How to fix error: Hit unexpected exception, please retry. If the problem persists, please contact Azure Support"?

Question

Hi Team,

All my Data factory Pipelines are failing today, with the error: Hit unexpected exception, please retry. If the problem persists, please contact Azure Support".

And when I check the health monitor there is no service unavailable (All services are in green and available).

If anyone has some solutions please let me know.

Thanks

Answer 1

@Dhruva B - I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to accept the answer .

Ask: How to fix error: Hit unexpected exception, please retry. If the problem persists, please contact Azure Support"?

Solution: Outage from Microsoft is restored for North Europe site and as all our resources were related to North Europe it was failing and after the restoring of service it is fixed.

If I missed anything please let me know and I'd be happy to add it to my answer, or feel free to comment below with any additional information.

If you have any other questions, please let me know. Thank you again for your time and patience throughout this issue.

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Please don’t forget to Accept Answer and Yes for "was this answer helpful" wherever the information provided helps you, this can be beneficial to other community members.

Answer 2

@Dhruva B - Thanks for the question and using MS Q&A platform.

This error message indicates that there was an unexpected exception while running your pipeline. This can happen due to various reasons like network issues, credential failures, or service outages. Azure Data Factory has an internal recovery process that monitors all the runs and starts them when it notices something went wrong.

You can try rerunning your pipelines and activities as described in the documentation here: Azure Data Factory: Rerun pipelines and activities

If the issue persists, you can share the location of the data factory for further assistance.

Hope this helps. Do let us know if you any further queries.

Answer 3

yes, the Azure SQL database service was down :

this seem to have resolved now