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Issues with Microsoft Authenticator app

I have changed my mobile device and unable to sign in to Microsoft Authenticator app

Microsoft Security | Microsoft Authenticator
asked 2026-10-28T07:08:05.3266667+00:00
Kinjal Adatiya 0 Reputation points
answered 2026-10-28T07:08:40.1766667+00:00

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2 answers

Authenticator not display code

I added account in Microsoft Authenticator. When i try to log to Microsoft site, it prompts for Authenticator code that never appears on Authenticator.

Microsoft Security | Microsoft Authenticator
asked 2026-05-21T21:37:38.9433333+00:00
Info ROCKBlue 0 Reputation points
answered 2026-10-28T06:03:01.6033333+00:00
Balasaheb Chaudhari 0 Reputation points
1 answer

Sole Global Administrator Locked Out of Microsoft 365 Nonprofit Tenant — MFA Recovery Needed

I'm the sole Global Administrator of a Microsoft 365 nonprofit tenant and am locked out because Microsoft Authenticator is not working. Tenant: postcarbon2.onmicrosoft.com Issue: My password works, but Microsoft Authenticator isn't receiving approval…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-10-28T05:13:07.44+00:00
Desiree Cesarini 0 Reputation points
answered 2026-10-28T05:13:48.1566667+00:00

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1 answer One of the answers was accepted by the question author.

How can I regain access to my account after losing access to Microsoft Authenticator?

Hello, I need help, please. I can't access my account because it's asking for the authenticator code, but I lost my old phone and now I don't know how to recover it. It's my corporate account. Help

Microsoft Security | Microsoft Authenticator
asked 2025-08-18T05:59:45.3866667+00:00
Jaz Min 20 Reputation points
answered 2026-10-28T04:27:47.83+00:00
DH Chartered surveyor 0 Reputation points
1 answer

i forgot my fido2 pin and i cannot access some parts of my account

I forgot my fido2 pin , i still have my password , but i need access to sign out everywhere on my account and i dont have my fido2 pin

Microsoft Security | Microsoft Authenticator
asked 2026-10-28T04:19:37.2933333+00:00
DH Chartered surveyor 0 Reputation points
answered 2026-10-28T04:21:29.56+00:00

AI answer

2 answers

Unable to leave tenant in Microsoft Azure

I have apparently been added to an organization in Microsoft Azure. I don't know anything about this organization. I am unable to leave it because it's set as my default organization. There is also no admin to contact in order to be removed. How do I…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-10-27T21:06:37.8466667+00:00
Todd Quigley 0 Reputation points
answered 2026-10-28T03:55:52.45+00:00
Todd Quigley 0 Reputation points
1 answer

Conflicting permissions for updating Identity Secure Score improvement actions

Hello Microsoft Documentation Team, I found a contradiction between two official Microsoft Learn articles: 1. Microsoft Entra — Least privileged roles by…

Microsoft Security | Microsoft Defender | Other
asked 2026-10-27T20:03:08.52+00:00
Roman King 26 Reputation points
answered 2026-10-28T03:15:47.8133333+00:00
CuongDoHung 5 Reputation points
0 answers

MSN Premium Antivirus Software Options

I subscribe to MSN Premium. Does that service still include my choice of McAfee or Webroot antivirus software at no extra charge, and if so, what is the easiest way for me to download one of those antivirus programs?

Microsoft Security | Microsoft Defender | Other
asked 2026-10-28T02:24:03.6566667+00:00
Lars Frisby 0 Reputation points
0 answers

Fix this tutorial

With regard to the guide: Really? You expect me to invest my time researching and writing a quality question so you can respond with .0000002 seconds of CoPilot compute time? Not gonna happen. Build the app described here:…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-10-28T02:22:12.0366667+00:00
Sam Wheat 506 Reputation points
2 answers

I cannot sign into my Microsoft accounts

I have been unable to sign in to either of the Microsoft that i need to access on my laptop computer due to issues with the authenticator app.

