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Urgent Assistance Required – Unable to Access My Outlook Account

Dear Microsoft Support Team, I am writing to request your urgent assistance in recovering access to my Outlook email account (******@outlook.com). My Outlook account has not been working since Tuesday, 27 October 2026. Unfortunately, I have forgotten my…

Microsoft Security | Microsoft Authenticator
asked 2026-11-02T15:07:26.95+00:00
Ayesh Nilanka 0 Reputation points
1 answer

The authenticator app is not giving me a code to log in into Availity

The authenticator app is not giving me a code to log in into Availity.

Microsoft Security | Microsoft Authenticator
asked 2026-11-02T14:57:03.51+00:00
Crystal Williams 0 Reputation points
answered 2026-11-02T14:57:52.3733333+00:00

AI answer

1 answer

Authenticator 8 digit code vs 6 digit code

My Microsoft Authenticator app is giving an 8 digit code vs the 6 digit code that is required for me to sign-in to a site. How can I get this changed to 6 digits?

Microsoft Security | Microsoft Authenticator
asked 2026-11-02T14:47:46.5+00:00
robert dowling 0 Reputation points
answered 2026-11-02T14:48:27.81+00:00

AI answer

1 answer

Client package and client upgrade package

I just upgrade my SCCM to version 2409 successfully, I have some questions, should I update the client package and client upgrade package on DP after the SCCM upgrade? And where can I get the client upgrade package? I cannot find it in package list.

Microsoft Security | Intune | Configuration Manager | Deployment
asked 2025-02-27T11:51:13.88+00:00
golden alick 205 Reputation points
commented 2026-11-02T14:40:17+00:00
pede83 1 Reputation point
1 answer

Microsoft Intune 401 Errors – RBAC, Autopilot, and Scope Tags

Hello everyone, I'm experiencing persistent 401 "You do not have access" errors in Microsoft Intune. Issues: Cannot create Autopilot deployment profiles or scope tags (buttons greyed out). Cannot create custom Intune RBAC roles (401…

Microsoft Security | Intune | Configuration
asked 2026-10-25T03:20:55.29+00:00
Ahmad Khalid Azizi 0 Reputation points
edited a comment 2026-11-02T13:45:08.4333333+00:00
Dimitrios Athanasopoulos 0 Reputation points
2 answers

Unable to access the ID Governance Lifecycle Workflows page

How can I set up the inactivity policy ? This article shows that you don't need a license to use the Agent ID default inactivity policy. https://learn.microsoft.com/en-us/entra/id-governance/agent-default-inactivity-policy However, eventhough I have…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-10-29T11:07:09.8566667+00:00
EnterpriseArchitect 6,416 Reputation points
commented 2026-11-02T13:39:00.77+00:00
Sreejith Reghunathan Pillai 30 Reputation points MVP
0 answers

Global Secure Access client causing serious performance issues on Surface Laptop 7 (Windows 11 26H2)

Since updating to Windows 11 26H2, we're experiencing serious performance issues on all our Microsoft Surface Laptop 7 devices with Snapdragon X Elite processors (ARM) Browsers like Edge and Chrome are very slow when loading websites or opening new tabs.…

Microsoft Security | Microsoft Entra | Other
asked 2026-11-02T13:11:46.5233333+00:00
87741514 5 Reputation points
2 answers

URGENT – Sole administrator locked out of Microsoft 365 – MFA reset required

Hello Microsoft Support, I need urgent assistance recovering access to my Microsoft 365 business account. Company: Kotilove Oy Account: ******@kotilove.fi Microsoft Entra Tenant ID: af00f66f-8b91-4b43-8a3e-b9b9f66737aa Error code: AADSTS500121 I am the…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-11-02T12:29:59.6366667+00:00
Heikki Seppänen 0 Reputation points
answered 2026-11-02T12:33:49.7066667+00:00
Sumit 44,801 Reputation points Volunteer Moderator
2 answers

lost admin acces to our 365 account, lost phone...

hi... we urgently need hel with our 365 account...admin mail is ******@icvvtc.onmicrosoft.com we lost the phone with authentifikator...we need to change the phone number back to 00385981305082, that's my number....so I can log us back in :) my emails…

Microsoft Security | Microsoft Authenticator
asked 2026-11-02T12:31:51.31+00:00
Matija Rođak 0 Reputation points
answered 2026-11-02T12:33:30.5533333+00:00
Sumit 44,801 Reputation points Volunteer Moderator
2 answers

Planning Entra Connect Deployment: Expected Initial Sync Time

I’m relatively new to Microsoft Entra Connect and currently planning its implementation in our environment. I’d like to understand how long the initial synchronization typically takes in a real-world environment. According to Microsoft’s official…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-11-02T05:26:33.58+00:00
Meganathan P 0 Reputation points
commented 2026-11-02T12:33:30.16+00:00
Paul Thomas 80 Reputation points
1 answer

why is my computer always getting settings changed ? family settings

I don't have a family! I live with my father who is 80. I am 53 I don't need your expertise , so why all these interruptions

