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Two MS accounts which use the same email address and I can only log into one
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Molep
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Reputation points
Hello
I'm stuck in a loop of doom and need some help!
I have two accounts (1 personal, 1 work/school) which use the same email address.
I can log into my personal account fine - I approve a notification on the the MS authenticator app and all is well. However, when I try and log into my work/school account, I get prompted to add a verification code but when I open the app, the code provided has 8 digits rather than the 6 digits that it wants! If I hit 'choose another method', I have two options; 'approve on the authenticator' (but I receive nothing to approve) or 'enter a verification code from the app' (but again same problem as above with the 6 versus 8 digits)
I have googled a LOT and read MS 'Common problems with work/school' accounts but nothing has helped.
I work for myself so I don't have an Admin that I can ask.....So whatever has been set up, it's only me that's done it but I dont know what I may have done when I originally set it up or how to make it right :(
If it helps to know, when I open the Authenticator, I see x2 logins listed; 1 ms personal account and 1 Azure AD.
Any help would be very gratefully received!!!!
Thank you
UPDATE - I have tried to log onto Admin tools to see if I can change anything there however as I don't get anything to approve on the authenticator it times out and gives me the following error message Message: AADSTS900561: The endpoint only accepts POST requests. Received a GET request. Anyone help with what that means?
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Authenticator
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Navya 19,795 Reputation points Microsoft External Staff Moderator2024-03-18T09:49:58.1033333+00:00 Hi @Molep ,
Thank you for posting this in Microsoft Q&A.
I understand you having trouble logging into their work/school account on Microsoft Azure Cloud. You have two accounts, one personal and one work/school, that use the same email address. you can log into your personal account without any issues, but when try to log into your work/school account, you are prompted to add a verification code that has 8 digits instead of the required 6 digits.
Can you try below steps to fix this issue:
- Goto your MS account https://account.microsoft.com/
- Scroll down until you find "Security", expand the section and find and click the link "Additional security options".
- A little way down the page click the link "Add a new way to sign in or verify".
- Select "Use an app" from the popup dialog.
- click the link in the body text "set up a different Authenticator app." and you will be presented with a QR code.
- Open the MS Authenticator app on your phone.
- click the "+" to add an account, then click "Other".
- Scan the QR code.
You can also refer to this post where similar issue has been discussed:
https://learn.microsoft.com/en-us/answers/questions/1140934/is-there-a-way-to-change-authenticator-back-to-6-dRegarding error AADSTS900561: The endpoint only accepts POST requests. Received a GET request. This can be due to developer error, or due to users pressing the back button in their browser, triggering a bad request.
If you are using Chrome, you may need to add, you may need to add https://login.microsoftonline.com to your list of trusted sites.
In Chrome go to,
Settings – Advanced – Content Settings Cookies – Allow – ADD – “login.microsoftonline.com” Unsandboxed plugin access – Allow – ADD – “login.microsoftonline.com”You may also need to add "https://autologon.microsoftazuread-sso.com/"
In addition, if you haven't done so already, you should go to Chrome > Settings > Cookies and other data and unselect "Block third party cookies".
If these methods do not work, you can opt to clear your cache to eliminate all cookies. Although killing the browser cache may be inconvenient, it is one solution to this issue.
Hope this helps. Do let us know if you any further queries.
Thanks, Navya.
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