outlook for MAC the online archive folder not visible after upgrade to 16.43

Paul Winward 11 Reputation points
2020-11-11T10:35:29.39+00:00

Our setup is office 365 with E3 licenses.

User has purely updated his outlook and now can no longer see his online archive folder in the mac client.
It is visible when he looks via the web.
Any ideas.

Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
459 questions
Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
4,903 questions

8 answers

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  1. Kevin M 6 Reputation points
    2021-07-20T17:12:20.69+00:00

    Any Updates on this? We're on 16.51 and appears to still be an issue

    1 person found this answer helpful.
    0 comments
  2. Howie Isaacks 11 Reputation points
    2021-09-16T17:45:06.933+00:00

    Really? It's September 2021, and this so-called "new" Outlook is STILL not feature complete! Why does Microsoft do this at such a glacial pace? There should not be a "new' Outlook by now. It should be the default app, and the old one should be gone. How can users switch to this "new" version if Microsoft is going to continue this slow process and not make the app feature complete? Outlook for Mac has always been lacking compared to the Windows version. This is one of the reasons why I use the default Apple Mail, Calendar, Contacts, Reminders, and Notes apps. They work. They work reliably and they do exactly what the name of the apps imply and they don't try to be all things to all people like Microsoft apps do. There is no excuse for this painfully slow development process and I'm sick and tired of hearing complaints from my users about the many failings about Outlook for Mac.

    1 person found this answer helpful.
    0 comments
  3. Krossing 1 Reputation point
    2021-04-07T02:31:41.643+00:00

    Switching back to Old Outlook enabled the Online Archive Folder for me.