We could not download a license. Visual Studio Community

Sánchez, Alberto 20 Reputation points
2024-04-18T11:49:22.16+00:00

Hi Team

I have installed visual studio community and it is asking me to update the license.

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I log in with my account and I get the following message.

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Regards

Visual Studio
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Accepted answer
  1. Molly Lu 761 Reputation points Microsoft Vendor
    2024-04-22T05:02:41.5633333+00:00

    Hello,

    According to the error message, please try sign out and sign into a new account.

    1. If it is a newly installed VS, please close all running VS instances and go to Visual Studio Installer > More > Repair VS.
    2. It also might be because your proxy server doesn't prompt for credentials for `http://go.microsoft.com` addresses, but it does so for *.visualStudio.microsoft.com addresses. For these servers, add the following URLs to an allowlist to unblock all sign-in scenarios in Visual Studio:

    *.windows.net

    *.microsoftonline.com

    *.visualstudio.microsoft.com

    *.microsoft.com

    *.live.com

    We recommend that you remove the `http://go.microsoft.com` address from the allowlist. Removing the address allows the proxy authentication dialog to show up for both the `http://go.microsoft.com` address and the server endpoints when Visual Studio restarts.

    Best regards,

    Molly

    ============================================

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2 additional answers

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  1. S.Sengupta 15,756 Reputation points MVP
    2024-04-19T00:27:35.4133333+00:00
    1. Open visual studio, then open File->Account Settings… dialog.
    2. Sign out and close your VS.
    3. Delete %localappdata%.IdentityService and %localappdata%\Microsoft\VSCommon\OnlineLicensing
    4. Start VS and sign in again
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  2. Tianyu Sun-MSFT 27,796 Reputation points Microsoft Vendor
    2024-04-19T03:27:59.9033333+00:00

    Hello @Sánchez, Alberto,

    Welcome to Microsoft Q&A forum.

    Please also try to directly click Check for an updated license option to refresh the license.

    If you didn’t set any proxy/VPN and there’s no limitation on your network, then please try to open Visual Studio Installer => click More => click Repair to repair Visual Studio, after that try to sign in VS again.

    If this machine/network is controlled by your company, please kindly communicate with them(administrator, IT department) and double check the network connection and permission limitations.

    Best Regards,

    Tianyu


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