Exchange Server
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1,197 questions
email is going to the junk folder
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IniobongNkanga-8038
356
Reputation points
Hello
Please i need your help on this issue.
Email is going to the junk folder and they are unable to retrieve it.
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 48%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFF%3C/text%3E%3C/svg%3E)
Faery Fu-MSFT 18,526 Reputation points Microsoft Vendor2024-04-23T05:48:21.8466667+00:00 Hi @IniobongNkanga-8038 ,
Please help us in isolating the issue by providing the following information:
- Does it happen to both outlook client and outlook on the web?
- Do all incoming emails go to the junk folder or emails from specific recipients?
- What is your account type? Exchange online or Exchange on-premises?
- What do you mean by being unable to retrieve?
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Faery Fu-MSFT 18,526 Reputation points Microsoft Vendor
2024-04-26T06:24:39.35+00:00 Hi @IniobongNkanga-8038 ,
Is there have any update from you? If yes, please feel free to let us know.
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