Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,231 questions
4 answers
Unable to backup Authenticator
I am trying to move a new phone and when making a backup of the authenticator app I keep getting the 'Something went wrong error' I have tried multiple times to complete the back up and I am signed in to an appropriate Microsoft account.
Microsoft Security | Microsoft Authenticator
asked 2026-05-14T13:59:26.0633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 70%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Alvin Kipling
75
Reputation points
edited a comment 2026-05-17T03:03:00.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 25%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
Josh Pilkington
0
Reputation points
1 answer
Hacked microsoft account
So my microsoft account used to be called ******@outlook.com but when i tried to open the minecraft launcher and login with xbox it said the account *****@outlook.com didnt exist instead it had the email @outlook.com which i never set. the worst part is…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,231 questions
asked 2026-05-17T02:24:25.8166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 44%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
bella
0
Reputation points
answered 2026-05-17T02:24:47.1566667+00:00
Q&A Assist
1 answer
I need to talk to a support agent
I was talking to a support agent and my phone was cut off. Can some one call me?
Microsoft Security | Microsoft Defender | Other
Microsoft Security | Microsoft Defender | Other
Additional Microsoft Defender tools and services that provide security across various platforms and environments
551 questions
asked 2026-01-25T21:48:24.6033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 55.00000000000001%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKL%3C/text%3E%3C/svg%3E)
Kathleen Lavall
0
Reputation points
commented 2026-05-17T02:21:30.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 62%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
Carter
0
Reputation points
1 answer
Unable to log in to Azure
I have a working personal account. When I attempt to login to Azure, it wants a push notification,or a 6 digit code from the authenticator. I do not get the push and the authenticator provides 8 digits. I have uninstalled and reinstalled the…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,231 questions
asked 2026-05-17T01:04:53.49+00:00
Robert Oram
0
Reputation points
answered 2026-05-17T01:05:07.48+00:00
Q&A Assist
1 answer
Locked out of Microsoft account
My Xbox accounts recovery email and phone number are gone. The number from what I can tell is deactivated and the email is also deactivated and I have no way to deactivate them. Keeping that in mind a few days ago I tried signing into my Xbox when I got…
Microsoft Security | Microsoft Identity Manager
Microsoft Security | Microsoft Identity Manager
A tool for managing user identities, credentials, and access across on-premises and cloud environments
1,456 questions
asked 2026-05-17T00:41:10.0733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 52%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESH%3C/text%3E%3C/svg%3E)
simon hall
0
Reputation points
answered 2026-05-17T00:41:30.9733333+00:00
Q&A Assist
1 answer
One of the answers was accepted by the question author.
Azure tenant blocked due to inactivity with personal account
My personal Azure account has been inactive for more than 20 days, and I do not want to unblock my old tenant. I just want to log in to a new one. Any ideas on how to get out of this zombie account state?
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,394 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 2%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETR%3C/text%3E%3C/svg%3E)
0 answers
Security code
I got an email for a security code but I didn't try to log in anywhere and didn't get an email that a different device had attempted to log in. I changed my password and stuff but is there anyway to check? Account activity only shows me successful sign…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,231 questions
asked 2026-05-16T22:39:51.5833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 64%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
jose
0
Reputation points
answered 2026-05-16T22:40:03.3333333+00:00
Q&A Assist
4 answers
I can't enable cloud backup of the authenticator app
I can't enable cloud backup of the authenticator. I get asked to send the logs. But dont know where to get thw logs or to send them to. I need to restore to a new device. Why is it not letting me enable backup of the app? This is for android device. I…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,231 questions
asked 2026-05-13T02:00:30.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 37%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDN%3C/text%3E%3C/svg%3E)
Dingana Nwana
50
Reputation points
commented 2026-05-16T22:25:35.4533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 14.000000000000002%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBN%3C/text%3E%3C/svg%3E)
Bill Nancy
0
Reputation points
1 answer
Authentication app
I need to log into the authentication app with an email and when i try to it says it needs a code from the authentication app but im trying to log in to the account so i can’t see the code Moderator: Moved from System Center Service Manager
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,231 questions
asked 2026-05-16T19:41:38.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 40%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
Alexandra Giasaris
0
Reputation points
answered 2026-05-16T20:53:39.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 85%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Sumaiya Abid
0
Reputation points
1 answer
Attempts to Sign-in to my account from another country
In the last 3-4 weeks I have been receiving notifications from Microsoft Authenticator, several times a day, about attempts to log in to my Microsoft account from Germany and the Netherlands, and asks me to select the appropriate displayed number in…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,231 questions
