Microsoft Teams
A Microsoft customizable chat-based workspace.
10,316 questions
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Download Teams app from Samsung store.
My Teams is not working on wifi but it it's working fine on mobile data hotspot
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Sophia Morena
30
Reputation points
Hello,
This problem occurred randomly over the weekend, seemingly after I switched to the new version of Teams.
I'm unable to share/upload/open files. When I click on the files tab in the desktop app, it doesn't load. When I click on the files tab on the desktop website, it doesn't load and I receive this message "my university name.sharepoint.com’s server IP address could not be found." When I open the files tab in the mobile app, I receive this message "Looks like you're offline. Please connect to the internet and try again". I am strangely however still able to view/create posts and join meetings. This problem isn't occurring for other students with the university domain, so I don't believe it is a domain issue. When using mobile data, the application works fine but i can't be constantly working off of mobile data.
I have tried logging off the app and restarting my computer, adding the necessary IP addresses to my firewall, disabling the firewall completely, deleting and reinstalling the app, clearing the cache, logging in online, using the older version of the desktop app again, and resetting my wifi router.
Please let me know how i can resolve this issue, it is urgent.
Microsoft Teams
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Ran Hou-MSFT 7,540 Reputation points Microsoft Vendor2024-03-11T05:38:09.0566667+00:00 To better address the issue, I would like to know the following information:
Have you tried switching back to old Teams to check if the issue still exists?
Are any other apps experiencing the same problem?
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Sophia Morena 30 Reputation points
2024-03-12T22:11:31.7633333+00:00 yes, I've tried switching back to the old team, and the same issue occurs. No, there are no other apps with this problem. Thanks!
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Olivier Legault 5 Reputation points2024-03-14T16:35:14.9766667+00:00 Same problem here. I have tried to go back to the old teams version without any luck. Also tried logging with other systems (mobile phone, another computer) and I get the same problem.
none of these solutions worked …
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Olivier Legault 5 Reputation points
2024-03-14T16:59:07.96+00:00 Same issue here ! And it doing the same on different devices (phone, another laptop, etc.)
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tortueninja47 0 Reputation points2024-03-22T04:31:13.48+00:00 Hey I don't think I've ever written on one of these support forums because I always find someone who had the same issue I have many years ago and it's already been solved. But this time I had to try everything by myself and I actually solved it haha
I already had to use a DNS resolver in the past to bypass network restrictions so I retried to access the files on Teams (in my Chrome browser I didn’t try in the Teams app) with NextDNS and it worked. NextDNS is one DNS resolver among many others you can choose the one that suits you the best.
Hope this can work for you too!
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Joe Doyle 0 Reputation points2024-03-26T16:05:37.4833333+00:00 Exact same happened to me. Was very annoying as issue kicked in while I was presenting in a meeting and quite clearly this is some sort of bug in Samsungs software / something the Teams dev team have not accounted for.
I have tried every single toubleshooting method and this seems to be the only one that worked. All other devices work just fine for teams on my wifi. This only appears to be a Samsung related issue as it is on other forums dating back quite some time. Relieved to have this workaround.
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Ruprechto 0 Reputation points2024-07-29T23:11:32.8866667+00:00 I had 2 Android phones with the same problem related to Skype and Teams. Worked fine on mobile but not on my home WiFi. I have a Firewalla Gold router and their support figured out we simply needed to disable IPv6.
Teams, Hotmail Login and Skype all work on Wi-Fi now.
Go Firewalla Support Team!!!!
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Jonah 0 Reputation points2024-10-09T21:30:54.4033333+00:00 You may check your network's Advance Settings --> Privacy --> Use device MAC address. It worked for me.