Restore VIP user data after deleting synced account

MamadouCoulibali-4946 486 Reputation points
2024-03-28T08:02:15.8533333+00:00

My team accidentally deleted an important user's synced account. We attempted to restore it on active directory, but the user is still unable to access their history, such as Teams and Exchange Online mailbox. How can we restore their data?

Active Directory
Active Directory
A set of directory-based technologies included in Windows Server.
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Microsoft Entra
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Thameur-BOURBITA 32,511 Reputation points
    2024-03-28T08:07:29.71+00:00

    Hi @MamadouCoulibali-4946

    Check if you can find his account deleted in Azure portal.

    In this case you can restore it by matching the immutableID if delete account in Entra ID and msds-ConsystencyGUID in active directory.

    If his account in Entra ID has been deleted permanently, there is no way to restore it. You can try to raise a support ticket to Microsoft.

    Please don't forget to accept helpful answer

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  1. Vasil Michev 95,341 Reputation points MVP
    2024-03-28T08:08:45.3766667+00:00

    It can take some time after the account is restored to get their mailbox back. Follow the instruction here, and wait for the process to complete: https://learn.microsoft.com/en-us/microsoft-365/troubleshoot/active-directory/restore-deleted-user-accounts

    If you are in Hybrid, follow these steps instead: https://learn.microsoft.com/en-us/exchange/recipients-in-exchange-online/delete-or-restore-mailboxes#restoring-a-user-in-a-hybrid-deployment

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