asked 2026-05-16T19:19:11.1133333+00:00
Moshe Epstein
0
Reputation points
answered 2026-05-16T20:44:48.49+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 38%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Marcin Policht
89,490
Reputation points MVP
Volunteer Moderator
2 answers
How to fix work account add issues
Hello I have a second work account that I am trying to add in Authenticator. However I am not getting prompt where I can enter the approval code to verify my identity. When I selecte to use another method and choose to send a verification code I don’t…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,231 questions
asked 2026-05-16T20:13:34.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 11%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
Jermaine Walker
0
Reputation points
answered 2026-05-16T20:18:15.93+00:00
Jermaine Walker
0
Reputation points
2 answers
Microsoft account 2fa
Some one is desperately trying to get into my account using 2fa (my phone number linked to my account) I get like 5 messages every day on sms and Whatsapp like this (xxxxxx is your verification code,for your security do not share it ) I thought a…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,231 questions
asked 2026-04-18T09:11:10.0866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 30%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EME%3C/text%3E%3C/svg%3E)
mohamed elsafty
0
Reputation points
answered 2026-05-16T19:29:32.7433333+00:00
mohamed elsafty
0
Reputation points
1 answer
Issue Restoring Backup and Enabling Auto Backup
Dear, I installed the app on my new phone and tried to restore my backup, but the recovery failed. I did notice a new backup dated today, although I am not sure if it is the correct backup from my old phone. Since the recovery did not work, I went back…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,231 questions
asked 2026-05-16T19:27:07.68+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 78%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFF%3C/text%3E%3C/svg%3E)
Fie Fong Tan
0
Reputation points
answered 2026-05-16T19:27:30.12+00:00
Q&A Assist
1 answer
My account got hacked and changed my email adress, please help
My microsoft account was hacked. The attacker changed the password and also changed/deleted the original email alias, so my original email adress now says that it doesnt exist. Because of this, the normal recovery form does not work anymore. I still know…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,231 questions
asked 2026-05-16T19:02:42.3166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 13%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIP%3C/text%3E%3C/svg%3E)
iveta poláčková
0
Reputation points
answered 2026-05-16T19:03:03.92+00:00
Q&A Assist
1 answer
I can't sign into my Security Center due to authenticator lock loop
I tried to sign into my security center to check out a few malicious logins. I can't sign into the security settings of my Microsoft Account. My authenticator app is not working correctly currently when I try to sign in it prompts for an authenticator…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,231 questions
asked 2026-05-16T18:52:15.18+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 70%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
bwedmands
0
Reputation points
answered 2026-05-16T18:52:44.5033333+00:00
Q&A Assist
1 answer
I can't see my microsoft security service
As u can see this happens whenever i click it and my roblox is not running HELP!!!
Microsoft Security | Microsoft Defender | Other
Microsoft Security | Microsoft Defender | Other
Additional Microsoft Defender tools and services that provide security across various platforms and environments
551 questions
asked 2026-05-16T18:42:24.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 79%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Syed Ali Raza Jaffri
0
Reputation points
answered 2026-05-16T18:42:39.0366667+00:00
Q&A Assist
1 answer
Access Azure
Sign-in failed Error code: interaction_required Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,394 questions
asked 2026-05-16T18:33:19.2433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 64%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJO%3C/text%3E%3C/svg%3E)
João B. Corsini
0
Reputation points
answered 2026-05-16T18:33:29.59+00:00
Q&A Assist
1 answer
Microsoft authenticator doesnt display authorization code to add account to outlook
I am trying to add ******@thesourceai.ai to outlook to check emails. When I add to outlook the Microsoft authenticator doesnt show or display the authorization code. I have enables flagging when i tried as well. This happens android phone ios version…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,231 questions
asked 2026-05-16T17:56:29.7533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 17%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Anuradha Muthusamy
0
Reputation points
answered 2026-05-16T17:56:42.93+00:00
Q&A Assist
1 answer
QR code access
I can I retrieve my business Outlook QR code to reset authenticator when unable to log into the account
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,231 questions
asked 2026-05-16T17:05:56.8533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 3%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBB%3C/text%3E%3C/svg%3E)
bryan boggs
0
Reputation points
answered 2026-05-16T17:06:13.1033333+00:00
Q&A Assist
1 answer
How do I unblock a blocked tenet in azure
I have a blocked tenet in azure I need to unblock to upgrade my subscription. How do I do this?
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,394 questions
asked 2026-05-16T16:59:42+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 44%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECJ%3C/text%3E%3C/svg%3E)
Charles Jones
0
Reputation points
answered 2026-05-16T16:59:56.14+00:00
Q&A Assist