SANDBOX issue

François 15

Hello, I have this issue when i launch the sandbox

I cannot find solution on the web. lot of people have the same issue.

Your appeal has been received. Appeals are reviewed on a first-come, first-served basis, and may take several days to process. If your appeal is approved, you will regain access to sandboxes and other interactive learning resources.

Thank you

anand 225 Reputation points

2024-03-29T07:51:14.9266667+00:00

Hi Stan-1,

We are sorry to hear that you are experiencing issues in accessing the sandbox.

This can happen when our automated system detects potential misuse of the platform, for example: banned code, unexpected outside the lab activities. Once banned, all Microsoft learn sandbox activations will be blocked. Use the appeal button to submit a review request. Our backend team will verify the lab activity and unblock the sandbox within 24-36 hours if the appeal is successful.

Till then once try to follow the troubleshooting steps as mentioned below for the issue:

Step 1: Sign-out from all the tabs in the current browser and clear the cache files and try login again with your learn id credentials.

Step 2: Sign-out from current browser login and try to login from an incognito window/in-private window.

Step 3: Switch to a different browser and try login again.

Step 4: Login with a new personal email account into the learn path in a completely new browser and check.

If the information is helpful, please accept the answer by clicking the "Upvote" and "Accept Answer" on the post.

If you are still running into issues, kindly attach the screenshots of the error you are getting. We will glad to assist you.

Thank you.
François 15 Reputation points

2024-03-29T08:10:46.6833333+00:00

All those steps are not resolving the issue and i don't want to create a new Microsoft account every 2 days to be able to access the Sandbox. Thank you.

Step 1: Sign-out from all the tabs in the current browser and clear the cache files and try login again with your learn id credentials.

Step 2: Sign-out from current browser login and try to login from an incognito window/in-private window.

Step 3: Switch to a different browser and try login again.

Step 4: Login with a new personal email account into the learn path in a completely new browser and check.
kguntaka 490 Reputation points Microsoft Vendor

2024-03-29T08:23:23.1066667+00:00

Hi Stan-1,

Thank you for reaching out to us on Microsoft Q&A forum.

Can you please specify the exact Learn Path/Module name/Exercise link where you are encountering this error along with the screenshots for reference.

Thank you.
François 15 Reputation points

2024-03-29T08:59:21.8133333+00:00

2 answers

kguntaka 490 Reputation points Microsoft Vendor

2024-03-29T10:33:37.3333333+00:00
Hi Stan-1,

Thank you for asking this question on the Microsoft Q&A Platform.

Apologies for the inconvenience you are experiencing due to issues in accessing the sandbox.

Please note that only 20 sandboxes are available per day. Check your usage quota, and if the sandbox has already been activated but is now closed, reactivate it before continuing.

We have successfully activated the sandbox, as illustrated in the screenshot provided below for your reference.

This situation can occur when our automated system detects potential misuse of the platform, such as banned code or unexpected activities outside the lab. Once banned, all Microsoft Learn sandbox activations will be blocked. Use the appeal button to submit a review request. Our backend team will verify the lab activity and unblock the sandbox within 24-36 hours if the appeal is successful.

Please following below troubleshooting steps to regain Sandbox Access:

Sign out from all the tabs in the current browser, clear the cache files, and try logging in again with your Learn ID credentials.

Sign out from the current browser and try to log in from an incognito window or an in-private window.

Switch to a different browser and try logging in again.

Log in with a new personal email account into the learn path in a completely new browser and check.

Even after performing the troubleshooting steps, please wait until your appeal has been reviewed and approved.

If you find this information beneficial, we kindly request you to accept the answer by clicking the "Upvote" and "Accept Answer" buttons.

If you encounter any further issues, please feel free to attach screenshots for reference and notify us in the comments. We are here to assist you.

(NOTE: Please ensure all personal details are concealed before posting).

Thank you.
Please sign in to rate this answer.
Wutyi 0 Reputation points

2024-04-02T21:04:01.1666667+00:00

Hello @kguntaka ,
If you don't mind, may I ask you if you could assist me same issue as above account? Since a few weeks ago, I cannot launch my lab to continue and I haven't started any lab before.
Thank you so much.
Warm Regards,
Wutyi

kguntaka 490 Reputation points Microsoft Vendor

2024-04-03T07:00:22.2366667+00:00

Hello Wutyi,

We regret any inconvenience this may have caused you. Our internal team is actively addressing the issue and aims to have it resolved promptly.

Thank you.

Wutyi 0 Reputation points

2024-04-04T19:42:38.47+00:00

Hi @kguntaka ,
Noted and thank you for your reply. Looking forward to practicing at Microsoft sandbox environment.

kguntaka 490 Reputation points Microsoft Vendor

2024-04-06T13:12:09.4166667+00:00

Hi Wutyi,

We have contacted our internal team about the Sandbox issue and are diligently working towards a resolution. We will update you shortly.

