How to fix high cpu usage Microsoft management extension

Jason Fixer 15 Reputation points
2024-03-12T19:30:49.23+00:00

Hi,

Wondering if anyone else had this issue, my company recently moved from on-prem to Microsoft Azure and when we were adding users to Azure we noticed that they were complaining about slower speeds on their pc's. CPU usage spiked and we went back to check the intune management center for device configs and everything was fine there no errors now we tested with no device configs and still get high cpu usage but identified that the microsoft intune management extension was causing the problem. Obviously we can just turn off the service and it will work fine but is there any actual fixes for this?? I can't rack my brain around it.

high_cpu

high_cpu2

Windows Autopilot
Windows Autopilot
A collection of Microsoft technologies used to set up and pre-configure new devices and to reset, repurpose, and recover devices.
410 questions
Microsoft Intune Configuration
Microsoft Intune Configuration
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Configuration: The process of arranging or setting up computer systems, hardware, or software.
1,729 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,366 questions

4 answers

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  1. Pavel yannara Mirochnitchenko 11,716 Reputation points MVP
    2024-03-12T21:34:53.6066667+00:00

    Try to figure out that the Intune agent is doing by investigating logs in this location:

    C:\ProgramData\Microsoft\IntuneManagementExtension\Logs

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  2. Simon Ren-MSFT 30,491 Reputation points Microsoft Vendor
    2024-03-13T02:05:35.8933333+00:00

    Hi,

    Thank you for posting in Microsoft Q&A forum.

    1,Is that CPU only once the device boots or during the first enrollment? Do you have a lot of PowerShell script configured? We can try to wait and restart the clients to have a try.

    2,It's probably the files have been infected with a virus by your firewall or anti-virus software, we can try to disable the firewall or anti-virus software to have a try.

    Similar thread for your reference:

    Intune taking all cpu

    Thanks for your time. Have a nice day!

    Best regards,

    Simon

    If the response is helpful, please click "Accept Answer" and upvote it.

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  3. Simon Ren-MSFT 30,491 Reputation points Microsoft Vendor
    2024-03-21T02:30:56.17+00:00

    Hi,

    Hope everything goes well. Do you need any further assistance about this issue? If yes, please feel free to let us know, we will do our best to help you.

    If the response is helpful, it's appreciated that you could click "Accept Answer" and upvote it, this will help other users to search for useful information more quickly.

    Thanks for your time.

    Best regards,

    Simon

    0 comments
  4. Ralph Koh 0 Reputation points
    2024-03-22T06:07:07.9+00:00

    i having same issue on my win11 arm enterprise. any solution?

    0 comments