How to fix the error <class 'openai.AuthenticationError'>

DAA 20

I have installed and deployed the sample app described in this link:

https://github.com/Azure-Samples/azure-search-openai-demo/blob/main/README.md#deploying-from-scratch

I have followed the guidelines for minimal cost deployment:

https://github.com/Azure-Samples/azure-search-openai-demo/blob/main/README.md#deploying-from-scratch

However, when I try to use the app through the browser, I get this error:

Error: The app encountered an error processing your request. If you are an administrator of the app, view the full error in the logs. See aka.ms/appservice-logs for more information. Error type: <class 'openai.AuthenticationError'>

Any help would be greatly appreciated.

navba-MSFT 20,810 Reputation points Microsoft Employee

2024-03-11T03:31:33.22+00:00

@DAA Welcome to Microsoft Q&A Forum, Thank you for posting your query here!

Regarding the openai.AuthenticationError, I would suggest you to follow the below action plan:

Plan 1:
Please check Application Insights for the cause of the failure. Open Azure Portal, open the resource group for this app, open Application Insights, and select "Failures" under Investigate. You should see AuthenticationError listed, and you can click it for a longer traceback.

Plan 2:

Looking at the error, it seems like the Azure OpenAI connection is mis-configured. You can also open App Service in the Azure Portal and check the environment variables in the configuration to see it is set correctly.

Plan 3:

You can also debug the Azure App Service and check for the logs**:** https://github.com/Azure-Samples/azure-search-openai-demo/blob/main/docs/appservice.md#debugging-the-app-on-app-service

Plan 4:

If your app does not have authentication configured. Please add an identity provider by finding your app in the **Azure Portal**and following these instructions

Plan 5:
If none of the above action plan helps, you can try to Open the Azure OpenAI studio and then try to click on the Deploy to option and create a new web app and deploy to check if that works fine. Note: You can delete your current existing webapp to save some billing cost.

Hope this helps. If you have any follow-up questions, please let me know. I would be happy to help.
DAA 20 Reputation points

2024-03-11T13:00:22.1066667+00:00

@navba-MSFT Thank you so much for all this. I tried going through the different plans, and I have some further questions.Firstly, I am not sure I see the same menus you do. For example for plan 1, you mention Application Insights. When I go to the Resource group of my app on the Azure portal, this is what I see on the left menu:

I also don't see the Environment variables under Settings that you mention in Plan 2.

I did, however, set these variables through Powershell:

azd env set OPENAI_HOST openai

azd env set OPENAI_ORGANIZATION <my_org>

azd env set OPENAI_API_KEY <my_key>

where <my_org> and <my_key> are the values I retrieved from my account on platform.openai.com.

With these menus missing, does my Azure account look complete or privileged enough to run the app I am trying to run?

Many thanks for your help.
navba-MSFT 20,810 Reputation points Microsoft Employee

2024-03-11T13:16:11.03+00:00

@DAA Thanks for getting back. From your screenshot, I see that you are checking in the wrong blade.

For all the action plans mentioned above:
Please navigate to your Azure Web app ( not resource group) and search for App Insights.

All the above settings like Environment variables, Authorizations etc are all available under the Web App and not resource group.
DAA 20 Reputation points

2024-03-11T13:23:53.43+00:00

@navba-MSFT many thanks for your swift response. I have now checked under the Web App. However, Application Insights is greyed out and Environment Variables is still missing:

Thank you
navba-MSFT 20,810 Reputation points Microsoft Employee

2024-03-11T14:51:17.07+00:00

@DAA Thanks for your reply. Please add and update the below environment variables and add its right values:

If you are having challenges in following the above action plan, please follow the Plan 5 mentioned in my first comment.
DAA 20 Reputation points

2024-03-21T09:25:08.8566667+00:00

@navba-MSFT thank you so much for your detailed plans. It turned out I needed to raise a request for Azure OpenAI Service (https://customervoice.microsoft.com/Pages/ResponsePage.aspx?id=v4j5cvGGr0GRqy180BHbR7en2Ais5pxKtso_Pz4b1_xUNTZBNzRKNlVQSFhZMU9aV09EVzYxWFdORCQlQCN0PWcu). I also applied the steps in Plans 2 and 4., and now the error has been resolved. Thank you.

Accepted answer

navba-MSFT 20,810 Reputation points Microsoft Employee

2024-03-21T09:36:58.7466667+00:00
@DAA I'm glad to see you were able to resolve your issue. Thanks for posting your solution so that others experiencing the same thing can easily reference this. Since the Microsoft Q&A community has a policy that the question author cannot accept their own answer, they can only accept answers by others, I'll repost your solution in case you'd like to Accept the answer.

Issue:

You have deployed the sample webapp and encountering the error openai.AuthenticationError. Resolution:

You had to raise the request for Azure OpenAI. Then you followed the below 2 plans and that resolved the issue:

Looking at the error, it seems like the Azure OpenAI connection is mis-configured. You can also open App Service in the Azure Portal and check the environment variables in the configuration to see it is set correctly.

If your app does not have authentication configured. Please add an identity provider by finding your app in the Azure Portal and following these instructions
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How to fix the error <class 'openai.AuthenticationError'>

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