Room does not appear in the room search

deschderman 25 Reputation points
2024-03-17T18:52:28.2366667+00:00

I have created 4 rooms for testing. Three of them are in one building and one in another. All are configured in the same way. Nevertheless, the room search shows three rooms under the first building and no rooms under the other building.

All rooms, visible and unvisible are HiddenFromAddressListsEnabled=false so all rooms should be visible in the Global Address List.

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  1. Jayce Yang-MSFT 1,246 Reputation points Microsoft Vendor
    2024-03-28T09:13:48.35+00:00

    Great to know that the issue has already been resolved and thanks for sharing the solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others", I'll repost your solution in case you'd like to "Accept" the answer : )

    Issue Symptom:

    The new created Room mailbox didn't show in Room finder.

    Resolution:

    A special character that was not displayed correctly in the mail address during the automated creation of the distribution group caused the error. A new attempt without special characters resulted in the rooms being displayed correctly.

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  1. Jayce Yang-MSFT 1,246 Reputation points Microsoft Vendor
    2024-03-18T04:05:07.61+00:00

    You mentioned “Three of them are in one building and one in another.”, did you configure Room Finder? Because Room lists can be organized by Buildings. If not, how did you configure “building” for the room mailboxes?

    If you use Room finder, and you cannot find the room in Room finder, this issue may be by design.

    How to configure the new Room Finder in Outlook - Microsoft Community Hub

    How can I see a list of all room lists without having to filter by city first or select recent room list?

    This functionality is not available today but you can still search for the room list. The Outlook team has acknowledged there is a request to see all room list at once and will consider this request.

    If not, did you mean that you cannot find the room in Location field when you create a new meeting? If you enter characters for the room mailbox, did you find it in location field as shown in the screenshot below?

    1

  2. Jayce Yang-MSFT 1,246 Reputation points Microsoft Vendor
    2024-03-19T06:11:16.53+00:00

    Thanks for the detailed information, and I understand that you cannot find the new room which belongs to building2 in Room Finder.

    As I mentioned, if you want to use Room Finder, you need to create Room List first.

    1. creates a room list for building2

    New-DistributionGroup -Name "Building2" -OrganizationalUnit "contoso.com/rooms" -RoomList

    1. adds new room to the building2 room list

    Add-DistributionGroupMember -Identity "Building2" -Member newroom@contoso.com