Microsoft Security | Microsoft Defender | Other
Additional Microsoft Defender tools and services that provide security across various platforms and environments
804 questions
2 answers
How do I update my virus list?
I was told by defender that my virus list is not up to date. How do I update the virus list?
Microsoft Security | Microsoft Defender | Other
asked
2026-10-17T20:26:58.6433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 47%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPC%3C/text%3E%3C/svg%3E)
Pieter Cronjé
0
Reputation points
edited an answer
2026-10-17T20:33:19.6233333+00:00
Dio Xavier
297.6K
Reputation points
Volunteer Moderator
1 answer
Tenant lockout – sole Global Admins lost MFA after phone change, need Data Protection team
I am the owner and Global Administrator of a Microsoft Entra ID tenant (Azure subscription attached, verified custom domain). I am completely locked out. What happened: Both Global Administrator accounts in the tenant used Microsoft Authenticator…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
31,368 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 8%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
0 answers
I can't open access my authenticator app
I boughty a new phone and trade in my old one. now I can't access anything using the code. I don't have any past codes from before, nor cloud back up on my phone. How do I make my new phone the main authenticator again?
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,677 questions
asked
2026-10-17T19:07:29.6066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 80%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENR%3C/text%3E%3C/svg%3E)
Nathaniel Ron
0
Reputation points
edited the question
2026-10-17T20:04:17.2833333+00:00
CrazyKats
20,095
Reputation points
Volunteer Moderator
1 answer
I Need Help to remove this virus: Trojan:MSIL/CoinMiner.ACM!MTB
i have got trojan malware on computer i need help to get rid of the virus im really stressed "Trojan:MSIL/CoinMiner.ACM!MTB "
Microsoft Security | Microsoft Defender | Other
Microsoft Security | Microsoft Defender | Other
Additional Microsoft Defender tools and services that provide security across various platforms and environments
804 questions
asked
2026-10-17T19:31:06.1366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 83%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDC%3C/text%3E%3C/svg%3E)
denis cheruiyot
0
Reputation points
answered
2026-10-17T19:32:07.05+00:00
AI answer
1 answer
Stuck in sign in loop with the Authenticator app
Help! I´m stuck in a sign in loop! > Regarding the sign‑in issue you’re encountering: when Microsoft prompts you to enter a number from the Authenticator app, it indicates that multi‑factor authentication (MFA) is already enabled on the account. Since…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
31,368 questions
asked
2026-05-20T05:50:28.93+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 1%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
Bonnie
0
Reputation points
commented
2026-10-17T19:09:12.8866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 64%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Robbie Bramwell
0
Reputation points
1 answer
Global User-Admin no longer with my company
The former employee used her personal cell phone number as a authenticator method so therefore my business account is locked now. I need Microsoft to remove that phone number and have me as a global administrator.
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,677 questions
asked
2026-10-17T18:59:26.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 80%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Angie Cavier
0
Reputation points
commented
2026-10-17T19:07:58.1633333+00:00
Angie Cavier
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Microsoft Entra Workforce Tenant Creation Requires Paid License — Free Test Tenant Options?
Hello Microsoft Entra Support Team and Community, I am developing a multitenant enterprise healthcare SaaS application hosted on Microsoft Azure. I need to validate customer authentication, tenant isolation, role-based authorization, and API access…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
31,368 questions
asked
2026-10-17T06:12:50.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 60%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Thipparaboina, Suresh (Cognizant)
20
Reputation points
accepted
2026-10-17T18:49:44.7966667+00:00
Thipparaboina, Suresh (Cognizant)
20
Reputation points
0 answers
Account lockout
Ive ran around and around the darn recovery options, it keeps saying acount recovery has been blocked and i cant do anything about it. I really dont know what else i can do considering ive done the reinstatement, recovery options, ive lost all my…
Microsoft Security | Microsoft Identity Manager
Microsoft Security | Microsoft Identity Manager
A tool for managing user identities, credentials, and access across on-premises and cloud environments
1,563 questions
asked
2026-10-17T18:41:43.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 53%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELW%3C/text%3E%3C/svg%3E)
loghan Wilkinson
0
Reputation points
asked
2026-10-17T18:41:43.34+00:00
loghan Wilkinson
0
Reputation points
1 answer
Purview Oracle Scan via SHIR (recent versions) - persisting ConnectionString Error
Good afternoon, as reported in this question https://learn.microsoft.com/en-us/answers/questions/5889828/purview-oracle-scan-via-shir-connectionstring-erro I am facing a similar situation. At May 14th, I was facing the following issue: Before…
Microsoft Security | Microsoft Purview
Microsoft Security | Microsoft Purview
A unified data governance solution that helps manage, protect, and discover data across your organization
2,182 questions
asked
2026-05-26T14:13:40.0033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 94%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Marianna Piacentini
0
Reputation points
answered
2026-10-17T18:35:42.1933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 76%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDF%3C/text%3E%3C/svg%3E)
Daniel Ferreira de Alcântara
0
Reputation points
2 answers
Purview Oracle Scan via SHIR - ConnectionString Error (11402) despite successful SHIR to Oracle connectivity
We are facing an issue while configuring Microsoft Purview to scan an on-premises Oracle database using Self-Hosted Integration Runtime (SHIR). ✅ SHIR → Oracle connection is successful (validated via SHIR Configuration Manager – see attached…
