Information Protection sensitivity label user defined: How to end-user in adobe reader can open the file

Sergio Londono 301 Reputation points
2024-03-18T19:59:08.81+00:00

Hello team,

I am protecting a PDF with MIP using AIP UL client that is the software used to protect PDF with sensitivity label.

1.
I protect first time with user sergio.compliance@yahoo.com, the user went to the email download the file and open the file using the account: sergio.compliance@yahoo.com. it worked.

2.

Then, I protect the file removing sergio.compliance@yahoo.com and adding a new user sergio.compliance@gmail.com. I sent the email to the gmail account.

the user gmail received the email, download the protected file, however, when I try to open using PDF adobe reader, I can't open the file.

I looks like adobe reader continue logged with the user YAHOO.COM.

how can I change the user that is trying to open the file from sergio.compliance@yahoo.com to sergio.londono@gmail.com?

how can I switch the user to the user email that was sent the email to?

i.e.: I can't open the file using adobe reader, "user doesn't have the permissions", how can I know the users that is trying to open the file? how can I change that user to the user that has the permissions to access?

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Azure Information Protection
Azure Information Protection
An Azure service that is used to control and help secure email, documents, and sensitive data that are shared outside the company.
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Accepted answer
  1. Givary-MSFT 27,486 Reputation points Microsoft Employee
    2024-03-20T06:05:05.0333333+00:00

    @Sergio Londono I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to "Accept " the answer.

    Issue: protecting a PDF with MIP using AIP UL client that is the software used to protect PDF with sensitivity label.

    1. I protect first time with user sergio.compliance@yahoo.com, the user went to the email download the file and open the file using the account: sergio.compliance@yahoo.com. it worked.

    Then, I protect the file removing sergio.compliance@yahoo.com and adding a new user sergio.compliance@gmail.com. I sent the email to the gmail account.

    the user gmail received the email, download the protected file, however, when I try to open using PDF adobe reader, I can't open the file.

    I looks like adobe reader continue logged with the user YAHOO.COM.

    how can I change the user that is trying to open the file from sergio.compliance@yahoo.com to sergio.londono@gmail.com?

    how can I switch the user to the user email that was sent the email to?

    i.e.: I can't open the file using adobe reader, "user doesn't have the permissions", how can I know the users that is trying to open the file? how can I change that user to the user that has the permissions to access?

    User's image

    Resolution: Resolved by @Sergio Londono

    in Adobe reader: File/preference/security/clear remembered account information. Q pen_ Open recent files create PDF Combine files Save Save as. ctrt+0 ctrl+S Shift+Ctrl+S Convert to Word, Excel or PowerPoint Save as Text. Protect Using Password Request e-signatures Share file print. Search Copy Paste undo, Redo & more Disable new Acrobat Reader Window P references. P rotection Document properties_ Exit application P references Ca tegories: Commenti ng Documents Full Screen General Page Display Accessibility Adobe Online Services Ema I Accounts Identity nternet JavaScript La nguage Measuring (20) Measuring (3D) Measuring (Geo) Multimedia & 3D Multimedia (legacy) Multimedia Trust (legacy) Reading Review i ng Sea rch Security Security (Enhanced) Signatures Spelling Tracker Trust Manager Units Securi ty Configure Server Setti mgs • Timestamp Servers • Directory Servers Securi ty Setti mgs Import_ Load security settings from a server Export. ctrl+P ctrl+X ctrl+C ctrl+V ctrl+K ctrt+D ctrt+Q URL: Settings must be sigrrd by: C Feck every: C) Week Allow Any Certificate CD Month 3 Months Ask before updating Adobe Experience Ma nager Document Security Clear remembered account information_ Microsoft Purview Information Protection Clear remembered account information_ 8 rows e. Update Now Ca ncel Reset the user that is authenticating to MIP to verify identity from Adobe

    If you have any other questions or are still running into more issues, please let me know. Thank you again for your time and patience throughout this issue.

    Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

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  1. Sergio Londono 301 Reputation points
    2024-03-19T15:46:18.37+00:00

    Hello team,

    I got the answer yesterday.

    in Adobe reader: File/preference/security/clear remembered account information.
    Q pen_ Open recent files create PDF Combine files Save Save as. ctrt+0 ctrl+S Shift+Ctrl+S Convert to Word, Excel or PowerPoint Save as Text. Protect Using Password Request e-signatures Share file print. Search Copy Paste undo, Redo & more Disable new Acrobat Reader Window P references. P rotection Document properties_ Exit application P references Ca tegories: Commenti ng Documents Full Screen General Page Display Accessibility Adobe Online Services Ema I Accounts Identity nternet JavaScript La nguage Measuring (20) Measuring (3D) Measuring (Geo) Multimedia & 3D Multimedia (legacy) Multimedia Trust (legacy) Reading Review i ng Sea rch Security Security (Enhanced) Signatures Spelling Tracker Trust Manager Units Securi ty Configure Server Setti mgs • Timestamp Servers • Directory Servers Securi ty Setti mgs Import_ Load security settings from a server Export. ctrl+P ctrl+X ctrl+C ctrl+V ctrl+K ctrt+D ctrt+Q URL: Settings must be sigrrd by: C Feck every: C) Week Allow Any Certificate CD Month 3 Months Ask before updating Adobe Experience Ma nager Document Security Clear remembered account information_ Microsoft Purview Information Protection Clear remembered account information_ 8 rows e. Update Now Ca ncel Reset the user that is authenticating to MIP to verify identity from Adobe

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