A specific user does not show up in Microsoft Teams application user search

Question

A specific user does not show up in Microsoft Teams application user search

Suresh ketha 40

We have a user who gets deleted after 24 hours from a Teams channel that's auto updated with all active users and also does not show up in search when trying to add the user to an active chat with other members. We can access the user in the main people search, but they do not show up specifically in these cases. Please suggest if there is a specific sync process that needs to be run?

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Answer 1

Suresh ketha 40

I have been able to resolve the issue. What I found is the user has been in Sharedusermailbox and once I corrected that usermailbox it in exchange user came up in search. Thanks again for your help.

Anonymous

2024-03-28T07:07:35.7766667+00:00

Hi @Suresh ketha

Great to know that the issue has already been resolved and thanks for sharing the solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that The question author cannot accept their own answer. They can only accept answers by others, I'll repost your solution in case you'd like to Accept the answer.

Case Title: A specific user does not show up in Microsoft Teams application user search

Issue Symptom: We have a user who gets deleted after 24 hours from a Teams channel that's auto updated with all active users and also does not show up in search when trying to add the user to an active chat with other members. We can access the user in the main people search, but they do not show up specifically in these cases. Please suggest if there is a specific sync process that needs to be run?

Resolution: The user has been in Sharedusermailbox and once I corrected that usermailbox it in exchange user came up in search.

Thanks for your understanding and support.
Kleber Melo de Jesus 0 Reputation points

2025-01-02T14:55:05.46+00:00

Excelent! Solved my problem!
Dark Data 1 Reputation point

2025-03-19T13:45:32.3033333+00:00

Thank you for posting about the Shared user mailbox, it was an option not considered by myself, nor by Microsoft Support in the last month and a half of troubleshooting and network log capturing. Same as you, once the user account was converted from a Shared Mailbox to a User mailbox, all the odd issues within his Office 365 environment went away and the account acted like all the other active user accounts in our tenant.

Answer 2

Ran Hou-MSFT 7,585 Microsoft External Staff

@Suresh ketha

Based on your description, there are some possible solutions that you can try:

Sign out of Teams and sign back in again.
Update MS Teams to the latest version.
Uninstall Teams from your device, then reinstall it.
Clear the Teams cache from your device.
If you’re using the Teams desktop or mobile app, try using the web version: https://teams.microsoft.com/.

Hope the above information is helpful for you!

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Ran Hou-MSFT 7,585 Reputation points Microsoft External Staff

2024-03-14T01:19:15.8166667+00:00

Is there any progress on this issue?

If the reply is helpful, please click "Accept Answer" as an answer. It will help others who encounter the same issue and read this thread.

Thank you for your understanding and patience!
Suresh ketha 40 Reputation points

2024-03-14T01:26:57.86+00:00

Thank you for your tips. We did the steps mentioned but the user added as a member to the teams group that auto enrolls all users deleted this one user after 24 hours.

we manually added again and will check tomorrow

also that member we can’t add to chats through search user.

Still looking for a solution that resolves this isolated user issue
Ran Hou-MSFT 7,585 Reputation points Microsoft External Staff

2024-03-14T07:54:21.0433333+00:00

Hi @Suresh ketha

Have you tried using the web version to check if the issue still exist?
Suresh ketha 40 Reputation points

2024-03-14T10:49:44.9366667+00:00

Yes I checked and the web version works but not the Installed version.

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A specific user does not show up in Microsoft Teams application user search

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