Azure Virtual Desktop - how to show the Access Local Resources Dialog Box (issue with clipboard/copy/paste)

Question

Azure Virtual Desktop - how to show the Access Local Resources Dialog Box (issue with clipboard/copy/paste)

Dylan Snyder 55

I am using AVD. Every time I used to log in, I got the following prompt: Capture

This allowed me to access my computer's clipboard. Now when I log in, I no longer get this message, so I can no longer access my clipboard. How do I force this to show for me so that I can select "ClipBoard" I am using the "Remote Desktop" Application to remote into Azure. I am Not using the similarly named "Remote Desktop Connection" Application. This application looks like it is just a wrapper for the Remote Desktop Web Client

kobulloc-MSFT 26,801 Reputation points Microsoft Employee Moderator

2024-02-27T20:31:29.4466667+00:00
Hello, @Dylan Snyder ! Just to confirm:

You are using the web browser client?

Previous sessions have been successfully logged out?
Dylan Snyder 55 Reputation points

2024-02-27T20:35:36.0166667+00:00

Thanks for the response! I am using the Browser client (have tried in Chrome and Edge), as well as the Remote Desktop client (the one with orange and white triangle logo). I get the same result either way. I like where you are going with closing out other sessions, but yes, I only have one session open.
Dylan Snyder 55 Reputation points

2024-02-27T20:35:49.0066667+00:00

Thanks for the response! I am using the Browser client (have tried in Chrome and Edge), as well as the Remote Desktop client (the one with orange and white triangle logo). I get the same result either way. I like where you are going with closing out other sessions, but yes, I only have one session open.

Accepted answer

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Your answer

kobulloc-MSFT 26,801 Reputation points Microsoft Employee Moderator

2024-02-27T20:31:29.4466667+00:00

Hello, @Dylan Snyder ! Just to confirm:

You are using the web browser client?

Previous sessions have been successfully logged out?
Dylan Snyder 55 Reputation points

2024-02-27T20:35:36.0166667+00:00

Thanks for the response! I am using the Browser client (have tried in Chrome and Edge), as well as the Remote Desktop client (the one with orange and white triangle logo). I get the same result either way. I like where you are going with closing out other sessions, but yes, I only have one session open.
Dylan Snyder 55 Reputation points

2024-02-27T20:35:49.0066667+00:00

Thanks for the response! I am using the Browser client (have tried in Chrome and Edge), as well as the Remote Desktop client (the one with orange and white triangle logo). I get the same result either way. I like where you are going with closing out other sessions, but yes, I only have one session open.

Answer 1

I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to "Accept " the answer.

Issue:

I am using AVD. Every time I used to log in, I got the following prompt: This allowed me to access my computer's clipboard. Now when I log in, I no longer get this message, so I can no longer access my clipboard.

Solution (provided by @Dylan Snyder ):

Thanks everyone for your help. It turns out that the organization that administers our azure environment deployed a security update that removed the clipboard feature. So, this is specific to my situation.

Answer 2

Dylan Snyder 55

Thanks everyone for your help. It turns out that the organization that administers our azure environment deployed a security update that removed the clipboard feature. So, this is specific to my situation.

kobulloc-MSFT 26,801 Reputation points Microsoft Employee Moderator

2024-03-14T21:46:43.38+00:00

Thank you for the follow up, @Dylan Snyder ! This will be helpful for anyone else who may run into this issue in the future. I've upvoted your answer and I'll provide a quoted version of your solution that you can accept for additional visibility. Thank you!

Answer 3

Hi @Dylan Snyder Welcome to the Microsoft Q&A and thank you for posting your questions here.

Due to your explanations, your question is on how to get the prompt to select clipboard from the Access Local Resources Dialog Box during login state of your Azure Virtual Desktop (AVD).

Meanwhile, the ability to select options such as clipboard, printer, and other peripherals is typically controlled through the Remote Desktop client settings rather than being prompted every time you log in. If you're not seeing these options when you connect to your AVD session, you may need to adjust your Remote Desktop client settings.

The below are few things you can do to get it:

Launch the Remote Desktop client on your local machine. If you're using Windows OS, search Remote Desktop > Click on Remote Desktop Connection >

User's image

Click on the drop down icon "Show Options" >

Then, in the General tab. Enter the necessary details to connect to your Azure Virtual Desktop session by provide all your authentications as it might be required.

