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Hello, @Aldo Lopez !
What can I do to address graphics processor incompatibility error messages when running Photoshop on an Azure VM?
From an Azure standpoint, there are 2 basic elements that are in your control (other than the OS) for GPU and driver options: the VM SKU and the GPU driver installation.
Running Creative Cloud in a cloud/VDI environment is a much lengthier subject and Adobe has created a 27 page document that outlines this in detail for an Azure environment:
From that, we can see the following 3 drivers listed under tested configuration details:
- NVIDIA Tesla M60 Driver 442.06
- NVIDIA GRID 10.1 (442.06)
- Teradici PCoIP Graphics Agent 20.01.2
That correlates with the NVIDIA GRID drivers for NV, NVv3 and NVads A10 v5-series VMs (currently up to 16.3):
Having said that, Adobe notes in their disclaimer that running Photoshop on virtual machines (VMs) is not tested extensively nor officially supported:
https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html
Running Photoshop under virtual machines (VMs) is not tested extensively nor officially supported. Virtualization configurations often use software-based GPU drivers that are configured below Photoshop specifications. Do not use Photoshop in virtual machines or connect remotely to Photoshop running on different hardware. At the very least, your GPU should be turned off in these scenarios.
https://helpx.adobe.com/enterprise/kb/technical-support-boundaries-virtualized-server-based.html
While you may be able to install and run Creative Cloud apps on virtualized environments, you'll need to perform thorough functional and performance testing. Adobe has conducted limited testing of some Creative Cloud products in virtualized or server-based environments. This testing is basic in nature. Adobe recommends that you test your workflows in an evaluation version of these products before deciding whether to use one of these products. Testing is the only way to truly ensure that this kind of solution meets your needs. To learn about the best practices for Creative Cloud deployment on Virtual Desktop Infrastructures, see Best Practices Guides.
So that will give you as many tools as possible at your disposal for your VM, while also noting that there are limitations in support for VM installations of Photoshop. Additionally, I'll include this Azure Lab Services tutorial to Set up a lab for Adobe Creative Cloud in Azure Lab Services. This uses an automatic GPU driver installation, but doesn't specify VM SKU (only noting that you set up a lab with a GPU).
Additional Resources:
- Adobe: Creative Cloud system requirements
- Adobe Doc: Best Practices Guide for Using Adobe Creative Cloud Video Applications in Microsoft Azure Virtual Machines
- Adobe: Troubleshoot graphics processor (GPU) and graphics driver issues
- Adobe: Technical support boundaries for virtualized or server-based environments
- Adobe: Adobe Creative Cloud deployment on Virtual Desktop Infrastructures (VDI)
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