with no answer and that "were passing the info to developer" but with a poor service support. The issue is there and persistent and seems many user are affected.
Update? Target date for inclusion?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 28.999999999999996%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEB%3C/text%3E%3C/svg%3E)
After more than one year this crucial feature is still missing. Can we please get it realized?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 41%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPR%3C/text%3E%3C/svg%3E)
Any news from Microsoft, when this feature will be available or rolled out?
I am still not seeing Online Archive on the New Outlook.... Is this still not added?