Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,283 questions
3 answers
Unable to backup Authenticator
I am trying to move a new phone and when making a backup of the authenticator app I keep getting the 'Something went wrong error' I have tried multiple times to complete the back up and I am signed in to an appropriate Microsoft account.
Microsoft Security | Microsoft Authenticator
asked 2026-05-14T13:59:26.0633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 70%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Alvin Kipling
155
Reputation points
commented 2026-05-19T04:46:15.7566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 68%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPK%3C/text%3E%3C/svg%3E)
Parimal Kumar
0
Reputation points
1 answer
I cannot log into my business email
I have tried logging in, but it says accou t not found. I am not able to add it either, because the authenticator app is not synced with that email and it doesnt give me a code
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,283 questions
asked 2026-05-19T04:27:36.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 7.000000000000001%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Martin Schimpf
0
Reputation points
answered 2026-05-19T04:27:49.0433333+00:00
Q&A Assist
3 answers
Small business lost access to only admin O365 onmicrosoft.com account
I'm stuck in an endless loop with Microsoft authenticator. I need to access the global admin account (onmicrosoft.com), but my Authenticator device was reset. There is only one global admin account. The only authentication option i am given are to use…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,417 questions
asked 2026-05-16T08:50:47.85+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 20%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
AR
0
Reputation points
commented 2026-05-19T04:24:16.2466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 10%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Shubham Sharma
15,675
Reputation points Microsoft External Staff
Moderator
3 answers
One of the answers was accepted by the question author.
Authenticator no more backup on android device
I'm receiving an error when enabling backup on the authenticator app on an Android device. The backup option was already enabled until yesterday. Now the option is disabled, and if I try to re-enable it, I receive a generic backup failure message that…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,283 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 1%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
So I cannot enter my authentication app for my university account because I lost broke my phone and every time I try to log in with my new one it says “use this code on authenticater to log in but I can’t because my phone is broken.
Every time i try to log in to Microsoft Authenticator app for my university account i cannot because i broke my phone with the account on it and I didn’t have the iCloud backup. The only other option it gives is also on the authenticator app that I can’t…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,283 questions
asked 2026-05-19T04:06:53.2866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 87%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGT%3C/text%3E%3C/svg%3E)
Gabriel, Travaris
0
Reputation points
accepted 2026-05-19T04:08:09.7066667+00:00
Gabriel, Travaris
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Disable MFA for external identity providers
In Entra External ID, I have a user flow that has sign-up/sign-in via local account and also a couple of external identity providers (Apple, Google, Kakao). Under Conditional Access, I added an policy to require MFA for all but a couple of users. Is…
Microsoft Security | Microsoft Entra | Microsoft Entra External ID
Microsoft Security | Microsoft Entra | Microsoft Entra External ID
Managing external identities to enable secure access for partners, customers, and other non-employees
3,935 questions
asked 2026-05-18T14:01:38.13+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 61%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMT%3C/text%3E%3C/svg%3E)
Manuel Tospann
336
Reputation points
accepted 2026-05-19T04:08:03.6166667+00:00
Manuel Tospann
336
Reputation points
1 answer
Continuous sign in requests from around the world
Over the last several weeks Ive been getting numerous requests a day to randomly approve a sign in that is from another country like China, Brazil, Russia which I deny, however then they disappear from the notification history and the activity history.…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,283 questions
asked 2026-05-19T03:58:47.5233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 24%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBN%3C/text%3E%3C/svg%3E)
Believe Nothing
0
Reputation points
answered 2026-05-19T03:59:02.44+00:00
Q&A Assist
1 answer
How to fix sign in with authenticator when the application is not generating any code
How can I resolve an Authenticator/2FA issue when the application is not generating any code? I have already tried accessing aka.ms/prosupport and Microsoft Support, but I am unable to sign in because it requires the Authenticator code, while the code…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,417 questions
asked 2026-05-18T07:04:32.4266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 70%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPP%3C/text%3E%3C/svg%3E)
PIC Power BI
0
Reputation points
commented 2026-05-19T03:33:55.43+00:00
Shubham Sharma
15,675
Reputation points Microsoft External Staff
Moderator
1 answer
How do I unblock a blocked tenet in azure
I have a blocked tenet in azure I need to unblock to upgrade my subscription. How do I do this?
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,417 questions
asked 2026-05-16T16:59:42+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 44%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECJ%3C/text%3E%3C/svg%3E)
Charles Jones
0
Reputation points
edited a comment 2026-05-19T02:50:19.4266667+00:00
Shubham Sharma
15,675
Reputation points Microsoft External Staff
Moderator
1 answer
Urgent Azure / Microsoft Entra tenant compromise situation. How to get urgent Support
An unauthorized Global Administrator account was added to our tenant, while legitimate Global Admin accounts appear to have had passwords/MFA changed. Azure subscription RBAC access was also removed from legitimate admins. We still retain limited…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,417 questions
asked 2026-05-16T06:25:53.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 91%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Azeem Ahmad
0
Reputation points
commented 2026-05-19T02:49:14.2433333+00:00
Shubham Sharma
15,675
Reputation points Microsoft External Staff
Moderator
1 answer
Multiple tenants enrollment
For some reason I am logged into multiple Microsoft accounts and I would like to know how to fix my identity and just have my personal account associated with my Microsoft
Microsoft Security | Microsoft Entra | Microsoft Entra External ID
Microsoft Security | Microsoft Entra | Microsoft Entra External ID
Managing external identities to enable secure access for partners, customers, and other non-employees
3,935 questions
asked 2026-05-16T07:26:50.4866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 88%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL1%3C/text%3E%3C/svg%3E)
LaurenMagnone-1210
0
Reputation points
commented 2026-05-19T02:48:33.3533333+00:00
Shubham Sharma
15,675
Reputation points Microsoft External Staff
Moderator
1 answer
How to disable 1 user the MFA
I need help disabling MFA for a single user account. Please provide the steps to remove or reset MFA access for one specific user without affecting other users in the system.
