Authentication Error with Service-Now connector on Azure Logic Apps

Ganpat Patel 20 Reputation points
2024-03-18T17:00:32.0766667+00:00

Hello,
I am getting an error while trying to establish a connection from Azure Logic App to Service-Now for Create Incident Action via Service-Now connector.

Error Reads, "Please check your account info and/or permissions and try again. Details: User Not Authenticated More diagnostic information: x-ms-client-request-id is 'BAFBADBD-0114-4245-AC56-37A1AA5883D8'."

User's image

What can be possible reason behind this? Is it due to ServiceNow roles assigned to user?
What and all roles are required from ServiceNow, is admin role is must to authenticate?

Could you please take a look and advise if I am missing something here ?

@MayankBargali-MSFT

Azure Logic Apps
Azure Logic Apps
An Azure service that automates the access and use of data across clouds without writing code.
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Accepted answer
  1. MayankBargali-MSFT 68,391 Reputation points
    2024-03-20T04:13:11.4+00:00

    @Ganpat Patel Logic app service now connector only supports the username and password credentials as documented here.

    The service now team can confirm what would be equivalent role that needs to be provided to user as we see the user/password under the managed instance password blade a service now end.

    Logic app connector internal calls the REST/SOAP API of service endpoint.

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