Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,955 questions
2 answers
Trying to use authenticator to accept my work phone.
I'm trying to use authentication to my work phone to accept my request but it's not working.
Microsoft Security | Microsoft Authenticator
asked 2026-07-21T08:39:48.6366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 61%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
James Brasier
0
Reputation points
answered 2026-07-22T02:03:35.7633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 84%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHN%3C/text%3E%3C/svg%3E)
Hani-Ng
13,150
Reputation points Microsoft External Staff
Moderator
0 answers
Microsoft account security breach.
Hi have an account problem I was just playing mc when I got notified my passkey was removed and a verification app was added this was not me. this was done 3hr ago and I need a person to help me have spent the last 3hr trying to fix it with the ai…
Microsoft Security | Microsoft Identity Manager
Microsoft Security | Microsoft Identity Manager
A tool for managing user identities, credentials, and access across on-premises and cloud environments
1,524 questions
asked 2026-07-22T01:11:30.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 83%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWW%3C/text%3E%3C/svg%3E)
WIll Walter
0
Reputation points
commented 2026-07-22T01:20:54.9066667+00:00
WIll Walter
0
Reputation points
2 answers
Defender Prime Express
Your site has said that the mail about renewal of Defender Prime Express is a scam. Do I just disregard the email? TIA
Microsoft Security | Microsoft Defender | Microsoft Defender for Office 365
Microsoft Security | Microsoft Defender | Microsoft Defender for Office 365
Protection against phishing, malware, and other threats targeting email and collaboration tools in Microsoft 365
230 questions
asked 2026-07-21T17:14:03.9366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 83%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBL%3C/text%3E%3C/svg%3E)
Barbara Larsen
0
Reputation points
answered 2026-07-22T00:40:58.73+00:00
Bulldog
3,275
Reputation points
1 answer
One of the answers was accepted by the question author.
My problem with the microsoft Authenticator App
I go to school at KV Basel and we have an email address (my email is [Moderator note: personal info removed] ) If we ever wish to access our account (school website,outlook or even teams) outside of the school, we need to use the microsoft authenticator…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,955 questions
asked 2026-07-21T06:04:30.3166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 45%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EED%3C/text%3E%3C/svg%3E)
Ethan Da Silva
0
Reputation points
edited an answer 2026-07-22T00:17:39.0866667+00:00
Hani-Ng
13,150
Reputation points Microsoft External Staff
Moderator
0 answers
DCAT 2FA defaults to an old email address
Even when signing in using the NEW email, it still tries to send the authentication to my old email which I no longer have access to. I got a new phone, which I signed into microsoft authenticator no problem, but it is sending the authenticator…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,955 questions
asked 2026-07-22T00:00:24.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 79%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
Rusty Lopez
0
Reputation points
1 answer
Cancel Entra Id subscription and Free trial account. ID : ******@gmail.com
Cancel Entra Id subscription and Free trial account. ID : ******@gmail.com
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,941 questions
asked 2026-07-21T23:30:01.3333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 10%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESG%3C/text%3E%3C/svg%3E)
Shiva Gupta
0
Reputation points
answered 2026-07-21T23:30:17.93+00:00
AI answer
0 answers
I am still receiving unexpected sign in request authentication even after changing password
I get several notifications from authenticator each day
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,955 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 42%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGM%3C/text%3E%3C/svg%3E)
1 answer
My authenticator on my iphone is locked. There is no option to unlock it.
The authenticator on my iphone is locked. I have tried to unlock it many times. I can't find a way to unlock it.
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,955 questions
asked 2026-07-21T20:32:16.4466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 65%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJZ%3C/text%3E%3C/svg%3E)
Joe Zychik
0
Reputation points
answered 2026-07-21T20:32:31.5166667+00:00
AI answer
4 answers
IntuneApp.getLobAppContentFile Failed
I am attempting to upload a Win32 app and keep getting "The RPC call 'IntuneApp.getLobAppContentFile' returned an error. No error message could be found. Check whether the error was signaled with an Error object. Try adding this app again"…
Microsoft Security | Intune | Application management
Microsoft Security | Intune | Application management
Managing apps and software deployment through Microsoft Intune
1,078 questions
asked 2026-01-08T18:26:16.4566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 34%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETT%3C/text%3E%3C/svg%3E)
Tim Turner
40
Reputation points
answered 2026-07-21T20:24:01.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 86%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERJ%3C/text%3E%3C/svg%3E)
Ryan Jackson
0
Reputation points
1 answer
microsoft authenticator is not working
I get 2 digit code from authenticator and I type in and I get an error.