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,283 questions
asked 2026-05-19T01:55:01.04+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 51%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMZ%3C/text%3E%3C/svg%3E)
Muhammad Zulhisham Bin Azizi
0
Reputation points
answered 2026-05-19T02:03:36.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 75%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESG%3C/text%3E%3C/svg%3E)
Shikha Ghildiyal
7,170
Reputation points Microsoft Employee
Moderator
2 answers
When i try to back up my authenticator data, it fails
I get a "Something went wrong" message when I try to back up my authenticator app to the cloud. What's up?
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,283 questions
asked 2026-04-09T18:41:17.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 26%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESE%3C/text%3E%3C/svg%3E)
Scott E. Greenwood
50
Reputation points
commented 2026-05-19T01:58:08.2733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 5%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETB%3C/text%3E%3C/svg%3E)
Tomasz Brząkała
30
Reputation points
0 answers
Can’t verify a tenent that was transferred to MS ownership
GoDaddy has confirmed that the domain tenant for xxxxx is managed by Microsoft as of 5/11/26. The TXT\MX settings are confirmed per MS instructions. Why do I keep getting a failure to verify?!? This is impacting my business as I need those email…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,417 questions
asked 2026-05-15T21:42:53.7666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 25%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET5%3C/text%3E%3C/svg%3E)
TjMark-5955
0
Reputation points
commented 2026-05-19T01:55:07.8633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 92%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Sridevi Machavarapu
30,275
Reputation points Microsoft External Staff
Moderator
1 answer
Entra External ID - How to replace ciamlogin.com with custom domain while keeping Google and Facebook social login working
We are using Microsoft Entra External ID (CIAM) with Google and Facebook configured as social identity providers. Current behaviour: When users click "Sign in with Google", the Google sign-in page shows "Sign in to continue to…
Microsoft Security | Microsoft Entra | Microsoft Entra External ID
Microsoft Security | Microsoft Entra | Microsoft Entra External ID
Managing external identities to enable secure access for partners, customers, and other non-employees
3,935 questions
asked 2026-05-15T17:17:29.5366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 96%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Ashok Kumar Busi
1
Reputation point
commented 2026-05-19T01:52:56.06+00:00
Sridevi Machavarapu
30,275
Reputation points Microsoft External Staff
Moderator
2 answers
Group owner cannot get the Group display name by Microsoft Graph
If we use following SDK to get Group's display name. Accessed user is the role owner of group. Just role owner of group cannot get the display name, but other members in this group can get the…
Microsoft Security | Microsoft Graph
Microsoft Security | Microsoft Graph
An API that connects multiple Microsoft services, enabling data access and automation across platforms
14,102 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 8%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELC%3C/text%3E%3C/svg%3E)
2 answers
Microsoft Safety Scanner
I'm running Microsoft Safety Scanner and while it's running a deep scan it's showing multiple infected files. When it completes and I'm looking for a log of the infected files, it shows that there were no infected files found. Has anyone seen this…
Microsoft Security | Microsoft Defender | Other
Microsoft Security | Microsoft Defender | Other
Additional Microsoft Defender tools and services that provide security across various platforms and environments
553 questions
asked 2026-05-18T23:57:33.6033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 67%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECJ%3C/text%3E%3C/svg%3E)
Craig J
0
Reputation points
answered 2026-05-19T01:18:29.1966667+00:00
Shikha Ghildiyal
7,170
Reputation points Microsoft Employee
Moderator
0 answers
SuccessFactors to AD provisioning: accountDisabled expression evaluates True but is not exported in Modified Properties
Hi Team, We are working on Microsoft Entra provisioning from SAP SuccessFactors to on-premises Active Directory. Use case: We need to disable or enable the AD account based on two SuccessFactors custom fields: customString25 = Exempt…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,417 questions
asked 2026-05-15T18:44:15.18+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 24%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
Sri Lekha G
0
Reputation points
commented 2026-05-19T01:13:00.2666667+00:00
Sridevi Machavarapu
30,275
Reputation points Microsoft External Staff
Moderator
1 answer
Immediate recovery of a deleted Purview account - production issues!
We need the Purview Account named restored immediately. It was deleted when the resource group was deleted. Can this be restored?
Microsoft Security | Microsoft Purview
Microsoft Security | Microsoft Purview
A unified data governance solution that helps manage, protect, and discover data across your organization
2,066 questions
asked 2026-05-05T18:20:22.83+00:00
PJ Johnson
0
Reputation points Microsoft Employee
commented 2026-05-19T01:06:13.3133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 49%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESJ%3C/text%3E%3C/svg%3E)
SAI JAGADEESH KUDIPUDI
3,115
Reputation points Microsoft External Staff
Moderator
1 answer
Conditional Access – AVD SSO for SharePoint from Trusted Locations while enforcing MFA for All Cloud Apps
Hi all, Question Hi all, I’m looking for some guidance on Conditional Access policy design in an Azure Virtual Desktop (AVD) environment. We currently enforce MFA for “All cloud apps”, which is working as expected from a security perspective.…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,417 questions
asked 2026-05-14T17:46:39.93+00:00
Cleon Russell
85
Reputation points
commented 2026-05-19T01:01:27.6466667+00:00
Sridevi Machavarapu
30,275
Reputation points Microsoft External Staff
Moderator