Word & Excel will not 'reactivate'

Kathy DeFabrizio 0 Reputation points
2024-04-08T08:06:08.9+00:00

When I bought my Dell laptop (Windows 10) I paid extra to have Windows Office installed. Now all of a sudden I'm getting a 'reactivation' request that doesn't seem to work. It appears I need to pay for another version? Is this correct, and how is this fair if I've already purchased the product?

Word
Word
A family of Microsoft word processing software products for creating web, email, and print documents.
661 questions
Office
Office
A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
1,312 questions
Excel
Excel
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
1,467 questions
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10 answers

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  1. Charles Kenyon 2,561 Reputation points
    2024-04-08T17:52:05.57+00:00

    You should talk to the people who sold you the computer.

    Office needs to be part of your Microsoft account.

    https://account.microsoft.com/account

  2. Jiajing Hua-MFST 4,825 Reputation points Microsoft Vendor
    2024-04-09T07:00:04.91+00:00

    Hi @Kathy DeFabrizio

    I understand your feeling.

    Do you remember the Microsoft account that bound with Office license?

    If yes, please sign into Services & subscriptions to have a check. Under "Products you've purchased" will show the Office that you own, and you can download to install it.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  3. Kathy DeFabrizio 0 Reputation points
    2024-04-09T07:11:42.8766667+00:00

    Thanks. I reinstalled but I'm still sporadically getting the reactivate message in Excel. It asks me to sign in and I do but it doesn't help. Doesn't seem to be happening in Word though (yet).

  4. Kathy DeFabrizio 0 Reputation points
    2024-04-09T08:02:35.2366667+00:00

    Subscriptons page says

    Office Home & Student 2019

    Added to your account on May 22, 2020

    Here's what's in Excel

    Inkeduser_LI

  5. Kathy DeFabrizio 0 Reputation points
    2024-04-09T08:16:00.3766667+00:00

    I can't figure out how to remove the image.... or cover up anything

    Here's the output

    ---Processing--------------------------

    PRODUCT ID: 00202-30000-00000-AA801

    SKU ID: 3ad61e22-e4fe-497f-bdb1-3e51bd872173

    LICENSE NAME: Office 16, Office16O365ProPlusR_Grace edition

    LICENSE DESCRIPTION: Office 16, RETAIL(Grace) channel

    BETA EXPIRATION: 01/01/1601

    LICENSE STATUS: ---NOTIFICATIONS---

    ERROR CODE: 0xC004F009

    ERROR DESCRIPTION: The Software Licensing Service reported that the grace period expired.

    Last 5 characters of installed product key: VMFTK

    PRODUCT ID: 00405-57729-73106-AA578

    SKU ID: 4539aa2c-5c31-4d47-9139-543a868e5741

    LICENSE NAME: Office 19, Office19HomeStudent2019R_Retail edition

    LICENSE DESCRIPTION: Office 19, RETAIL channel

    BETA EXPIRATION: 01/01/1601

    LICENSE STATUS: ---LICENSED---

    Last 5 characters of installed product key: CDM4X

    ---Exiting-----------------------------