A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Code length
The Authentication code is too long. It says it is 2 numbers too long. I'm trying to pay a bill
Microsoft Security | Microsoft Authenticator
Unable to access Microsoft 365 Developer Program tenant due to Microsoft Authenticator
Hello Microsoft Team, I am unable to access my Microsoft 365 Developer Program tenant because Microsoft Authenticator was accidentally uninstalled from my phone. Account: [******@zjl26.onmicrosoft.com] Tenant: zjl26.onmicrosoft.com I can reset my…
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
MS Scan show impacted files during scan but show all good at the end of the scan?
I ran a MS Security scan and watched, toward the end of the scan I saw 48 infected files indicated. When the scan completed, I have the following from the system regarding my scan and the infected files - "The scan completed successfully and no…
Microsoft Security | Microsoft Defender | Other
Additional Microsoft Defender tools and services that provide security across various platforms and environments
AI Skills Fest 2026 - Exam Voucher Request
Hello Microsoft Support Team, I participated in the AI Skills Fest 2026 and completed the official playlist "Security Pro - Manage identity security for AI with Entra", reaching 100% progress. Due to work reasons, I finished the last modules on…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
AI answer
Entra ID Tenant Created with Microsoft Account Is Inaccessible – Unable to Raise Support Request
(Note) This issue is related to Entra ID. I understand that the proper channel would be to raise a support request through the Entra admin center. However, since the admin center is inoperable due to the errors described below — despite being able to…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
I can't log in to my Instagram because of authenticator app
So the authentication app is generating the codes that I need to use for Instagram but when I copy and paste those codes to instagram it keeps saying its the wrong code and it won't let me try another way
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Not having the same phone number
Hi, basically I cant join to an account because It requires my old phone number and is quite annoying... What can I do? (Sorry if this is duplicated, I didnt find one)
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
AI answer
accounts requiring secondary verification
Upon signing in to any microsoft account, I am asked for secondary login. Particularly accounts I use less frequently, but still need access to. I used to use a temporary cell phone code. Now, using an alternate email address if forced to. Usually now,…
Microsoft Security | Microsoft Identity Manager
A tool for managing user identities, credentials, and access across on-premises and cloud environments
Microsoft Defender not activating for virus protection
I removed the McAfee virus protection and its files/data from my PC Windows 11 so I can start using the MS Defender instead. The Windows Security section that shows the Antivirus as being turned off. When I open that app expecting to turn it on, a window…
Microsoft Security | Microsoft Defender | Microsoft Defender for Office 365
Protection against phishing, malware, and other threats targeting email and collaboration tools in Microsoft 365
AI answer
How to delete an email-account from my Microsoft authenticator?
I have a problem with authenticator, it has worked well for a year but now it looks like one of my email-accounts is logged out and it says ”log in to add your account”. The problem is that when I try to log in it asks me to go to authenticator to accept…
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Unable to receive a code on the authenticator app
I need to complete some training for my new job that requires me to log in to Microsoft and get a code sent to authenticator app. I am able to sign in to microsoft but the app does not receive a code
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
AI answer
Removed authenticator account
I removed an account from my authenticator without making a backup. I still have access to my email and password for that account, but now I am locked out because my authenticator is not linked. Can I link my accounts again?
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
How to fix 2FA for Rockstar Authentication code.
I have been trying to sign into my Rockstar launcher ever since I had swapped to a new phone. The Rockstar launcher needs a code from the Microsoft Authenticator app to be able to sign into my account so that I can play the games. The problem is, due to…
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Reactivation Request for Blocked Inactive Tenant - Error AADSTS5000225
Hello Support Team, My Microsoft Entra tenant has been blocked due to inactivity with error code AADSTS5000225. I am requesting a manual reactivation override as it has been less than 20 days since the block occurred. Tenant ID:…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Transfer Authenticator app to new phone
IM trying to move my authentocator app from my old phone to my new one without losing the accounts that are registered with it, but i am unable to. I did it originally with the Smart Switch app but it did not transfer my other account, but only the…
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Locked out of Azure AD due to changing external user to internal
I just converted my only Azure AD account from external to internal and now I can no longer see anything when I login with my email address. Can this be reset?
Microsoft Security | Microsoft Entra | Microsoft Entra External ID
Managing external identities to enable secure access for partners, customers, and other non-employees
[Azure] Sole Global Administrator locked out due to Microsoft Authenticator MFA - need escalation
Hello Microsoft Support / Microsoft Entra team, I am the sole Global Administrator of my personal Azure / Microsoft Entra tenant. I am completely locked out because Azure sign-in requires Microsoft Authenticator approval with 6 digits code. However, my…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Account was block and unable to reset password
on my 72 days password reset event i enter my old password too many times but it's not work and then when i try to reset my password with my authentication code but the code was not working too
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
AI answer
ssue Signing In – MFA Code Not Displayed
Hi Team, When I try to sign in to my Microsoft admin account, I’m prompted to complete multifactor authentication. After selecting the Microsoft Authenticator option, it asks me to enter a verification code — however, no code is provided. The Microsoft…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
How can I remove a tenant that I no longer have access to
I need to delete the tenant which i don't have access and it no longer have to access
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access