We could not download a license. Visual Studio Community

Sánchez, Alberto 20 Reputation points

Hi Team

I have installed visual studio community and it is asking me to update the license.

User's image

I log in with my account and I get the following message.

User's image

User's image


Visual Studio
Visual Studio
A family of Microsoft suites of integrated development tools for building applications for Windows, the web and mobile devices.
4,679 questions
Windows Network
Windows Network
Windows: A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.Network: A group of devices that communicate either wirelessly or via a physical connection.
663 questions
Visual Studio Setup
Visual Studio Setup
Visual Studio: A family of Microsoft suites of integrated development tools for building applications for Windows, the web and mobile devices.Setup: The procedures involved in preparing a software program or application to operate within a computer or mobile device.
975 questions
{count} votes

Accepted answer
  1. Molly Lu 761 Reputation points Microsoft Vendor


    According to the error message, please try sign out and sign into a new account.

    1. If it is a newly installed VS, please close all running VS instances and go to Visual Studio Installer > More > Repair VS.
    2. It also might be because your proxy server doesn't prompt for credentials for `http://go.microsoft.com` addresses, but it does so for *.visualStudio.microsoft.com addresses. For these servers, add the following URLs to an allowlist to unblock all sign-in scenarios in Visual Studio:






    We recommend that you remove the `http://go.microsoft.com` address from the allowlist. Removing the address allows the proxy authentication dialog to show up for both the `http://go.microsoft.com` address and the server endpoints when Visual Studio restarts.

    Best regards,



    If the Answer is helpful, please click "Accept Answer" and upvote it

    0 comments No comments

2 additional answers

Sort by: Most helpful
  1. S.Sengupta 15,756 Reputation points MVP
    1. Open visual studio, then open File->Account Settings… dialog.
    2. Sign out and close your VS.
    3. Delete %localappdata%.IdentityService and %localappdata%\Microsoft\VSCommon\OnlineLicensing
    4. Start VS and sign in again
    0 comments No comments

  2. Tianyu Sun-MSFT 27,796 Reputation points Microsoft Vendor

    Hello @Sánchez, Alberto,

    Welcome to Microsoft Q&A forum.

    Please also try to directly click Check for an updated license option to refresh the license.

    If you didn’t set any proxy/VPN and there’s no limitation on your network, then please try to open Visual Studio Installer => click More => click Repair to repair Visual Studio, after that try to sign in VS again.

    If this machine/network is controlled by your company, please kindly communicate with them(administrator, IT department) and double check the network connection and permission limitations.

    Best Regards,


    If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments No comments