Hi @Victor Wang ,
From your description, it seems that the Path subkey is missing for OUTLOOK.EXE in the App Paths registry entry. Tou can try the following troubleshooting:
- If the application was not installed correctly, it might not have registered itself in the App Paths key during installation. Try reinstalling the application and see if it can resolve this issue.
- Creating the Missing Path Subkey:
Since you found the OUTLOOK.EXE subkey under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths, let’s proceed:
- Right-click on the OUTLOOK.EXE subkey.
- Choose New > String Value and name it (Default).
- Set the value of (Default) to the full path of Outlook.exe (e.g., C:\Program Files\Microsoft Office\Office16\Outlook.exe).
- Create another String Value named Path and set its value to the directory containing Outlook.exe (e.g., C:\Program Files\Microsoft Office\Office16)
- Restart Outlook: After making these changes, restart Outlook to see if the issue persists. Remember to back up your registry before making any changes.
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