Language Service is not detected when using East US region

Question

Language Service is not detected when using East US region

Eko Budiono Wicaksono 10

I'm on the exercise to use Language Studio. When I create Language Service by using East US region (because that's the region we should choose based on the instruction), then I want to choose the Service from Language Studio, the service is not detected or found. This always happening, because I've tried so many times. Please check about it, because I can't continue the learning progress, and the countdown for the learning deadline is still counting.

Thank you.

anand 235 Reputation points

2024-04-04T09:39:12.31+00:00

Hi Eko Budiono Wicaksono,

Look like Language Studio only works with "language Service". Can't find it explicitly written for multi-service but based on this page, look like it's a service to be used with "Azure Cognitive Service for Language":

https://learn.microsoft.com/en-us/azure/cognitive-services/language-service/language-studio

This page suggest migrating to "Azure Cognitive Service for Language" https://learn.microsoft.com/en-us/azure/cognitive-services/language-service/concepts/migrate

https://learn.microsoft.com/en-us/azure/ai-services/language-service/concepts/regional-support

1 answer

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anand 235 Reputation points

2024-04-04T09:39:12.31+00:00

Hi Eko Budiono Wicaksono,

Look like Language Studio only works with "language Service". Can't find it explicitly written for multi-service but based on this page, look like it's a service to be used with "Azure Cognitive Service for Language":

https://learn.microsoft.com/en-us/azure/cognitive-services/language-service/language-studio

This page suggest migrating to "Azure Cognitive Service for Language" https://learn.microsoft.com/en-us/azure/cognitive-services/language-service/concepts/migrate

https://learn.microsoft.com/en-us/azure/ai-services/language-service/concepts/regional-support

Answer 1

Rakesh Gurram 15,715 Microsoft External Staff Moderator

Hi Eko Budiono Wicaksono,

Thanks for reaching out to us on Microsoft Q&A forum.

I'm sorry to hear about the challenge you're facing with Language Studio in the East US region.

To help resolve this issue, you can follow these steps:

Firstly, navigate to the Language Studio via the Azure portal, and ensure that you've accurately selected the appropriate subscription and resource group from the dropdown menus.
Secondly, clear cached data and cookies in your web browser. This action helps in creating a fresh and organized browsing environment, potentially resolving any browser-related issues.
Lastly, sign out of your current browser session and attempt logging in again using either an incognito or in-private window. This step can aid in troubleshooting any specific browser-related issues that might be affecting your access to Language Studio.

These steps aim to provide different approaches to help address the issue you're experiencing.

If your problem persists, please don't hesitate to contact us along with the screenshot, and we will be happy to provide further assistance.

If the information is helpful, please Upvote & Accept Answer so that it would be helpful to community members.

Thank you.

Eko Budiono Wicaksono 10 Reputation points

2024-04-04T14:06:47.2233333+00:00

Hi Rakesh,

I've tried logout and login again, but the problem is still the same. And I think the problem is not about the cookies or cache browser. Here's the proof:

First I'll let you know that I'm currently at module: Fundamentals of conversational language understanding. Actually, this problem is occured too when I'm learning the module: Fundamentals of Text Analysis with the Language Service, because both of the modules give instruction to use East US region when creating Language Service. But I'm skipping the first module because I think there's problem with that module. But when I encounter this problem again in another module, I think I should report it in this forum. Because it makes me can't follow the instruction completely, and I can't learn properly.

And what I did is exactly like what the instruction tell, I've create the service through the Language Service page (not Azure AI Service), even though when it's created, the type is also Azure AI services.

Then I choose the East US region when creating the service.

Then I open the Language Studio to select the Azure resource that I've just created, but when clicking the resource name dropdown list, there's no items found

Because the service resource is not found, then I delete the resource group. And I try to create the service again, but with different region. This time I choose Southeast Asia for the region. There's a certain reason why I repeated create service and chose Southeast Asia region.

See Picture 1 again, when I'm in the module: Fundamentals of question answering with the Language Service, the instruction didn't say that I should choose East US region. Otherwise, it's said that I can select any region that closer to my location, so I choose Southeast Asia when learn that module, and I can complete the instruction until the end because it's working. That's why I'm trying to choose that Southeast Asia region for the module that has a problem.

After created the service, I go to Language Studio again, and select the resource. As you can see, the resource name for Southeast Asia is shows up in the dropdown list.

But the problem is. If I use Southeast Asia region for this module, I can't continue to the next step. Because it says that this region is not supported the feature, for this case is text analysis and conversational language understanding.

So that makes proof if the problem is not about my browser cookies or cache, but the East US region itself. Because when choosing another region, the resource name is shows up.

Then, how to solve this problem? Why the instruction tells us to choose East US, but it doesn't show up in resource list? Why is the other region not supported for the feature? So, how can I continue to learn this module?

I'm waiting for clearer answer and solution.

Thank you.
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Rakesh Gurram 15,715 Reputation points Microsoft External Staff Moderator

2024-04-05T07:29:44.4833333+00:00

Hi Eko Budiono Wicaksono,

We have tried to repro the steps from the exercise and are unable to find the resource under the East US region. But when we tried to use the Southeast Asia, Australia East & Central US regions, we were able to complete the exercise successfully.

We will reach out to our internal team immediately and convey to them that we are not able complete the exercise by using the East US region and to rectify the issue.

Thank you.
Rakesh Gurram 15,715 Reputation points Microsoft External Staff Moderator

2024-04-10T07:14:18.3333333+00:00

Hi Eko Budiono Wicaksono,

Thanks for your patience. Could you confirm if you can now complete the activity by utilizing alternative regions?

We've contacted our internal team, and they've agreed to include a note regarding the Region setting, allowing selection of any region.
Eko Budiono Wicaksono 10 Reputation points

2024-04-13T10:18:24.53+00:00

Hi Rakesh,

I've already retry the modul again, and now the exercise can be completed without any issue, the East US region also show up and can be selected. Thank you for your help.

By the way, how about another issue that I've posted in here : https://learn.microsoft.com/en-us/answers/questions/1644866/request-access-for-azure-openai-service

Can you please give update about it. Thanks.
Rakesh Gurram 15,715 Reputation points Microsoft External Staff Moderator

2024-04-13T14:30:03.5666667+00:00

Hi Eko Budiono Wicaksono,

Thank you for confirming that you are able to complete the activity.

We genuinely regret that we are unable to assist with your other concern, as it falls outside the scope of our platform. We hope for your understanding.

If the information is helpful, please Upvote & Accept Answer so that it would be helpful to community members.

Thank you.

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Language Service is not detected when using East US region

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