In my environment, I have two tenants, A1 and A2. The CI SharePoint is hosted on A2. Our A1 users are accessing the files through a "Guest" account, but they cannot sync files. They are getting the error "Sorry, OneDrive cannot add your folder right now." Interestingly, users can sync files on non-autopiloted devices, but when they try to do so on autopilot devices, they encounter the same error. I found this article stating that syncing content using a guest or external account is not supported. Instead, use an account that's internal to your organization. But the strange thing is how it's working on non-autopilot devices. I'm not sure if there's any policy or setting in Azure AD or Intune that could prevent OneDrive sync if there are two tenants and A1 users are accessing the files through a "Guest" account while the CI SharePoint is hosted on A2 <a href="https://ind01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flearn.microsoft.com%2Fen-us%2Fsharepoint%2Ftroubleshoot%2Fsync%2Fcant-add-folder-right-now&data=05%7C02%7Cshashikant.yadav1%40incedoinc.com%7Cd8e2ed25be8140fcc64608dc3c95505a%7C667ede8db2c1447188e78874a306811e%7C0%7C0%7C638451859224464384%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=PSLxVYaPrgzcmPryMoZDp09DENszmApBFCmS7rOoeZ4%3D&reserved=0" rel="ugc nofollow">https://learn.microsoft.com/en-us/sharepoint/troubleshoot/sync/cant-add-folder-right-now

@TechUST, Thanks for posting in Q&A. From your description, it seems Guest account is unable to sync files on Autopilot enrolled device. But it works on non-Autopilot devices. Before going on, could you confirm if the non-Autopiloted device is not enrolled into Intune either? If yes, I wonder if any policy related with OneDrive or SharePoint may affect it. To narrow down the issue, please go to Intune portal and find the affected device, check all the configuration policies applied to this device to see if any OneDrive or SharePoint policy applied to it: Choose one test machine without these policies applied. Add one by one to narrow down which one may affect. Please try the above suggestion and if there's any update, feel free to let us know. If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Onedrive synce issue - Microsoft Q&A

Accepted answer

Crystal-MSFT 47,536 Reputation points Microsoft Vendor

2024-03-05T01:55:57.5633333+00:00

@TechUST, Thanks for posting in Q&A. From your description, it seems Guest account is unable to sync files on Autopilot enrolled device. But it works on non-Autopilot devices. Before going on, could you confirm if the non-Autopiloted device is not enrolled into Intune either?

If yes, I wonder if any policy related with OneDrive or SharePoint may affect it. To narrow down the issue, please go to Intune portal and find the affected device, check all the configuration policies applied to this device to see if any OneDrive or SharePoint policy applied to it:

Choose one test machine without these policies applied. Add one by one to narrow down which one may affect.

Please try the above suggestion and if there's any update, feel free to let us know.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
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Yanli Jiang - MSFT 25,456 Reputation points Microsoft Vendor

2024-03-07T09:21:57+00:00

Hi @TechUST ,

Have things progressed? Have you tried Crystal's suggestions? Please feel free to contact us with any questions.

TechUST 516 Reputation points

2024-03-11T20:24:43.66+00:00

I checked the drive policy and found a setting that could be causing the OneDrive sync issue (Prevent users from syncing libraries and folder......). So, I've decided to disable this setting and check. However, my plan is to create a duplicate policy of the current policy, disable the same setting, keep all other settings the same, exclude the current policy test group, and deploy the exception policy to the test group. But the problem is that when I try to create a duplicate policy for the OneDrive policy of Administrative Template policy, I'm not getting the option to create duplicate policy. There are nos of settings configured in current policy, so it's not possible to create an exception policy manually (Only change one setting and keep the all as per current policy)

This setting is enabled in current onedrive policy - I need to create an exception policy by disabling this setting while keeping all other settings the same

"This setting controls whether users in your organization are allowed to sync OneDrive for Business or SharePoint content that has been shared by users in a different organization. This is a collaboration feature called B2B Sync. If you enable this setting, users will not be able to start syncing a OneDrive for Business or SharePoint library or folder that was shared from an external organization. Any shared libraries or folders already being synced will stop syncing. If you disable or do not configure this setting, users will be able to sync OneDrive for Business and SharePoint libraries and folders that have been shared from external organizations."

Crystal-MSFT 47,536 Reputation points Microsoft Vendor

2024-03-12T03:00:23.4666667+00:00

@TechUST, Thanks for the reply. I notice you find an affected setting and want to test. Currently duplicate policy is not available for Administrative Template policy, We suggest to manually create a policy to only with this setting as disabled to confirm if this is the cause.

https://learn.microsoft.com/en-us/mem/intune/protect/endpoint-security-policy#duplicate-a-policy

Meanwhile, after testing I find Setting Catalog policy can duplicate. You can set the same setting in Setting Catalog instead to use the duplicate feature.

Thanks for your understanding.

Yanli Jiang - MSFT 25,456 Reputation points Microsoft Vendor

2024-03-19T09:40:09.54+00:00

Hi @TechUST ,

Would you please provide us with an update on the status of your issue?

Any progress is welcome.

TechUST 516 Reputation points

2024-03-19T18:57:56.2166667+00:00

Yanli Jiang - MSFT Thanks for your help, issue has been resolved by excluding OneDrive sync policy in Intune.

Yanli Jiang - MSFT 25,456 Reputation points Microsoft Vendor

2024-03-20T01:24:50.04+00:00

Great!
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