Microsoft Security | Intune | Updates
asked 2026-11-02T12:22:17.8333333+00:00
chris meynell 0 Reputation points
answered 2026-11-02T12:23:05.31+00:00

AI answer

1 answer

B2B guest invitations blocked due to suspicious activity after Bulk Invite

Hello Microsoft Support, We performed a legitimate bulk invitation of B2B guest users in Microsoft Entra ID for testing a Power Platform / Dynamics 365 solution. Immediately after the bulk invitation, both bulk and manual guest invitations started…

Microsoft Security | Microsoft Entra | Microsoft Entra External ID
asked 2026-11-02T12:14:18.4333333+00:00
Daniel Costa 0 Reputation points
answered 2026-11-02T12:15:12.16+00:00

AI answer

2 answers

Auditing gMSA usage — what methods exist beyond Event ID 4662?

While investigating a stale gMSA finding (154 days, Active = False), I realised our environment had no gMSA auditing in place. I’ve now configured: DS Access audit policy (Success) via GPO on Domain Controllers SACL on Managed Service Accounts…

Microsoft Security | Microsoft Defender | Microsoft Defender for Identity
asked 2026-11-02T09:52:00.1333333+00:00
MOD Administrator 0 Reputation points
answered 2026-11-02T12:13:09.34+00:00
Marcin Policht 112.2K Reputation points MVP Volunteer Moderator
1 answer

how to proceed when Trojan:Win64/Malgent!MSR is Detected by Microsoft Defender Antivirus

Trojan:Win64/Malgent!MSR Detected by Microsoft Defender Antivirus how can this trojan be analyzed for payload and recovery?

Microsoft Security | Microsoft Defender | Other
asked 2026-11-02T12:11:28.9933333+00:00
Joel Andre 0 Reputation points
answered 2026-11-02T12:12:53.11+00:00

AI answer

1 answer One of the answers was accepted by the question author.

Personal Azure tenant sole Global Administrator lockout

I lost my phone, personal Azure tenant sole Global Administrator lockout. Not able to sign in Azure portal, I can't file a azure support ticket? who can help on this?

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-10-31T10:01:54.53+00:00
Yun Li 0 Reputation points
accepted 2026-11-02T11:09:34.1466667+00:00
Yun Li 0 Reputation points
0 answers

authenticator

zeigt SOTP-Vm9zOWN nicht die app version ist neu Uhrzeit stimmt auch was kann ich noch machen

Microsoft Security | Microsoft Authenticator
asked 2026-11-02T10:42:21.4966667+00:00
MK 0 Reputation points
0 answers

Sole Global Administrator locked out of personal Azure tenant - MFA deleted - unable to create support ticket

I am the sole Global Administrator of a personal Azure / Microsoft Entra tenant. I can successfully authenticate to my personal Microsoft account, so this is not a Microsoft account/password recovery problem. I accidentally deleted the Microsoft…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-11-02T09:35:36.76+00:00
Liam M 0 Reputation points
1 answer

Incorrect date format in Intune reporting

Hi all, Is there a way to flag with the team that looks after Intune that the reporting in it is not respecting your account preferences in regards to date formats? My account is set to show YYYY-MM-DD. DD-MM-YYYY would also be fine. I really, really do…

Microsoft Security | Intune | Other
asked 2024-10-17T01:10:38.7+00:00
Evan Markby 0 Reputation points
commented 2026-11-02T07:24:18.42+00:00
Nitesh Ghadge 0 Reputation points
2 answers

Using Authenticator app and adding accounts

Why can't I add accounts to my Authenticator App? I am not getting verification codes. It says continue and it goes no further than that.

Microsoft Security | Microsoft Authenticator
asked 2026-10-29T20:13:52.9233333+00:00
Bev Gallant 0 Reputation points
answered 2026-11-02T05:30:38.39+00:00
Austin-H 8,725 Reputation points Microsoft External Staff Moderator
1 answer

Azure portal asks for 6-digit MFA code but Authenticator only shows 8-digit (personal account) – sole admin locked out

Hi, I can't sign in to the Azure portal with my personal Microsoft account. My password works, and other Microsoft services (Outlook, account.microsoft.com) work fine. Azure then asks me to "Enter code" (6 digits), but Microsoft…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-10-30T13:04:18.2633333+00:00
GooBeom Jeoung 0 Reputation points
commented 2026-11-02T05:11:51.5433333+00:00
Kai-Ex 2,315 Reputation points Microsoft External Staff Moderator