Click on Local Resources tab to select your preferences of clipboard and others you would like to add. This option in the Remote Desktop client settings that allows you to configure local resource access.

User's image

NOTICE: After providing all your preferences, you can Save it or use Save As option to save it to specific location on your local computer. This will be used to retain your settings when you click on it next time. User's image

Then, you can proceed to click Connect button. By ensuring that clipboard access is enabled in your Remote Desktop client settings, you should be able to access your local clipboard within your AVD session. Also, after enabling the clipboard option, forget not to save your settings, this will enable you to retain the settings for next login for you AVD. If you're still experiencing issues, you may want to check if there are any policies or configurations set at the Azure Virtual Desktop host pool level that could be affecting clipboard access.

Should there be more complex situation, you can also read more from the following:

Use Local Resources on Hyper-V

Troubleshoot service connection Azure Virtual Desktop - Azure

I hope this is helpful! Do not hesitate to let me know if you have any other questions.

Please remember to "Accept Answer" if answer helped, so that others in the community facing similar issues can easily find the solution.

Best Regards, Sina

Dylan Snyder 55 Reputation points

2024-02-27T21:11:49.5366667+00:00

Thanks, but I don't have access to remote in through the standard RDC client. I have to use the remote desktop web client. This client does not have those settings, so this solution won't work. thanks though.

Answer 4

kobulloc-MSFT 26,801 Microsoft Employee Moderator

Hello, @Dylan Snyder ! Why am I not being presented with an "Access local resources" dialog when connecting to Azure Virtual Desktop?

(Edit) Confirming what @Sina Salam has mentioned, the "Access local resources" dialog is not shown when redirection is denied in the RDP (remote desktop) properties. If you were seeing this dialog but aren't anymore, confirm your RDP settings.

I hope this has been helpful! Your feedback is important so please take a moment to accept answers. If you still have questions, please let us know what is needed in the comments so the question can be answered. Thank you for helping to improve Microsoft Q&A! User's image

Dylan Snyder 55 Reputation points

2024-02-27T21:23:03.2866667+00:00

thanks. Here were my RDC settings before when I was not getting the message:

And I just changed my settings to not allow the clipboard or printers. As you can see, there is no change to the Web Client. I still do not see the dialog box:
Dylan Snyder 55 Reputation points

2024-02-27T21:24:49.5566667+00:00

I can't use my clipboard under either setting in RDC.
Dylan Snyder 55 Reputation points

2024-02-27T21:27:32.04+00:00

Also, if it makes a difference, I am not using the Remote desktop connection application. I am using the web client and also "Remote Desktop" Application that looks like it is just a wrapper for the web client. I will take your word for it, but I am unsure how settings in the Remote Desktop Connection Application affect the web client.
Dylan Snyder 55 Reputation points

2024-02-27T21:33:45.05+00:00

The icons for the two applications are shown in the below screenshots. I am using the circled application on the right. I have looked and I can't find settings for local resources in this client:
Dylan Snyder 55 Reputation points

2024-02-27T21:34:52.5366667+00:00

deleted
kobulloc-MSFT 26,801 Reputation points Microsoft Employee Moderator

2024-02-28T00:21:48.3566667+00:00
Hello, @Dylan Snyder !

I had similar questions so I reached out to the AVD team and they confirmed that the web client honors the admin defined RDP properties.

Some additional questions:

Does this issue apply to just 1 user (you) or all users?

Has the admin set the RDP properties to disable all redirections that are supported by the web client?
Dylan Snyder 55 Reputation points

2024-02-28T14:15:55.72+00:00

Thanks for your response. I can't tell because I am the only user in our organization and we don't have an internal admin. The AVD is hosted by one of our vendors. They, of course, claim to have not changed the settings after this Monday (the last time I could use the clipboard). I'll try to get them to create another user and test to see if it has the same problems.
Dylan Snyder 55 Reputation points