Microsoft Security | Microsoft Authenticator
asked 2026-10-27T21:00:11.32+00:00
Administrative Staff 0 Reputation points
commented 2026-10-28T01:13:10.11+00:00
Jillian Sidoti 0 Reputation points
1 answer

Microsoft 365 Copilot Desktop Sign-in Fails with AADSTS53003 Under FIDO2 Conditional Access Policy

Hello, We are experiencing an authentication issue with the Microsoft 365 Copilot desktop application after enforcing FIDO2 authentication for privileged administrator accounts through Microsoft Entra Conditional Access. Current configuration: …

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-10-23T10:26:25.0733333+00:00
MILAN OMIDVAR 0 Reputation points
edited a comment 2026-10-28T00:46:08.5266667+00:00
MILAN OMIDVAR 0 Reputation points
2 answers

Error 399287 – Sole Global Admin locked out, SMS MFA blocked

Hello Microsoft Support Team, I am unable to access my Microsoft Entra ID tenant because SMS multi-factor authentication is blocked. Tenant: vitebsk.onmicrosoft.com Affected account: Error Code: 399287 Phone country code: +375 (Belarus) The phone number…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-10-27T14:34:42.8266667+00:00
Andrei Hnidzenka 0 Reputation points
edited the question 2026-10-27T23:51:18.6+00:00
Andrei Hnidzenka 0 Reputation points
0 answers

Unable to log into Azure Portal due to error with identity verification over phone

I'm unable to log into Azure Portal with my user account. I can log into Microsoft 365, and when logging into the Portal I get past the initial login process steps (username, password, verification in Microsoft Authenticator). However, I'm also asked to…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-10-27T22:05:03.6066667+00:00
Kristian W 0 Reputation points
edited the question 2026-10-27T22:14:51.1+00:00
Kristian W 0 Reputation points
2 answers

Authenticator app

I have 3 organisations registered on my Authenticator app but only one displays the 6 digit code. When I go to sign in on the other 2, it takes me to a page with a 2 digit code and asks me to open my Authenticator app to enter the 2 digit code to sign…

Microsoft Security | Microsoft Authenticator
asked 2026-10-27T20:44:30.79+00:00
Boyd Swinburn 0 Reputation points
answered 2026-10-27T21:14:53.44+00:00
Vladislavas Zaleskis 0 Reputation points
1 answer

Problema Inicio de sesión celular nuevo

Hola perdi mi celular y no puedo iniciar mi correo en celular nuevo, ya que, me pide codigo authenticator pero este no esta funcionando

Microsoft Security | Microsoft Entra | Other
asked 2026-10-27T15:15:59.4466667+00:00
Carolina Duran Becker 0 Reputation points
answered 2026-10-27T20:46:04.4933333+00:00
Sreejith Reghunathan Pillai 30 Reputation points MVP
0 answers

Authenticator app is not working

my authenticator app is not working my wont able to receive code even my account Is register on APP

Microsoft Security | Microsoft Authenticator
asked 2026-10-27T20:31:06.86+00:00
0 answers

AADSTS5000224: nonprofit tenant inaccessible; admin cannot open a support case

Hello, I am seeking help with an existing Microsoft 365 / Microsoft Entra organization tenant that was previously accessible. Microsoft has approved our organization for its nonprofit program, but tenant access has not been restored. Sign-in problem …

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-10-27T20:24:40.36+00:00
John Schell II 0 Reputation points
1 answer

Error Code: 500121 Request Id: 74d019d3-654f-4920-8471-ac1a9c402500 Correlation Id: 5876e453-43f9-48c8-be65-0b4907c2f79d Timestamp: 2026-10-27T18:29:01Z

I cannot get message to sign in ******@hw.ac.uk Error Code: 500121 Request Id: 74d019d3-654f-4920-8471-ac1a9c402500 Correlation Id: 5876e453-43f9-48c8-be65-0b4907c2f79d Timestamp: 2026-10-27T18:29:01Z

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-10-27T18:35:39.1466667+00:00
Rakhman Yessen 0 Reputation points
edited an answer 2026-10-27T20:24:07.2933333+00:00
Sreejith Reghunathan Pillai 30 Reputation points MVP
1 answer

cant secure boot

i cant enable secure boot i tried a bunch of videos but it still wont boot my windows isnt legacy and everythings formatted right but i still cant click on enable secure boot and it wont boot up after

Microsoft Security | Microsoft Graph
asked 2026-10-27T20:20:51.9966667+00:00
caden burnswick 0 Reputation points
answered 2026-10-27T20:23:11.95+00:00

AI answer

1 answer

Need to change the global admin to my control I am the director

I am a director of a company. we have services thru a service provider for 0365 and sharepoint etc. we are switching providers and do not have a global admin account access. need to contact data protection to change the global admin

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-10-27T19:36:20.8966667+00:00
Eric Kazenbroot 0 Reputation points
answered 2026-10-27T20:12:28.63+00:00
Sreejith Reghunathan Pillai 30 Reputation points MVP