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,955 questions
asked 2026-07-21T20:11:27.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 23%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGB%3C/text%3E%3C/svg%3E)
Greg Buzzy
0
Reputation points
answered 2026-07-21T20:11:52.8133333+00:00
AI answer
1 answer
Purview MSIP Scanner - CPU Throttling Setting Not Working (ScannerMaxCPU)
Hello, We are experiencing consistently high CPU utilization from the Microsoft Purview Information Protection Scanner. The MSIP scanner and SQL DB are running on the same Windows Server 2022 Datacenter Edition To reduce CPU usage, we configured the…
Microsoft Security | Microsoft Purview
Microsoft Security | Microsoft Purview
A unified data governance solution that helps manage, protect, and discover data across your organization
2,118 questions
asked 2026-07-20T18:04:32.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 26%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENB%3C/text%3E%3C/svg%3E)
Nick Burke
0
Reputation points
commented 2026-07-21T19:54:28.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 24%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPP%3C/text%3E%3C/svg%3E)
Pilladi Padma Sai Manisha
11,355
Reputation points Microsoft External Staff
Moderator
0 answers
AADSTS5000228 - Tenant Access Denied
I purchased a license from a local distributor and when I try to log in, the page refreshes and it won't log me in. After several attempts, an error appears AADSTS5000228. Could I ask you to authorize my account? I don't have another administrator…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,941 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 43%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EO%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
Is it safe to delete Entra registered devices when they are already Entra joined?
Hello, I onboarded devices onto Intune and they are Entra joined. However, prior to onboarding, they were listed as Entra registered devices. I want to clean up the device list since there are now duplicates: one device shows up as Entra registered and…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,941 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 28.999999999999996%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
0 answers
Microsoft Authenticator
Hallo auf mein altes Handy habe ich meine ganzen gespeicherten Konten, nun habe ich ein neues Handy und muss die Konten rüberspielen, aber es geht nicht obwohl die Cloudsicherung aktiviert ist. Kann mir jemand helfen?
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,955 questions
asked 2026-07-21T18:45:07.1933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 33%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBL%3C/text%3E%3C/svg%3E)
Bajram Latifi
0
Reputation points
asked 2026-07-21T18:45:07.1933333+00:00
Bajram Latifi
0
Reputation points
3 answers
How to specify an AuthnContextClassRef in a SAML Response
We have implemented a conditional access policy in Microsoft Entra that enforces multi-factor authentication (MFA). However, after successfully authenticating using secure methods such as a Passkey through Microsoft Authenticator or a…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,941 questions
asked 2026-01-20T12:21:52.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 53%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB7%3C/text%3E%3C/svg%3E)
BooneTom-7296
95
Reputation points
answered 2026-07-21T18:02:00.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 84%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Rahul Shah
5
Reputation points
2 answers
Locked out of Azure AD Tenant – MFA reset needed
I have the same issue as described here https://learn.microsoft.com/en-us/answers/questions/5640548/locked-out-of-azure-ad-tenant-mfa-reset-needed-rec …
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,941 questions
asked 2026-06-30T12:35:03.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 62%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Sharat Masetty
0
Reputation points
answered 2026-07-21T17:39:38.5966667+00:00
Sharat Masetty
0
Reputation points
0 answers
Need an MFA reset on my linked personal azure account
I am the only user in the azure tenant. I lost my credentials a while back and haven't needed to login until now.
Microsoft Security | Microsoft Entra | Other
Microsoft Security | Microsoft Entra | Other
Additional Microsoft Entra services and features related to identity, access, and network security
2,976 questions
asked 2026-07-21T17:31:34.6066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 1%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Michael Slentz
0
Reputation points Microsoft Employee
asked 2026-07-21T17:31:34.6066667+00:00
Michael Slentz
0
Reputation points Microsoft Employee
1 answer
Power BI Desktop Sign-in Error: AADSTS1400002 – Request nonce is malformed
Hi Everyone, I'm experiencing an authentication issue while signing in to Power BI Desktop using my work account. Error AADSTS1400002: Request nonce is malformed. Environment Windows 11 (64-bit) Latest version of Power BI Desktop Microsoft Edge…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,941 questions
asked 2026-07-20T10:16:40.4933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 22%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Akash Malviya
0
Reputation points
answered 2026-07-21T16:48:37.25+00:00
Jerald Felix
17,385
Reputation points
Volunteer Moderator
2 answers
Entra Id Not Setting CNF Claim for x509 Client Assertion JWT
Is there a way to get the CNF claim set by EntraId when using x509 client assertion to get a JWT?
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,941 questions
asked 2026-07-20T14:20:51.5733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 1%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Andrew Batta
0
Reputation points
commented 2026-07-21T16:33:01.42+00:00
Jerald Felix
17,385
Reputation points
Volunteer Moderator
1 answer
Cannot login to Azure Account
I'm the single admin on my azure account. I recently had to reset my phone. I tried to re-login to the microsoft authenticator app and cannot since it wants to send a code to the authenticator app for me to click. I'm stuck in a login loop. I cannot…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,941 questions
asked 2026-07-20T14:00:43.1766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 25%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEF%3C/text%3E%3C/svg%3E)
Eric Fetty
0
Reputation points
answered 2026-07-21T16:30:46.5+00:00
Jerald Felix
17,385
Reputation points
Volunteer Moderator