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External ID customer email-OTP sign-in: Authenticator TOTP enabled, but no MFA enrollment offered

In a Microsoft Entra External ID external customer tenant, an existing application's user flow uses Email One Time Passcode. An app-only Conditional Access policy requires MFA for all users. Microsoft Authenticator is enabled for all users, with Allow…

Microsoft Security | Microsoft Entra | Microsoft Entra External ID
asked 2026-11-05T05:34:02.1066667+00:00
commented 2026-11-06T16:02:08.18+00:00
0 answers

No MFA TOTP enrollment option for external tenancy users

This documentation page https://learn.microsoft.com/en-us/entra/external-id/customers/concept-multifactor-authentication-customers was updated 4th November 2026 to include the following "External tenants support the following methods for…

Microsoft Security | Microsoft Entra | Microsoft Entra External ID
asked 2026-11-06T16:00:31.2533333+00:00
1 answer

Enabling a device

I am the admin for my organization but i cant enable a device that i disabled

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-11-06T15:50:11.21+00:00
Manny Agahi 0 Reputation points
answered 2026-11-06T15:51:46.26+00:00

AI answer

2 answers

Personal Account Being Treated Like an Enterprise Account: Unable to Log In

I have an ongoing problem that my Personal Azure account (gmail) is being treated like it is an enterprise account which is preventing me from logging into my Azure account.

Microsoft Security | Microsoft Entra | Other
asked 2026-10-16T17:57:14.9266667+00:00
Lars Liden 0 Reputation points
commented 2026-11-06T15:50:04.5266667+00:00
Lars Liden 0 Reputation points
1 answer

Smart app control and smart screen are not blocking unsigned apps.

After the update KB5127648, I began to have issues with both Smart app control and Smart screen. The fix added in update KB5127936 has only enabled the activation option in the Smart app control screen. However, I am noticing that neither Smart app…

Microsoft Security | Microsoft Defender | Other
asked 2026-11-06T15:48:22.04+00:00
Johnny Graterol Guevara 0 Reputation points
answered 2026-11-06T15:48:46.3866667+00:00

AI answer

1 answer

I am redirected from workday to register a code on miscrosoft

I cannot find where to verify my request in the Microsoft app when asked to on Workday.

Microsoft Security | Microsoft Authenticator
asked 2026-11-06T15:45:10.4633333+00:00
Andrea Thatcher 0 Reputation points
answered 2026-11-06T15:46:43.05+00:00

AI answer

1 answer

There is no option to scan Availity QR Code

I do not have or see a QR code from Availity, what can I do

Microsoft Security | Microsoft Authenticator
asked 2026-11-06T15:24:41.9666667+00:00
Simon Bahbah 0 Reputation points
answered 2026-11-06T15:25:30.49+00:00

AI answer

1 answer

Infinite loop

I am trying to log in to my school account and it's asking me to authenticate my school account so I go to the mobile app to verify my account and then the mobile app ask me to go on the mobile app to verify and I can't do that. And I have already…

Microsoft Security | Microsoft Authenticator
asked 2026-11-06T14:24:20.48+00:00
London Vincent 0 Reputation points
answered 2026-11-06T14:47:06.6633333+00:00
Heimerdinger 1,465 Reputation points Independent Advisor
2 answers

Authenticator App

I have been signed out of the authenticator app on my phone. In order for me to sign in it is asking me for the code sent to the authenticator app, which I cannot see because I was signed out. I am stuck in an endless loop.

Microsoft Security | Microsoft Authenticator
asked 2026-11-02T19:56:18.8833333+00:00
Halina Rose-Green 0 Reputation points
commented 2026-11-06T14:46:16.15+00:00
Michelle Nguyen 2,620 Reputation points Independent Advisor
2 answers

Microsoft Defender showing with special looking characters

Why is Microsoft Defender is showing up in Task Manager with special characters spelling out Microsoft Defender? Μįċѓõśǿƒτ Ðĕƒėñđ℮ř Ðĕтéćтιǿπ απđ Ŕєśρóńśе Ѕёŕνīςе

Microsoft Security | Microsoft Defender | Other
asked 2026-10-21T13:04:22.55+00:00
de Fisser, Winifred 5 Reputation points
edited an answer 2026-11-06T14:42:41.6666667+00:00
T. F 0 Reputation points
0 answers

Purview Fabric Data Map Error

I am trying to ingest my Fabric data into Purview with Data Map I am in the same tenant and following the steps for Scan same-tenant Fabric using Azure IR and Managed Identity in public network in: Connect to your Microsoft Fabric tenant in same tenant…

