Trace route of holographic remoting from PC to hololens2 to monitor network issue

WL.TSAI 85 Reputation points
2024-03-15T04:05:38.15+00:00

Hello,

I'm experiencing a network issue when trying to connect my HoloLens to a PC using holographic remoting. I'm wondering if there's a tool available to help me validate the routing of holographic remoting.

I've noticed that by default, the HoloLens cannot be pinged or traced using tracert. And I got a Disconnect: HandshakeUnreachable error while remoting between hololens and PC app which connect to same wifi.

HoloLens Development
HoloLens Development
HoloLens: A family of Microsoft self-contained, holographic devices that enable engagement with digital content and interaction with holograms in the surrounding environment.Development: The process of researching, productizing, and refining new or existing technologies.
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  1. Ying Li - MSFT 725 Reputation points Microsoft Vendor
    2024-03-22T06:46:46.2566667+00:00

    Hello, Welcome to Microsoft Q&A,

    Please check if there any network management software (such as anti-virus software, Firewall, VPN, etc.) is running on your PC. If you still see the same behavior after shutting down the network management software, please open a support ticket through this link: http://aka.ms/hololenssupport.

    For network diagnostic tools, please refer to Diagnose HoloLens 2 network issues with Fiddler and Wireshark | Microsoft Learn.

    If the response is helpful, please click "Accept Answer" and upvote it.

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