2024-02-28T14:28:53.1766667+00:00

Thanks - I am the only user and the admin is external to our organization. I will ask them to set up another user. However, regarding this dialog box in the web client. If someone clicks "Don't ask me again for connections to this computer", won't this message go away and the checked settings become permanent? Wouldn't this create the same issue where the VD would no longer have access to the clipboard forever? If this is the case, how can these settings be changed by the user (either by changing the local resources in another box, or prompting this message box to show again)? This seems to me to be a UI bug if critical functionality can be set once by the user and then can never be changed again.
kobulloc-MSFT 26,801 Reputation points Microsoft Employee Moderator

2024-02-28T18:55:24.3533333+00:00

Thank you for the update, @Dylan Snyder ! I've been working with the AVD team to see if I can narrow down the cause so do let me know if this is isolated or not. From the conversations that I've had it sounds like we're looking for an RDP setting somewhere but it's not entirely clear if that is in AVD/VM or in the OS/local client.
kobulloc-MSFT 26,801 Reputation points Microsoft Employee Moderator

2024-02-28T22:30:30.76+00:00
Just making sure we've covered our bases regarding the "Don't ask me again for connections to this computer", have you:

Tried an in-private browser session? (I know you said you tried different browsers)

Deleted cookies?
Dylan Snyder 55 Reputation points

2024-02-28T22:37:47.22+00:00

Good questions - I am still waiting on the admin to give me a new user. I did try in Google Incognito mode, and did reset my browser including deleting cookies. I even tried it on another computer. If I had to take a guess, I would think that "connections to this computer" refers to the AVD computer, not my local computer, so I think it gets set for that AVD. I'm not sure if I inadvertently clicked the check box on Monday or not. To be honest, I have had the AVD for the last 6 months. Every time when I have logged in, I click the box next to Clipboard, and I select the "Don't ask me again for connections to this computer". Still, the same dialog box comes up every time. It's possible that I forgot to check the Clipboard box and it just happened to remember the dialog box setting, but I can't be sure of it.
kobulloc-MSFT 26,801 Reputation points Microsoft Employee Moderator

2024-02-29T00:49:29.09+00:00

Thank you for the update, @Dylan Snyder ! I completely understand how that muscle memory goes. I've been working with the product group to try and determine exactly which RDP settings we should be looking at and I'll let you know what they recommend. From your description, I agree it does sound like this is either on the AVD or VM side of things.
Dylan Snyder 55 Reputation points

2024-03-04T14:52:52.7633333+00:00

Hi - other users on this same AVD have the same issue. They are not able to use the clipboard and are not prompted to use the clipboard.
kobulloc-MSFT 26,801 Reputation points Microsoft Employee Moderator

2024-03-04T18:44:21.8866667+00:00
Thank you for the update, @Dylan Snyder! The recommendation is to try resetting the user settings in the web client:

In the web client, click on the gear icon.

Choose "Reset user settings" - This should bring back the dialog.
kobulloc-MSFT 26,801 Reputation points Microsoft Employee Moderator

2024-03-06T00:42:10.4166667+00:00

Hello, @Dylan Snyder! Did reset in the web client bring the dialog back? If not we may need to look at your resources directly.
Dylan Snyder 55 Reputation points

2024-03-07T14:24:18.2366667+00:00

Thanks for following up. Unfortunately, that did not force the message to display.
kobulloc-MSFT 26,801 Reputation points Microsoft Employee Moderator

2024-03-11T07:53:34.19+00:00
Thank you for the update, @Dylan Snyder! I think at this point the best way to troubleshoot this is to look at the resources directly. Please email the following to AzCommunity@microsoft.com and we'll get back to you promptly:

Subject: "Attn: kobulloc - Access local resources"

Email body: Your Subscription ID

Email body: A link to this thread so we can validate and expedite the request

If you don't receive a response within 24 hours, please reply to the thread so we can investigate.
Dylan Snyder 55 Reputation points

2024-03-11T13:27:27.99+00:00

Thanks! I just sent the email.
kobulloc-MSFT 26,801 Reputation points Microsoft Employee Moderator

2024-03-11T17:10:31.9633333+00:00

Received! Instructions have been sent for a direct look at your resources. Let me know if you have any questions.

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Azure Virtual Desktop - how to show the Access Local Resources Dialog Box (issue with clipboard/copy/paste)

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