Email communication service randomly returns timeout

Question

I send backend data to Azure Queue and from queue it is picked up by email communication service. The email communication service randomly returns timeout and hence Queue data is not able to process and landing into Dead Letter Queue after multiple attempt.

Any suggestion to prevent losing sending email?

Answer 1

Thank you for the confirmation. From the Azure portal (First screenshot), can you please open the browser developer tool and check the network traces for the actual error you get from the backend?

You should be checking the POST request to your ACS resource; it should be something like "https://acs_resource_name.location.communication.azure.com/emails:send?api-version=2023-03-31"

You can find more information about how to capture the browser logs here https://learn.microsoft.com/en-us/azure/azure-portal/capture-browser-trace