Wutyi 0 Reputation points

2024-04-06T21:13:03.2133333+00:00

Hi @kguntaka ,

Well noted and thank you.

Milton Steven Jimenez Hernandez 0 Reputation points

2024-04-22T15:09:04.98+00:00

Hi guys..

im getting the same error here:

https://learn.microsoft.com/en-us/training/modules/host-a-web-app-with-azure-app-service/1-introduction

If i go to azure portal, i get this message when the main page appears:

You are not a member of this tenant and do not have access to this directory or any subscriptions/resources within. Your interactions Will be limited to directory switching or passthrough scenarios only. Click 'l acknowledge' to continue to as a passthrough user without any access to the directory. You can click 'Sign out' to sign out of this session.

When I click 'l acknowledge', a notification is sent with the following information:

You do not have any Azure subscriptions in the learn.docs.microsoft.com directory. Click here to switch to another directory.

If I switch to another directory (default), the learn.microsoft dir, disappears.

Additional info:

I've completed this learning module before in 2023

This trouble ocurrs in my personal account

I've consumed the free 30 days, and no credits in my account.

It seems like a general trouble for a lot of Microsoft learn users, looks like a problem, and not a simple incident, in ITIL terminology, please escalate with a collaborative approach between Microsoft learn support, and Azure portal team. Thx

kguntaka 490 Reputation points Microsoft Vendor

2024-04-23T05:14:09.0033333+00:00

Hi Milton Steven Jimenez Hernandez,

We are sorry to hear that you are experiencing issues in accessing the sandbox.

Till then once try to follow the troubleshooting steps as mentioned below for the issue:

Step 1: Sign-out from all the tabs in the current browser and clear the cache files and try login again with you learn ID credentials.

Step 2: Sign-out from current browser login and try to login from an incognito window/in-private window.

Step 3: Switch to a different browser and try login again.

Step 4: Login with a new personal email account into the learn path in a completely new browser and check.

If you are still running into issues, kindly attach the screenshots of the error you are getting. We will glad to assist you.

If the information is helpful, please accept the answer by clicking the "Upvote" and "Accept Answer" on the post. This will help us as well as others in the community who might be researching the same question.

Thank you.

Milton Steven Jimenez Hernandez 0 Reputation points

2024-04-23T23:34:53.8366667+00:00

I did all that steps before posting... never works... in different PC's, or networks, or browser is not a realistic solution... please treat the problem looking for the cause.

kguntaka 490 Reputation points Microsoft Vendor

2024-04-24T03:36:42.82+00:00

@Milton Steven Jimenez Hernandez, I apologize for any inconvenience caused. If you haven’t had the opportunity to create a web app using the MS Learn sandbox environment, could you please provide a screenshot for reference purposes? In case you encounter any appeal issues, kindly appeal and make a note of the SR ID along with the appealed email ID and drop a question at Microsoft Learn Q&A forum. Feel free to ask any questions here, and we’ll be delighted to assist you in resolving the issue.

Milton Steven Jimenez Hernandez 0 Reputation points

2024-04-24T16:18:02.1933333+00:00

Hi @kguntaka

I find out the solution in the Trainning support site, I share with you the URL, please share and keep in mind for future issue reports. Have a nice day.

https://trainingsupport.microsoft.com/en-us/mcp/forum/all/your-appeal-has-been-received-appeals-are-reviewed/60ba9e04-bf35-4e20-9edf-72d104b8473b

kguntaka 490 Reputation points Microsoft Vendor

2024-04-25T09:33:24.61+00:00

Hi @Milton Steven Jimenez Hernandez ,

As indicated in the previous comment, those steps outline the process for retrieving your sandbox. When you submit the appeal request for the sandbox, you will get the following message:

Your appeal has been received. Appeals are reviewed on a first-come, first-served basis, and may take several days to process.

Following your appeal, you will receive a notification similar to the one below screenshot. To expedite the resolution process by our backend team, please provide the Service Request (SR) ID along with the email associated with your Lear Path login.

(NOTE: Please ensure all personal details are concealed before posting).

François 15 Reputation points

2024-04-26T15:41:54.3433333+00:00

I just check and now my sanbox starting correctly.

Look like somebody reset something or just we must wait for 3 weeks.

Nothing had been done to resolve the issue from my side.

Thank you

kguntaka 490 Reputation points Microsoft Vendor

2024-04-26T17:34:26.98+00:00

Hi François,

We're delighted to hear that your issue has been resolved. If you encounter any further challenges, please don't hesitate to get in touch with us, and we'll be more than happy to provide additional assistance.

Thank you.
Sign in to comment
Deleted

This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Comments have been turned off. Learn more