How to get the logon information with azure tenet ID or billing information

Question

Dear all,

I could not logon Azure portal, and I have the billing info every month to my email address. But I can't login with this email address. it said that there is no account with this email. How can I get the account info.

Answer 1

Hi @Yu, Ivy

Thank you for reaching out to the community forum!

For your query, I understand that you are facing an issue logging into the Azure portal using the email address, which you receive billing information.

If you are unable to login to your account and if you are blocked entirely, you can reach out to our support team. with the below article you can get the support number depending on your country
Global Customer Service phone numbers or creating a ticket through a different account https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

Give them the tenant ID which is you are unable to access inform them that you are unable to access the azure portal stating with the error name.

Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you getting access to your tenant or unlock your account depending on your scenario.

Hope this helps. Do let us know if you any further queries.
Thanks,

Akhilesh.

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