Sending Emails timing out

Ken Dicken 0

When sending emails in Office 65 Desktop, it takes a very long time, eventually times out, but the recipients receive the message. While this is time is passing, I see a message "Sending 1 of 30" when I only sent 2 emails. See the attached screen print. The number has been growing steadily for the past several days. How do I fix this? Sending Emails

2 answers

ChristyZhang-MSFT 22,336 Reputation points Microsoft Vendor

2024-04-04T01:59:38.4266667+00:00
Hi @Ken Dicken ,

Welcome to our forum!

What's the version of your Outlook? (File > Office Account > About Outlook). Please make sure you have upgraded your Outlook to the latest version.

Does this issue occur with all sent emails or some specific emails? If some specific emails, do they have something in common? Just like email too large or with large attachments?

In order to further confirm if the issue is related to Outlook desktop client, it's suggested that you could log in to you web mail and send the same email to check if there're any difference. If everything is OK on web mail, please try the below troubleshooting:

Considering the impact of some add ins, It is suggested that you try to start outlook in safe mode(win+R>type: outlook /safe) to check whether it works normally.

If this is still the issue in safe mode, it is suggested that you could try to create a new profile (Control Panel>Mail>Show Profiles>add) and add the account for testing to check if there are some differences.

Considering the impact of some third-party programs on your computer, please try to perform a clean boot for windows and check if the issue still occurs.

Considering that it would also be affected when the outlook program itself is damaged, it is recommended that you try to fix the Office application.

Hope to help you!

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Ken Dicken 0 Reputation points

2024-04-04T10:49:44.92+00:00

My version number is 2403; I am on annual subscription for $75 so assume I am updated to the lastest version. The problem occurs for all emails but the emails eventurely get to whom they are sent to, cc, and bcc. When I do a Send/Receive functions, any new emails come into my INBOX then the messages in the image above appear for about 30 minutes before ending with a timeout message.

Ken Dicken 0 Reputation points

2024-04-04T10:52:21.43+00:00

My version number is 2403; I am on annual subscription for $75 so assume I am updated to the lastest version. The problem occurs for all emails but the emails eventurely get to whom they are sent to, cc, and bcc. When I do a Send/Receive functions, any new emails come into my INBOX then the messages in the image above appear for about 30 minutes before ending with a timeout message.

Ken Dicken 0 Reputation points

2024-04-04T11:09:55.44+00:00

don't know how to fix this problem

ChristyZhang-MSFT 22,336 Reputation points Microsoft Vendor

2024-04-05T06:58:36.4333333+00:00

Hi @Ken Dicken ,

Thanks for your reply!

Does this issue occur in your web mail?

And did you try the suggestions i mentioned above?

Ken Dicken 0 Reputation points

2024-04-05T17:31:15.3133333+00:00

I don't know how to use Web Mail for my Office 360 application. The suggestions offered are not clear to me due to my limited technical expertise and my age as 79. I have been using Outlook for sooooo very long before this problem started.

Ken Dicken 0 Reputation points

2024-04-05T17:31:32.7833333+00:00

I don't know how to use Web Mail for my Office 360 application. The suggestions offered are not clear to me due to my limited technical expertise and my age as 79. I have been using Outlook for sooooo very long before this problem started.

ChristyZhang-MSFT 22,336 Reputation points Microsoft Vendor

2024-04-08T07:19:10.6266667+00:00

Hi @Ken Dicken ,

Thanks for your reply!

You'd better try the suggestions as i mentioned in the previous reply:

Considering the impact of some add ins, It is suggested that you try to start outlook in safe mode(win+R>type: outlook /safe) to check whether it works normally.

If this is still the issue in safe mode, it is suggested that you could try to create a new profile (Control Panel>Mail>Show Profiles>add) and add the account for testing to check if there are some differences.

Considering the impact of some third-party programs on your computer, please try to perform a clean boot for windows and check if the issue still occurs.

Considering that it would also be affected when the outlook program itself is damaged, it is recommended that you try to fix the Office application.

Ken Dicken 0 Reputation points

2024-04-21T16:11:57.14+00:00

Safe Mode and had the same problem. It now says, "Sending 1 of 35", runs for over 15 minutes. I receive emails just fine, and all sent emails get to the recipients eventually.

ChristyZhang-MSFT 22,336 Reputation points Microsoft Vendor

2024-04-22T06:57:30.0633333+00:00

Hi @Ken Dicken ,

Thanks for your reply!

Did you try other methods?

Ken Dicken 0 Reputation points

2024-04-22T13:41:58.8266667+00:00

I am at a loss as to what to do next! Here is anohter error message I am getting at the end of the Send/Receive operation which is now ataking over 30 minutes to complete.

Ken Dicken 0 Reputation points

2024-04-29T21:35:34.1666667+00:00

What else can be done to resolve my eMail Sending process? Maybe a screen sharing with a technician; is that possible?
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Ken Dicken 0 Reputation points

2024-04-29T21:35:47.63+00:00

What else can be done to resolve my eMail Sending process? Maybe a screen sharing with a technician; is that possible?
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ChristyZhang-MSFT 22,336 Reputation points Microsoft Vendor

2024-04-30T03:43:30.6166667+00:00

Hi @Ken Dicken ,

Please kindly understanding that communication can only be done in the current forum. If you need further assistance, it's suggested that you could contact here for more professional information.
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Sending Emails timing out

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