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Issues connecting to devices via LTE

Robbie Giesken 0 Reputation points
2024-04-30T14:09:19.11+00:00

I am currently trialing Remote Help and I now have everything set up and functioning flawlessly while the device is on Wi-Fi. When switching to LTE, my device is still online and checking into Intune, but times out when attempting to connect via LTE. Immediately when I toggle on Wi-Fi I will receive the expired connection prompt.

I'm trialing this as I'm hoping to move away from TeamViewer (Android Host) for connecting to my user agnostic devices. I can currently connect to this device via TeamViewer while on LTE.

Up/down speed tests are hovering around 5-10mb while on LTE.

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
4,283 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,456 questions
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  1. Crystal-MSFT 44,156 Reputation points Microsoft Vendor
    2024-05-01T02:00:37.7233333+00:00

    @Robbie Giesken, Thanks for posting in Q&A. From your description, it seems when switching from Wi-Fi to LTE, the remote help is not working. Could you check if it can work when we just connect via LTE not switching and then do remote?

    If it is also not working. But TeamViewer can work, I wonder it can be the network requirement for Remote Help in the following link is not allowed by LTE. Please contact LTE support to look into it.

    https://learn.microsoft.com/en-us/mem/intune/fundamentals/intune-endpoints?tabs=north-america#remote-help

    Hope the above information can help.

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