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Transferring Microsoft Authenticator app to a new phone

My app is only working on my old phone and I can not figure out how to transfer it to make it work on my new phone. Cloud back up is on on my old phone but when i download the app on new phone, i can't see an option to "Begin Recovery".

Microsoft Security | Microsoft Authenticator
asked 2026-11-03T23:48:13.23+00:00
Stephanie Pasley-Tyler 0 Reputation points
answered 2026-11-03T23:48:54.38+00:00

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1 answer

New Users Past the SMS/Voice Authentication Deadline

Hello, Will new users be required to register a passkey past the retirement date for SMS/Voice authentication on February 1, 2027? Or will other authentication methods (like passcode from the app) still be available for users? Thank you!

Microsoft Security | Microsoft Authenticator
asked 2026-11-03T23:20:48.63+00:00
Alexies Fabian 0 Reputation points
answered 2026-11-03T23:21:36+00:00

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1 answer

How to get authenticator codes on a new phone

i recently had to switch phones and logged into my authenticator on my new phone but all codes get sent to my old phone and i don't know how to fix it. I won't be able to keep my old phone running for long and would love to know how to fix it.

Microsoft Security | Microsoft Authenticator
asked 2026-11-03T20:48:32.4033333+00:00
Anesu Maregedze 0 Reputation points
edited a comment 2026-11-03T22:57:17.2466667+00:00
Arambula, Maria 0 Reputation points
1 answer

How to disable Passkey within an IP address range

In MS Entra, we created a Named Location and added an IP address range. We setup MS Authentication for external users only and this works. Users on site are not required to do MFA. We setup Passkeys (FIDO2) and now all our onsite users are being asked…

Microsoft Security | Microsoft Authenticator
asked 2026-11-03T22:52:31.1766667+00:00
Michael Overby 0 Reputation points
answered 2026-11-03T22:54:08.83+00:00

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1 answer

MC1506728 – Clarification on AgentIdentity.CreateAsManager for Copilot Studio agent identity blueprint

Regarding Microsoft Message Center notification MC1506728 and the change planned for November 2026, will the Microsoft Copilot Studio agent identity blueprint require an explicit AgentIdentity.CreateAsManager permission grant to continue automatically…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-10-21T09:29:57.6366667+00:00
Ines Pissarra 0 Reputation points
commented 2026-11-03T22:23:20.1266667+00:00
Erin Greenlee 26 Reputation points Microsoft Employee
0 answers

how to fix: amsi: \Device\HarddiskVolume4\WINDOWS\Microsoft.NET\Framework64\v4.0.30319\MSBuild.exe

I had this on my pc: amsi: \Device\HarddiskVolume4\WINDOWS\Microsoft.NET\Framework64\v4.0.30319\MSBuild.exe

Microsoft Security | Microsoft Defender | Other
asked 2026-11-03T22:17:30.4366667+00:00
rachid benyahya 0 Reputation points
1 answer

Microsoft Authenticator won't authenticate Teams app on Iphone

I had a problem with my personal account on my Teams app and had to delete and reinstall the app on my iphone. After the Teams app installation, I cannot sign into my personal account on Teams. I try to add another account in the Teams app, I type in…

Microsoft Security | Microsoft Authenticator
asked 2026-11-03T22:05:06.8866667+00:00
Justin Muscha 0 Reputation points
answered 2026-11-03T22:06:14.76+00:00

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0 answers

Verification Methods

I need help setting up an alternate verification method because my phone broke and there are no other verification options listed other than my phone number.

Microsoft Security | Microsoft Authenticator
asked 2026-11-03T21:53:34.4633333+00:00
Sam Q 0 Reputation points
1 answer

'BITS error: 'HTTP status 500: An unexpected condition prevented the server from fulfilling the request. ' Context: 'The error occurred while the remote file was being processed.

I have one distribution point where the majority of the clients that attempt to download from get the following error in the DataTransferService.log: 'BITS error: 'HTTP status 500: An unexpected condition prevented the server from fulfilling the…

Microsoft Security | Intune | Configuration Manager | Updates
asked 2026-11-03T21:42:30.3166667+00:00
Daniel Kaliel 1,441 Reputation points
answered 2026-11-03T21:44:14.1833333+00:00

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1 answer

Block device code flow in old Microsoft Entra tenants

I read that new Microsoft Entra tenants (created 1 July 2026 or later) no longer need Entra P1 to block device code flow. It is now part of the security defaults. Starting July 1, 2026, all new Microsoft Entra tenants block device code flow as part of…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-08-16T13:56:58.9766667+00:00
Karl Emil Nikka 5 Reputation points
commented 2026-11-03T21:30:35.1433333+00:00
Marius Vaičeliūnas 310 Reputation points
0 answers

Microsoft Entra External ID customer tenant - Conditional Access step-up MFA, licensing and Security Defaults

Hello Microsoft Support, We're developing FleetTrack, a UK-based SaaS application using Microsoft Entra External ID for customer authentication. Our configuration is: Microsoft Entra External ID customer tenant. Entra External ID Core offer, linked to…