Microsoft Security | Microsoft Purview
asked 2026-11-06T14:34:16.27+00:00
Tony McGhee 0 Reputation points
edited the question 2026-11-06T14:41:05.73+00:00
Tony McGhee 0 Reputation points
4 answers

MIM 2016 SP3 - Sync rules issues

I have upgraded Microsoft Identity Manager 2016 to the newly released SP3 (4.7.6.0). I've managed to upgrade both Synchronization Service and Portal (now using SharePoint Subscription Edition). I have a management agent using the built in SQL Server.…

Microsoft Security | Microsoft Identity Manager
asked 2026-05-27T15:17:35.8633333+00:00
Andreas Lindholm 10 Reputation points
answered 2026-11-06T14:31:41.0333333+00:00
Mario Bader - IPG 0 Reputation points
2 answers

Getting "Device join error: 801c000e Directory_QuotaExceeded" when joining a computer to Entra/Intune

I can't join new computers to the tenant. When I connect to join I get the error "Device join error: 801c000e Directory_QuotaExceeded" This is a very small business with only 28 computers More info: Microsoft Entra directorySizeQuota: Used:…

Microsoft Security | Intune | Enrollment
asked 2026-11-04T18:09:47.96+00:00
Jon Feilding 30 Reputation points
answered 2026-11-06T14:20:00.4566667+00:00
Marius Vaičeliūnas 310 Reputation points
1 answer

Microsoft Data Protection Closed MFA Recovery Case - Three Entra Tenants Locked Out

I am requesting assistance with escalating a Microsoft Entra ID tenant recovery issue after Microsoft 365 Data Protection closed my existing support case without resolving the problem. I am the legitimate owner and administrator of three separate…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-11-06T01:20:25.88+00:00
Andrew Welch 0 Reputation points
commented 2026-11-06T14:11:26.93+00:00
Andrew Welch 0 Reputation points
1 answer

i cant login 365 stuck in a loop

i have changed my password, then MS asks me to enter code from authnticator but no code is cumming alternative methods say allways authenticator code and my phone number is nor verified ms bissunes support is a chatbot and it will not work please advice

Microsoft Security | Microsoft Authenticator
asked 2026-11-06T14:01:20.3166667+00:00
Fred2400 0 Reputation points
answered 2026-11-06T14:09:05.17+00:00
Fred2400 0 Reputation points
1 answer

How to move Authenticator to my new phone

I had to get a new phone and now I can not log into my work apps because it is sending the code to my old phone which I don’t have

Microsoft Security | Microsoft Authenticator
asked 2026-11-06T13:12:57.6566667+00:00
Chris Hernandez 0 Reputation points
answered 2026-11-06T13:13:53.4333333+00:00

AI answer

1 answer One of the answers was accepted by the question author.

cannot unlock authenticator

I have tried many times to unlock authenticator but even given my telephone number never receive a reply

Microsoft Security | Microsoft Authenticator
asked 2026-11-04T16:48:46.63+00:00
John Parker 25 Reputation points
accepted 2026-11-06T13:07:59.0633333+00:00
John Parker 25 Reputation points
3 answers

Microsoft authenticator error 50089

I recently received a new Iphone. After setting the new phone up I have issues logging into my Microsoft authenticator account. The error code is 50089

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-11-05T09:53:43.7333333+00:00
Kasper Richardt Tejlmand 0 Reputation points
commented 2026-11-06T13:03:28.4566667+00:00
Julie Huynh 4,270 Reputation points Independent Advisor
1 answer

I believe my personal PC has been mistakenly linked to Azure / MDM / Intune

Hello guys! First of all i want to say sorry for posting this here, after months of chatting with Microsoft support agents i just don't see any other option. I believe my PC is enrolled mistakenly into a tenant somehow because it always changes edition…

Microsoft Security | Intune | Enrollment
asked 2026-10-29T19:59:20.2+00:00
Alex Derril 0 Reputation points
commented 2026-11-06T12:41:26.5666667+00:00
Alex Derril 0 Reputation points
0 answers

Switch Authenticator to new device

I backed up authenticator thinking I could restore the backup to my new phone as none of the account info went across with smart switch. However, there is no restore facility in a new install app on a new phone. I even deleted and downloaded latest…

Microsoft Security | Microsoft Authenticator
asked 2026-11-06T12:38:28.8566667+00:00
Windysurfer 0 Reputation points
edited the question 2026-11-06T12:40:54.5433333+00:00
Windysurfer 0 Reputation points