Microsoft Security | Microsoft Purview
Microsoft Security | Microsoft Purview
A unified data governance solution that helps manage, protect, and discover data across your organization
2,182 questions
asked
2026-05-13T17:24:08.0166667+00:00
Mohamed ElSheikh
30
Reputation points Microsoft Employee
answered
2026-10-17T18:32:17.0133333+00:00
Daniel Ferreira de Alcântara
0
Reputation points
0 answers
compte bloque
Bonjour, Je n'arrive plus à accéder à mon compte Microsoft. Dans Microsoft Authenticator, mon compte apparaît comme verrouillé et je ne reçois aucune demande d'approbation, on me demande un code sur l'application alors que j'y suis deja. Pourriez-vous…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,677 questions
asked
2026-10-17T18:12:49.0366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 70%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENJ%3C/text%3E%3C/svg%3E)
Ninon Jaunet
0
Reputation points
asked
2026-10-17T18:12:49.0366667+00:00
Ninon Jaunet
0
Reputation points
0 answers
Lost Access to Microsoft 365 Admin Center - No Accessible Global Administrator Account
Hello, I appear to be locked out of administrative access to my Microsoft 365 tenant. The tenant is active and functioning normally: Email is working Users can sign in Licenses are assigned and active MFA is working However, none of the accounts I…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
31,368 questions
asked
2026-10-17T18:02:45.4433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 71%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESC%3C/text%3E%3C/svg%3E)
Sergio Corona
0
Reputation points
asked
2026-10-17T18:02:45.4433333+00:00
Sergio Corona
0
Reputation points
0 answers
Two step security verification didn't work, now i'm locked out of my account
Long story, i'll try to keep it brief. I tried to login to curseforge to play minecraft, that required me to login, thing is I didn't remember my pass so I had to submit a request, but two step verification was on, first email was a go, second one was a…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,677 questions
asked
2026-10-17T17:19:31.5866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 28.999999999999996%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
Sabertoothtigerz
0
Reputation points
asked
2026-10-17T17:19:31.5866667+00:00
Sabertoothtigerz
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Microsoft Authenticator
How does Microsoft Authenticator work on a desktop PC?
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,677 questions
asked
2026-10-17T16:53:15.7133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 96%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Mike and Emily Gorman
0
Reputation points
accepted
2026-10-17T16:58:45.66+00:00
Mike and Emily Gorman
0
Reputation points
0 answers
Unable to access Azure Portal with personal Microsoft account due to MFA prompt — no verification methods available
I'm trying to access the Azure Portal using my personal Microsoft account (Gmail address), but I'm unable to complete sign-in because of an MFA prompt. When I sign in at https://portal.azure.com/, I'm asked to approve a request through Microsoft…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
31,368 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 30%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
1 answer
I'm scanning a QR code to sign into Minecraft with my Microsoft account
After scanning the QR code on Minecraft it took me to a screen that said "Microsoft refused to connect" and i tried it multiple times but it kept repeating itself.
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,677 questions
asked
2026-10-17T15:44:27.8266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 56.00000000000001%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEM%3C/text%3E%3C/svg%3E)
Emmett Moist
0
Reputation points
answered
2026-10-17T15:45:34.8333333+00:00
AI answer
0 answers
Microsoft account hacked
my Microsoft account was compromised, and I believe someone changed the email address associated with it. My original email is no longer recognised when I try to sign in. I also found an unfamiliar recovery email on the Microsoft sign-in screen. When I…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,677 questions
asked
2026-10-17T14:47:28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 57.99999999999999%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEC%3C/text%3E%3C/svg%3E)
Evan Carr
0
Reputation points
1 answer
recover my Microsoft 365 business account.
Dear Microsoft Customer Support Team, I wish to raise a formal complaint regarding the lack of support available to recover my Microsoft 365 business account. Account: ******@mrguys.onmicrosoft.com Tenant: mrguys.onmicrosoft.com Following a change of…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,677 questions
asked
2026-10-17T14:37:55.9733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 39%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGF%3C/text%3E%3C/svg%3E)
Guy Fielding
0
Reputation points
answered
2026-10-17T14:39:02.5266667+00:00
AI answer
1 answer
Code Generated by the Authenticator is NOT accepted for Password reset
Hi. I need to reset the password for my personal MS 365 account, as I forgot it. MFA is enabled on my account, and my backup options are my phone, the Authenticator app, and an account recovery code. When I check the sign-in helper, it says the account…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,677 questions
asked
2026-10-17T13:09:53.87+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 9%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Ayan Abdisamed
0
Reputation points
answered
2026-10-17T13:10:46.9533333+00:00
AI answer
1 answer
I've recently been hacked on microsoft and the account recovery process has been unhelpful
I have submitted multiple recovery requests through the microsoft account recovery form, and nothinf has been accepted no matter how much details I put through. I have been using the current email (the hackers email) affiliated with the account, and all…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,677 questions
asked
2026-10-17T12:15:17.05+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 15%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
Daniel Bowen
0
Reputation points
answered
2026-10-17T12:16:17.9066667+00:00
AI answer