Tiered files have been recalled by backup and Antivirus

Piotr Butyński 0 Reputation points

Hello Everyone,

We configured Azure File Sync and added one on-premise endpoint.

Then enabled tiering (for files that haven't been touched for at least one year). Everything was synchronized nicely but then files became to go back to on-prem storage. It turned out there were: Backup and Antivirus recalling them.
We excluded these two applications from cloud tiering last access time tracking according to this article https://learn.microsoft.com/en-us/azure/storage/file-sync/file-sync-how-to-manage-tiered-files#how-to-access-the-heat-store but after one day files didn't even started to go to cloud.

Is there a way to enforce this process or cloud tiering database is updated already and we have to wait one year to move those files to cloud?

Thank you in advance


Azure Files
Azure Files
An Azure service that offers file shares in the cloud.
1,156 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Sumarigo-MSFT 43,401 Reputation points Microsoft Employee

    @Piotr Butyński Welcome to Microsoft Q&A Forum, Thank you for posting your query here!

    Firstly Apologies for the delay response,

    Files are tiered based on the last access time in the heatstore database. If you don't want to wait for the files to be tiered because they were recently accessed by AV and Backup, they can manually tier the files using the Invoke-StorageSyncCloudTiering cmdlet: How to manage Azure File Sync tiered files | Microsoft Learn

    Please let us know if you have any further queries. I’m happy to assist you further.    

    Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.

    0 comments No comments