Microsoft Security | Microsoft Entra | Microsoft Entra External ID
asked 2026-11-03T20:10:29.3133333+00:00
Maris Garrett 0 Reputation points
edited the question 2026-11-03T20:16:55.24+00:00
Maris Garrett 0 Reputation points
5 answers

Files Storage: Intermittent Azure Files F: Drive Access Issue with Microsoft Entra Kerberos — Troubleshooting Steps and Client Behavior Analysis

Problem description I am experiencing an intermittent issue accessing an Azure Files SMB share mapped as a network drive on Windows 11 devices using Microsoft Entra Kerberos authentication. During a recent occurrence, the mapped drive was unavailable…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-10-21T12:35:27.32+00:00
Paul 10 Reputation points
commented 2026-11-03T20:02:43.5433333+00:00
Sreejith Reghunathan Pillai 30 Reputation points MVP
1 answer

How to resolve the "failedAdminServiceApiCall" while Define organization settings

I'm tried to Define organization settings under Microsoft Entra Admin center. but after filled the following and save. I'm getting the error "Error code: failedAdminServiceApiCall". I need a help/guide to fix it. Organization name :…

Microsoft Security | Microsoft Entra | Other
asked 2026-10-17T01:14:24.9966667+00:00
S ARUL JOTHI 0 Reputation points
commented 2026-11-03T19:56:04.3733333+00:00
Sreejith Reghunathan Pillai 30 Reputation points MVP
1 answer

Global Secure Access client causing serious performance issues on Surface Laptop 7 (Windows 11 26H2)

Since updating to Windows 11 26H2, we're experiencing serious performance issues on all our Microsoft Surface Laptop 7 devices with Snapdragon X Elite processors (ARM) Browsers like Edge and Chrome are very slow when loading websites or opening new tabs.…

Microsoft Security | Microsoft Entra | Microsoft Entra Internet Access
asked 2026-11-02T13:11:46.5233333+00:00
87741514 5 Reputation points
commented 2026-11-03T19:33:03.1366667+00:00
Sreejith Reghunathan Pillai 30 Reputation points MVP
1 answer

My issue with Authenticator

My issue with Authenticator is still not resolved. I am still getting the error message : something went wrong

Microsoft Security | Microsoft Authenticator
asked 2026-11-03T19:03:51.6033333+00:00
macumu cirimwami patient 0 Reputation points
answered 2026-11-03T19:04:05.6033333+00:00

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0 answers

Unable to activate backup to Cloud

Unable to activate backup to Cloud on Microsoft Authenticator Samsung S22 Ultra Android 16 Version Microsoft Authenticator : 6.2609.6214 Compte : ******@outlook.com error : Something went wrong

Microsoft Security | Microsoft Authenticator
asked 2026-11-03T18:46:49.9633333+00:00
macumu cirimwami patient 0 Reputation points
1 answer

Microsoft Graph Sticky Notes API returns 403 ErrorAccessDenied despite ShortNotes.ReadWrite consent

Subject: Microsoft Graph Sticky Notes API returns 403 ErrorAccessDenied despite ShortNotes.ReadWrite consent I am developing a personal productivity application that integrates Microsoft Sticky Notes through Microsoft Graph using a personal Microsoft…

Microsoft Security | Microsoft Graph
asked 2026-11-02T21:30:00.17+00:00
Barış Yılmaz 0 Reputation points
edited the question 2026-11-03T17:50:13.13+00:00
Gérard Oomens 133.6K Reputation points Volunteer Moderator
0 answers

how to remove a personal account connected to MFA if my iPhone was stolen?

I am trying to login to pay a bill, that I set up 2 step verification (MFA app) however the original phone that I set it up with was stolen. every time I try to sign in, it generates a code for me to enter, but it gets sent to my old device so I…

Microsoft Security | Microsoft Authenticator
asked 2026-11-03T17:44:06+00:00
Oralia Eberhardt 0 Reputation points
2 answers

Geschäfts-Account @onmicrosoft.com AuthApp nur authentifizierte Anmeldung möglich, AuthApp auf alten Smartphone und nicht mehr verfügbar

Hallo,  ich kann mich in meinen eigenen Geschäfts-Account als Administrator …@…onmicrosoft.com bei Microsoft nicht anmelden, da Authentifizierung per App erforderlich ist. Ich administriere selbst meinen Geschäfts-Account. Die Authentifizierungs-App ist…

Microsoft Security | Microsoft Authenticator
asked 2024-04-16T17:22:53.7233333+00:00
rc 5 Reputation points
commented 2026-11-03T17:17:37.04+00:00
Cem Caglar 0 Reputation points
2 answers

Unable to Edit passkey profile with new entries ?

I am unable to add a new AAID from the official list of Passkey providers https://passkeydeveloper.github.io/passkey-authenticator-aaguids/explorer/ under this page: Edit passkey profile Even when using the steps described under…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-11-02T03:59:07.86+00:00
EnterpriseArchitect 6,416 Reputation points
edited an answer 2026-11-03T16:46:47.91+00:00
Vasileios Dionysopoulos 646 Reputation points